Tool Details

Bland icon

Bland

Overview

Bland AI is a conversational AI platform that automates phone calls for enterprises using hyper-realistic AI agents. The company focuses on revolutionizing enterprise phone communications by enabling efficient, personalized interactions at scale. Bland AI offers a platform that allows businesses to build, test, and deploy AI phone agents that can handle a wide range of phone-based tasks, from customer support to sales and internal operations.

Industry: Conversational AI

Ideal Customer Profiles: Bland AI's ideal customers are enterprises that rely heavily on phone communications, such as call centers, customer support departments, sales teams, and operations divisions. These customers are looking to automate and streamline their phone-based interactions to improve efficiency, reduce costs, and enhance customer satisfaction.

Website: bland.ai

Products

AI Phone Calling Platform

Bland AI's platform allows enterprises to build, test, and deploy AI phone agents that can handle phone calls with human-like interaction. It offers a unique Zapier-style flow builder called Pathways, enabling non-technical users to create custom voicebots.

Features

Voice and Language Customization

Description: Users can pick or clone any voice and choose the language for their AI agents, allowing for personalized and brand-consistent interactions.
Benefit: This feature enables businesses to maintain brand identity and cater to diverse customer bases by offering multilingual support.

Conversational Pathways

Description: The platform provides a flow builder called Pathways, which allows users to create conversational pathways that dictate how the AI should respond to various customer inputs.
Benefit: This feature ensures that AI agents can handle complex conversations intelligently, reducing the need for human intervention and improving customer satisfaction.

Tool Integration

Description: Bland AI allows seamless integration with various tools, enabling automatic actions such as transferring calls to humans, booking meetings, sending texts, and updating CRMs.
Benefit: This feature streamlines operations by automating routine tasks and ensuring that all customer interactions are efficiently managed.

Call Campaign Analytics

Description: The platform provides detailed insights and analytics on call performance, allowing businesses to iteratively improve their AI agents.
Benefit: This feature helps businesses optimize their AI agents by providing actionable insights, leading to improved performance and customer satisfaction.

Custom Model Training

Description: Bland AI allows businesses to train their AI agents on existing data to optimize performance and tailor interactions to specific business needs.
Benefit: This feature ensures that AI agents are highly customized and effective in handling specific business scenarios, leading to better customer experiences.

Quantitative Benefits

"13.5 billion phone calls are made every single day."

"Hundreds of millions of those occur in call centers."

"The call center economy is a >$30 billion industry that is growing >10% year over year."

"More than half of the population prefers talking on the phone with businesses instead of email and chat."

"The average cost per call for US-based companies is somewhere between $3.00 and $5.00."

Testimonials

"We've all been stuck on hold for hours, transferred through dozens of different organizations to get to the right supervisor, all to waste the bulk of a day fixing a simple problem."

Source: Launch YC: Bland AI: The enterprise platform for AI phone calls | Y Combinator

Customer Stories

Mid-market travel nursing agency

Problem: Key limitation on growth is screening and recruiting qualified nurses.

Value Add: Bland enabled the agency to instantly call and further qualify any interested applicant. They built an AI voice agent that is instantly available to contact a candidate when they have demonstrated a bias to act.

Outcome: The AI voice agent outperforms humans doing the same job. The agency now plans to expand from an initial use case in candidate screening to nurse retention, finance, and Tier 1 customer support, with the champion from operations supporting each of these function's leaders in building their own automations.

Source: Announcing our investment in Bland - Scale Venture Partners

Better.com

Problem: Handling large volumes of phone calls efficiently

Value Add: Bland AI provided custom AI agents to automate phone communications, allowing for 24/7 operation and handling of millions of calls simultaneously.

Outcome: Better.com is generating and saving revenue with Bland AI by creating custom AI agents, configuring and personalizing reactions, deploying it to answer or send phone calls, extracting information for detailed analytics, and passing relevant data back into existing systems.

Source: Conversational AI Platform Bland AI Raises $16M to Change Outdated Enterprise Call Practices With Automated Phone Agents | Business Wire

Sears

Problem: Managing phone-based tasks at scale

Value Add: Bland AI offered a platform to create personalized AI agents for handling phone communications, enabling round-the-clock service and data integration.

Outcome: Sears is generating and saving revenue with Bland AI by utilizing custom AI agents, configuring personalized reactions, deploying for call handling, extracting detailed analytics, and integrating data with existing systems.

Source: Conversational AI Platform Bland AI Raises $16M to Change Outdated Enterprise Call Practices With Automated Phone Agents | Business Wire

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