Cliengo
Overview
Cliengo is a Sales & Marketing Automation platform that leverages artificial intelligence to help businesses enhance their online customer interactions and streamline their sales processes. The platform offers a suite of tools including chatbots, CRM, and live chat solutions, designed to automate and optimize customer engagement across various digital channels, ultimately improving sales conversion rates and customer satisfaction.
Industry: Sales & Marketing Automation
Ideal Customer Profiles: Cliengo's ideal customers are businesses looking to automate their sales and marketing processes, improve customer engagement, and increase sales conversions. This includes companies across various industries such as e-commerce, real estate, education, and professional services, particularly those with a significant online presence and a need for efficient customer interaction management.
Website: cliengo.com
LinkedIn: http://linkedin.com/company/cliengo
Products
Chatbot Web
Cliengo's Chatbot Web is designed to enhance customer interactions on websites by providing immediate, personalized responses, thereby improving user experience and conversion rates.
Features
24/7 Customer Interaction
Description: The chatbot engages with website visitors around the clock, capturing their contact information and providing immediate responses to inquiries.
Benefit: Ensures no customer query goes unanswered, improving customer satisfaction and increasing potential sales leads.
Decision Tree Creation
Description: Allows businesses to create decision trees within the chatbot to guide customer interactions based on predefined paths.
Benefit: Enhances the quality of customer interactions by providing structured and relevant responses, leading to higher conversion rates.
Google Ads Optimization
Description: Integrates with Google Ads to provide insights and optimize ad campaigns based on chatbot interactions.
Benefit: Improves the effectiveness of ad spend by targeting high-quality leads identified through chatbot interactions.
Data Visualization
Description: Provides detailed reports on chatbot interactions, helping businesses understand customer behavior and improve strategies.
Benefit: Enables data-driven decision-making to enhance marketing and sales strategies.
Customizable Business Hours
Description: Allows businesses to set specific operating hours for personalized chatbot responses when human agents are unavailable.
Benefit: Ensures consistent customer service and engagement, even outside of regular business hours.
CRM
Cliengo's CRM centralizes customer information and interactions, facilitating efficient sales management and customer relationship building.
Features
Centralized Customer Information
Description: Automatically gathers and organizes customer data from various interaction channels into a single platform.
Benefit: Streamlines sales processes and improves customer relationship management by providing a comprehensive view of customer interactions.
Organized Customer Data
Description: Presents customer information in an organized manner, making it easy for sales teams to access and utilize.
Benefit: Enhances the efficiency of sales teams by providing quick access to relevant customer data.
Automatic Client Assignment
Description: Automatically assigns clients to sales representatives based on predefined criteria.
Benefit: Ensures that customer inquiries are handled by the most appropriate team member, improving response times and customer satisfaction.
Client Scoring and Campaign Metrics
Description: Scores clients and links campaign metrics to actual sales to optimize return on investment.
Benefit: Provides insights into the effectiveness of marketing campaigns and helps prioritize high-value leads.
Integration with Other CRMs
Description: Offers integration capabilities with other CRM systems through Webhooks and APIs.
Benefit: Enhances flexibility and allows businesses to leverage existing CRM tools alongside Cliengo's features.
Live Chat
Cliengo Live Chat combines automated and human interactions to provide real-time customer support, enhancing customer satisfaction and sales opportunities.
Features
Direct Customer Contact
Description: Enables sales representatives to engage directly with customers visiting the website, social media, or WhatsApp.
Benefit: Improves customer service by providing immediate assistance and personalized support.
Chat Transfer
Description: Allows the transfer of chat sessions between agents to ensure queries are handled by the most suitable representative.
Benefit: Enhances customer experience by ensuring they receive the best possible assistance.
CRM Integration
Description: Automatically integrates chat data into Cliengo's CRM or other CRM systems in use.
Benefit: Facilitates seamless data management and improves the efficiency of sales follow-ups.
Agent Notifications
Description: Notifies agents when a customer initiates a chat, allowing them to intervene promptly.
Benefit: Ensures timely responses to customer inquiries, reducing wait times and improving satisfaction.
Chat Shortcuts
Description: Provides predefined responses and shortcuts to streamline live chat interactions.
