Tool Details

Curious Thing icon

Curious Thing

Overview

Curious Thing is a leading provider of voice AI solutions designed to enhance customer interactions and streamline business processes. Their AI-driven technology supports businesses by automating customer service conversations, handling inbound and outbound calls, and providing real-time insights. With a focus on scalability, customization, and integration, Curious Thing's solutions are tailored to meet the needs of various industries, including financial services, healthcare, and fintech.

Industry: Voice AI

Ideal Customer Profiles: Curious Thing's ideal customers are businesses seeking to enhance their customer service operations through automation and AI technology. This includes companies in the financial services, healthcare, and fintech industries, as well as call centers and businesses looking to improve customer engagement and operational efficiency.

Website: curiousthing.io

LinkedIn: http://linkedin.com/company/curiousthing-io

Products

Lucy, AI Phone Answering Agent

Lucy is a free AI phone agent that replaces traditional voicemail systems, offering 24/7 call answering and appointment booking capabilities. It is designed to handle missed calls efficiently, providing real-time call summaries and robocall detection.

Features

24/7 Call Answering

Description: Lucy answers calls around the clock, ensuring that no call is missed, and provides a seamless experience for callers by booking appointments and sharing information.
Benefit: Users benefit from never missing important calls or business leads, improving customer satisfaction and operational efficiency.

Real-Time Call Summaries

Description: After each call, Lucy provides a detailed summary via text, allowing users to prioritize follow-ups effectively.
Benefit: This feature helps users manage their time better by focusing on high-priority calls, enhancing productivity.

Robocall Detection

Description: Lucy can identify and flag potential robocalls, reducing the time spent on unnecessary or spam calls.
Benefit: Users can avoid the hassle of dealing with robocalls, saving time and maintaining focus on important communications.

Appointment Booking

Description: Lucy integrates with online booking systems to allow callers to schedule appointments at their convenience.
Benefit: This feature ensures that users' calendars are efficiently managed, reducing scheduling conflicts and improving customer service.

Versatile Use

Description: Lucy can be used for both personal and business purposes, adapting to various needs and scenarios.
Benefit: Users can leverage Lucy's capabilities in different contexts, maximizing its utility and value.

Alex, ChatGPT-Powered Voice AI Assistant

Alex combines Curious Thing's voice AI technology with ChatGPT to handle frequently asked questions (FAQs) over the phone, providing 24/7 support for both external customers and internal employees.

Features

24/7 FAQ Handling

Description: Alex answers FAQs at any time, reducing wait times and improving customer satisfaction by providing instant responses.
Benefit: Businesses can enhance their customer service by ensuring that common queries are addressed promptly, freeing up human agents for more complex issues.

Quick Deployment

Description: Alex can be deployed rapidly, requiring minimal setup time and allowing businesses to start benefiting from its capabilities almost immediately.
Benefit: This feature enables businesses to quickly enhance their customer service operations without significant downtime or resource allocation.

Cost Reduction

Description: By automating repetitive enquiry handling, Alex reduces the need for additional staffing, lowering operational costs.
Benefit: Businesses can achieve cost savings while maintaining or improving service levels, contributing to a better bottom line.

Customer and Internal Support

Description: Alex supports both customer-facing and internal teams by answering FAQs, improving efficiency and satisfaction across the board.
Benefit: This dual support capability ensures that both customers and employees receive timely assistance, enhancing overall organizational productivity.

Conversational AI

Description: Alex engages in natural, human-like conversations with callers, providing a more personalized and effective customer service experience.
Benefit: This feature improves customer engagement and satisfaction by delivering a more relatable and efficient interaction.

Sam and Lou, Voice AI Assistants

Sam and Lou are specialized AI agents designed for outbound communication, focusing on payment reminders and information follow-ups to improve conversion rates and revenue streams.

Features

Payment Reminders

Description: These AI agents proactively remind customers of upcoming or missed payments, guiding them to secure payment channels.
Benefit: Businesses can improve cash flow and reduce overdue payments by ensuring timely reminders and follow-ups.

