Dialworks is an on-demand virtual training platform designed to accelerate the training and development of sales and support teams. It offers simulated call scenarios with real-time feedback, allowing teams to improve their skills and confidence rapidly. The platform is trusted by over 6,000 businesses and aims to reduce training time and costs while enhancing the effectiveness of customer interactions.
Industry: Training Software
Ideal Customer Profiles: Dialworks is ideal for businesses with sales and support teams that require rapid and effective training. This includes companies in industries such as insurance, advertising, fashion e-commerce, and fintech, where customer interaction is crucial and training new agents quickly is a priority.
Website: dialworks.io
Twitter: http://twitter.com/dialworks?lang=en
Dialworks provides an immersive training experience by simulating real-life call scenarios, allowing sales and support teams to practice and improve their skills with real-time feedback and AI assessments.
Description: This feature allows users to simulate real call scenarios with target personas, enabling them to train and improve customer interactions without using actual leads.
Benefit: Users can practice and refine their communication skills in a risk-free environment, leading to better performance in real customer interactions.
Description: Provides detailed tracking of learning progress and performance, helping to identify strengths, gaps, and weaknesses at both team and individual levels.
Benefit: Enables targeted improvements and personalized training plans, enhancing overall team performance.
Description: Uses AI to evaluate and score calls, providing insights into areas such as customer responses and adherence to guidelines.
Benefit: Reduces the time and effort required for quality control, allowing leaders to focus on strategic improvements.
Description: Offers comprehensive performance reports that benchmark trainees against top performers, providing a 360-degree view of their progress.
Benefit: Helps in identifying top talent and areas for improvement, facilitating continuous development.
Description: Allows users to record, annotate, and share call highlights, providing a resource for learning from both successful and unsuccessful interactions.
Benefit: Facilitates knowledge sharing and continuous learning, leading to improved call handling skills.
"The tool's ability to provide real-time feedback has been an invaluable resource for the team in honing skills and gaining confidence.."
Mark S, Sales Head at Insurance Company
"We have significantly reduced the time and money investment it once was required to train new reps. Highly recommend it to sales teams."
Tim M, Revenue Lead at Advertising Agency
"Saw a big jump in CSAT. Agents are more prepared to handle different types of customer calls and provide faster resolution."
Claire T, Customer Success Lead at Fashion Ecommerce
"Training new agents has become significantly easier and quicker. Dialworks has also helped reduce training costs by 42%. Went from 40 to 90 agents in under 3 months thanks to Dialworks"
Devin S., Director of Revenue Operations at FinTech company
Problem: Difficulty in training new agents quickly and efficiently
Value Add: Dialworks made training new agents significantly easier and quicker, and helped reduce training costs
Outcome: The company was able to scale from 40 to 90 agents in under 3 months, and reduced training costs by 42%
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