Benefit: Increases the efficiency of customer service by reducing response times and standardizing answers.
Chatbot WhatsApp
Cliengo's Chatbot for WhatsApp leverages the platform's API to automate and enhance customer interactions, providing a seamless communication experience.
Features
24/7 Automated Responses
Description: Provides automated responses to customer inquiries on WhatsApp at any time of day.
Benefit: Ensures continuous customer engagement and support, improving customer satisfaction and retention.
Unified Conversation Platform
Description: Centralizes all WhatsApp conversations in a single platform for easy management and oversight.
Benefit: Improves coordination and efficiency in handling customer interactions across multiple agents.
Conversation Intervention
Description: Allows agents to intervene in ongoing conversations to provide personalized support and follow-up.
Benefit: Enhances customer service by allowing human intervention when necessary, improving the quality of interactions.
Outbound Messaging
Description: Enables the initiation or reactivation of conversations through outbound WhatsApp messages.
Benefit: Increases engagement and sales opportunities by reaching out to customers proactively.
Multi-user WhatsApp
Description: Supports multiple users on a single WhatsApp account, preserving data and conversation history.
Benefit: Ensures continuity and consistency in customer interactions, even with multiple agents involved.
Chatbot Facebook
Cliengo's Chatbot for Facebook automates customer interactions on Messenger, providing immediate responses and capturing leads efficiently.
Features
Automated FAQ Responses
Description: Automates responses to frequently asked questions on Facebook Messenger, providing immediate answers to common inquiries.
Benefit: Saves time for customer service teams and improves customer satisfaction by providing quick answers.
Customizable Conversation Flow
Description: Allows businesses to tailor the chatbot's conversation flow to meet specific business needs and customer inquiries.
Benefit: Enhances the relevance and effectiveness of customer interactions, leading to better engagement.
Conversation Monitoring and Control
Description: Enables monitoring of chatbot interactions and allows agents to take control of conversations as needed.
Benefit: Ensures high-quality customer service by allowing human intervention when necessary.
CRM Integration
Description: Automatically logs all interactions in the CRM, providing a complete record of customer inquiries and interactions.
Benefit: Facilitates follow-up and improves the tracking of customer interactions and sales opportunities.
Click-to-Messenger Campaigns
Description: Supports digital campaigns that direct users to Messenger with a single click, generating new customer inquiries.
Benefit: Increases lead generation and customer engagement through targeted marketing efforts.
Quantitative Benefits
"Más de 625 mil contactos comerciales generados a través de Cliengo en más 13 mil empresas, ubicadas en al menos 20 países."
"+13 mil negocios confían en la plataforma de Cliengo"
"+13 mil Negocios escogieron a Cliengo para automatizar sus servicios."
"+24 Verticales con usuarios registrados están siendo potenciadas con Cliengo."
"+593 mil Leads generados mensualmente por las empresas con Cliengo."
"+16 mil Bots creados en Cliengo capturan más de 100 leads."
"+30 Países están viendo los buenos resultados de usar Cliengo como parte de su estrategia comercial."
"+25 millones Conversaciones generadas con Cliengo."