CRM Integration

Description: Sam and Lou integrate with CRM systems to trigger calls based on customer interactions or milestones, ensuring timely and relevant communication.
Benefit: This integration enhances the effectiveness of customer engagement strategies by aligning AI actions with business processes.

Industry-Specific Success

Description: These AI agents are tailored to meet the needs of specific industries, such as fintech, providing targeted solutions for common challenges.
Benefit: Businesses in these industries can achieve better outcomes by leveraging AI solutions designed with their unique needs in mind.

Business Objective Alignment

Description: The AI agents focus on encouraging customers to take real-time actions that align with business goals, such as completing applications or making payments.
Benefit: This alignment ensures that AI efforts directly contribute to achieving key business objectives, enhancing overall performance.

Real-Time Data Sharing

Description: Data collected during AI interactions is shared with CRM systems in real time, providing valuable insights for business decision-making.
Benefit: Businesses can leverage these insights to refine strategies and improve customer engagement, leading to better results.

Custom AI Agent

Curious Thing offers customizable voice AI agents that can be tailored to specific business needs, ensuring compliance with global privacy and security standards.

Features

Customization

Description: Businesses can customize AI agents to fit their specific requirements, ensuring that the solution aligns with their operational goals and customer expectations.
Benefit: This feature allows businesses to create a bespoke AI solution that maximizes effectiveness and relevance.

Security and Compliance

Description: The AI agents are designed to comply with international privacy and security standards, ensuring that customer data is protected.
Benefit: Businesses can trust that their data is secure, reducing the risk of breaches and maintaining customer trust.

Multilingual Support

Description: The AI agents can communicate in multiple languages, catering to a diverse customer base and improving accessibility.
Benefit: Businesses can expand their reach and improve customer satisfaction by offering support in the customer's preferred language.

Integration

Description: The AI agents integrate with existing business systems, ensuring a smooth implementation and operation.
Benefit: This feature reduces the complexity of adopting AI solutions, allowing businesses to leverage existing infrastructure.

Real-Time Insights

Description: Businesses receive detailed insights from AI interactions, enabling data-driven decision-making and strategy refinement.
Benefit: These insights help businesses understand customer needs and improve service delivery, leading to better outcomes.

Voice AI Platform

Curious Thing's platform enables businesses to engage in AI-driven conversations, offering scalable and multilingual support with seamless CRM integration.

Features

Open-Context Conversations

Description: The platform supports dynamic conversations by asking open-ended questions, enhancing the quality of customer interactions.
Benefit: Businesses can achieve more meaningful engagements with customers, improving satisfaction and loyalty.

Scalability and Multilingual Support

Description: The platform can manage a high volume of calls in multiple languages, supporting business growth and customer diversity.
Benefit: Businesses can scale their operations efficiently while catering to a global audience, enhancing service delivery.

CRM Integration

Description: The platform integrates with existing CRM and call center systems, ensuring a cohesive customer service experience.
Benefit: This integration streamlines operations and enhances the effectiveness of customer interactions.

Real-Time Data and Insights

Description: The platform provides real-time access to call data and insights, supporting informed decision-making and strategy development.
Benefit: Businesses can leverage these insights to optimize customer service and drive business improvements.

Scalability

Description: The platform is designed to handle any call volume, supporting businesses as they grow and expand their customer base.
Benefit: Businesses can confidently scale their operations without worrying about capacity constraints, ensuring consistent service quality.

Quantitative Benefits

"3 Million minutes of AI-human conversations processed in the past 12 months"

"82% of end users reported a positive experience from speaking with our AI"

"1200% ROI for membership renewals in a single campaign"

"10% of people we've called using Matilda, our AI, have re-engaged with counsellors"

"InDebted increases call centre productivity by 30% with Curious Thing"

"Up to 200K phone calls handled on a single day"

"50% increase in customer answer rates from 30% to 80%"

"Repetitive welcome calls are now 5 times cheaper to operate"

"The completion rate for customers going through the AI identification and welcome call process is also at a high 72%."