Testimonials
"Cliengo es la herramienta que te va a permitir agilizar los tiempos y acercar a los aspirantes a tu empresa brindándoles información inmediata"
Víctor Barrera, Director de IT at Universidad Humanitas
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
"Cliengo ayudó a resolver lo que buscamos todas las marcas: atención inmediata, reducción de tiempos, y más ventas"
Rodrigo Fuente, Gerente de Mercadotecnia at Grupo Herso
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
"Cliengo nos facilitó el trabajo, hoy en día es indispensable la Inteligencia Artificial integrada a un CRM para responder de manera eficaz y ágil las consultas de los clientes"
Darío Girard, Founder y CEO at Girard Propiedades
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
"En los chatbots de Cliengo notamos todas esas ventajas que queríamos tener: una herramienta fácil de usar y resultados medibles; desde la primera semana vimos un impacto positivo inmediato"
Victor Moreno, Director de Operaciones at Cima BL
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
"Por medio de la integración de Cliengo y Google Ads medimos las conversiones de las campañas y hacemos iteraciones basadas en métricas concretas. Esto es clave para evaluar y seguir mejorando"
Eduardo Diego, CEO at Ecdisis Estudio
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
"En 10 días logramos facturar más que las ventas históricas en uno de nuestros clientes, esto luego de implementar Cliengo"
Diego Leiva Díaz, Fundador y Gerente General at SEO Austral
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
"Responder 24/7 es esencial para no perder oportunidades comerciales. Por ende, implementar herramientas conversacionales como Cliengo es vital para el buen funcionamiento de la industria"
Rodrigo Salinas, Ingeniero de proyectos at 3L
Source: CRM Gestiona eficientemente a tus Clientes | Cliengo
"Ana, nuestro chatbot, es la vendedora más efectiva de la empresa, por el hecho de que atiende las 24 horas y nos permite tener bastante información de las consultas de los interesados previo a llamarlos, y cerrar la venta mucho más fácilmente"
José Luis Fernández, Gerente Comercial at OMINT Assistance
Source: CRM Gestiona eficientemente a tus Clientes | Cliengo
"La posibilidad de responder preguntas frecuentes de forma inmediata y obtener los datos del cliente de una manera más amigable, permite optimizar exponencialmente los tiempos de respuesta y mejorar la imagen de la empresa de cara al público en general."
Luis Crespo, Marketing & Growth Manager at Cura Deuda
Source: CRM Gestiona eficientemente a tus Clientes | Cliengo
Customer Stories
Universidad Humanitas
Problem: Needed to speed up response times and provide immediate information to prospective students
Value Add: Cliengo provided a tool that allows the university to speed up response times and bring prospective students closer to the institution
Outcome: The university is now able to provide immediate information to prospective students, improving their engagement and potentially increasing enrollment
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
Grupo Herso
Problem: Needed to improve customer service and increase sales
Value Add: Cliengo helped resolve key issues that all brands seek: immediate attention and reduced response times
Outcome: Grupo Herso achieved immediate attention, reduced response times, and increased sales
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
Girard Propiedades
Problem: Needed an efficient way to respond to customer inquiries quickly and effectively
Value Add: Cliengo provided Artificial Intelligence integrated with a CRM system
Outcome: Girard Propiedades can now respond to customer inquiries quickly and effectively, which has become indispensable for their business
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
Cima BL
Problem: Needed a user-friendly tool with measurable results for customer interaction
Value Add: Cliengo provided chatbots that were easy to use and offered measurable results
Outcome: Cima BL saw an immediate positive impact from the first week of implementing Cliengo's chatbots
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
Ecdisis Estudio
Problem: Needed to measure and improve campaign conversions
Value Add: Cliengo integrated with Google Ads to measure campaign conversions
Outcome: Ecdisis Estudio can now measure campaign conversions and make iterations based on concrete metrics, which is key for evaluation and continuous improvement
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
SEO Austral
Problem: Needed to increase sales for their clients
Value Add: Cliengo provided a platform to improve customer engagement and sales
Outcome: In 10 days, they managed to invoice more than historical sales for one of their clients after implementing Cliengo
Source: Optimizamos tu inversión, mejoramos tu ROAS con IA | Cliengo
3L
Problem: Losing potential business opportunities outside of business hours
Value Add: Cliengo provided a 24/7 conversational tool to respond to customer inquiries
Outcome: Essential improvement in capturing business opportunities by being able to respond 24/7
Source: CRM Gestiona eficientemente a tus Clientes | Cliengo
OMINT Assistance
Problem: Inefficient sales process and lack of 24/7 customer support
Value Add: Cliengo provided a chatbot (named Ana) that operates 24/7 and gathers customer information before sales calls
Outcome: Ana became the most effective salesperson in the company, making it much easier to close sales
Source: CRM Gestiona eficientemente a tus Clientes | Cliengo
Cura Deuda
Problem: Slow response times to customer inquiries and inefficient customer data collection
Value Add: Cliengo provided a system to answer frequent questions immediately and obtain customer data in a more user-friendly way
Outcome: Exponentially optimized response times and improved the company's public image
Source: CRM Gestiona eficientemente a tus Clientes | Cliengo
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