"100% of calls answered by Brooke, the AI with 24/7 coverage"

"30% increase in daily agent case resolution rates"

"InDebted's contact centre productivity grew by 30%"

Testimonials

"Curious Thing's amazing technology has been a perfect fit and I'm confident our AI experience will get better. Kate, our AI, has become a key member of the Brighte team."

Source: Voice AI Assistant for Business Software & Solutions | Curious Thing AI

"Our AI, Brooke, helps us serve customers by providing instant responses and addressing queries. Gone are the times when customers had to wait 30 minutes speak to a human being."

Source: Voice AI Assistant for Business Software & Solutions | Curious Thing AI

"10% of people we've called using Matilda, our AI, have re-engaged with counsellors. It's been a great result for the business, but also for the client themselves."

Source: Voice AI Assistant for Business Software & Solutions | Curious Thing AI

"Lucy is very cool. She takes messages for me when I'm busy on site. People keep asking me how do I get this AI after talking to Lucy. I keep recommending her."

Callum B, Site Manager at Construction

Source: Lucy, the best free AI phone agent for personal & business | Curious Thing AI

"Effective communication is the backbone of my business. Missing important calls was not an option. Ever since integrating Lucy into my workflow, I've experienced unparalleled convenience. Now, even during my busiest moments, Lucy ensures that my clients and candidates can always reach me. The instant notifications mean I never miss a beat. Lucy has without a doubt become an integral part of my small team."

Andrew W at Recruitment

Source: Lucy, the best free AI phone agent for personal & business | Curious Thing AI

"Curiousthing.io has been a game changer. I was skeptical on how it would be received by our clients but the customer conversations were awesome when i listened back. One client even included our AI voice callers name in a 5 star review. I could not recommend enough."

Julian F, Executive at Financial Planner

Source: Lucy, the best free AI phone agent for personal & business | Curious Thing AI

"Service is outstanding, quick response and straight to the point and always looking to assist. Nothing is too hard for them. They have set up Lucy for me (AI Assistant) and customised it, Lucy does wonders. Thank you very much, definitely recommended."

Steve K, Director at Financial Services

Source: Lucy, the best free AI phone agent for personal & business | Curious Thing AI

"I recommend Curious Thing AI as a trusted and reliable partner. We were using an answering service for after-hours calls, and our customers were experiencing extremely long wait times. We've been using it daily, and the results are in the numbers! Customers aren't calling back multiple times and their call is answered right away, it has saved myself and my office a lot of time and I can't wait to continue our partnership."

Stacy S, Office Specialist at Construction

Source: Lucy, the best free AI phone agent for personal & business | Curious Thing AI

"Curious Thing's amazing technology has been a perfect fit and I am very confident that as time goes on, our AI experience will get better and better. 'Kate' has become a key member of the Brighte team and I don't think anyone would want it any other way!"

Millie McChlery, Support Manager at Brighte

Source: Brighte skyrockets connection rates to 80% with Curious Thing

"Our AI, Brooke, helps us serve customers by providing instant responses and addressing queries efficiently. Gone are the times when customers had to wait 30 minutes to speak to a human."

Source: InDebted increases call centre productivity by 30% with Voice AI Assistant

Customer Stories

Brighte

Problem: Needed to improve customer support and engagement

Value Add: Implemented an AI agent named Kate to handle customer interactions

Outcome: Kate became a key member of the Brighte team, providing a perfect fit for their needs and improving their AI experience

Source: Voice AI Assistant for Business Software & Solutions | Curious Thing AI

InDebted

Problem: Long wait times for customers to speak with human agents

Value Add: Implemented an AI agent named Brooke to provide instant responses and address queries

Outcome: Eliminated 30-minute wait times for customers to speak with a human, improving customer service efficiency

Source: Voice AI Assistant for Business Software & Solutions | Curious Thing AI

Quitline

Problem: Needed to re-engage lapsed clients in smoking cessation programs

Value Add: Implemented an AI agent named Matilda for outbound calls

Outcome: 10% of people called using Matilda re-engaged with counsellors, benefiting both the business and the clients

Source: Voice AI Assistant for Business Software & Solutions | Curious Thing AI

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