Tool Details

Dubber icon

Dubber

Overview

Dubber is a leading provider of cloud-based call recording and voice AI solutions, designed specifically for Communication Service Providers. The company offers a platform that captures and analyzes conversations across multiple channels, providing business intelligence and insights. Dubber's solutions are scalable, easy to deploy, and help businesses meet regulatory requirements while enhancing customer engagement and operational efficiency.

Industry: Telecommunications

Ideal Customer Profiles: Dubber's ideal customers are Communication Service Providers, enterprises, and governments looking to leverage conversation intelligence for compliance, customer engagement, performance management, and dispute resolution. These customers benefit from Dubber's scalable, cloud-based solutions that integrate seamlessly with existing communication platforms.

Website: dubber.net

LinkedIn: http://linkedin.com/company/dubber

Twitter: http://twitter.com/dubberapp?lang=en

Products

Conversation Intelligence

Dubber's Conversation Intelligence uses proprietary and leading AI technologies to analyze conversations, providing insights that deliver real value across various use cases.

Features

AI-Driven Insights

Description: This feature uses AI to analyze conversations, extracting key insights and patterns that can inform business decisions and strategies.
Benefit: Users gain actionable insights from conversations, enabling better decision-making and strategic planning.

Sentiment Analysis

Description: Analyzes the emotional tone of conversations to understand customer sentiment and improve engagement strategies.
Benefit: Helps businesses tailor their customer interactions based on sentiment, improving customer satisfaction and loyalty.

Keyword Searches

Description: Allows users to search for specific keywords within recorded conversations, making it easier to find relevant information quickly.
Benefit: Saves time and improves efficiency by enabling quick access to important conversation details.

Dubber Moments

Description: Identifies and analyzes critical moments in conversations, providing deeper insights into customer interactions and business processes.
Benefit: Enhances decision-making and operational efficiency by highlighting key conversation points.

Enterprise-Grade Security

Description: Ensures that all recorded data is stored securely and complies with industry regulations, protecting sensitive information.
Benefit: Provides peace of mind by safeguarding data and ensuring compliance with regulatory standards.

Unified Conversation Capture

Dubber's Unified Conversation Capture provides whole-of-business recording and AI solutions, capturing data across multiple communication channels seamlessly.

Features

Multi-Channel Data Capture

Description: Captures conversation data from various channels such as voice, video, chat, and SMS, providing a comprehensive view of communications.
Benefit: Enables businesses to have a unified view of all communications, improving analysis and decision-making.

Whole-of-Business Recording

Description: Offers a complete recording solution that covers all business communications, ensuring no data is missed.
Benefit: Ensures comprehensive data capture for compliance and analysis purposes.

Scalability

Description: The platform is cloud-based and scalable, allowing it to grow with the business without the need for additional hardware.
Benefit: Reduces costs and complexity associated with scaling recording solutions.

Flexible Subscription Plans

Description: Offers various subscription plans to suit different business sizes and needs, providing cost-effective solutions.
Benefit: Allows businesses to choose a plan that fits their budget and requirements, ensuring cost efficiency.

Seamless Integration

Description: Integrates easily with existing communication platforms like Microsoft Teams, ensuring automatic recording of all interactions.
Benefit: Simplifies the recording process and ensures all communications are captured without manual intervention.

Call Recording

Dubber's Call Recording works with any mobile network, including 5G, and is the partner of choice for major Unified Communication platforms.

Features

Network Compatibility

Description: Compatible with any mobile network, including 5G, and various communication platforms, ensuring broad applicability.
Benefit: Provides flexibility and ease of use across different networks and platforms.

Customizable Packages

Description: Offers customizable call recording packages that can be tailored to the needs of different markets and customers.
Benefit: Allows businesses to choose a package that best fits their specific requirements and market conditions.

Partnership with Major Platforms

Description: Partners with major Unified Communication platforms like Cisco Webex and Microsoft Teams, ensuring seamless integration.
Benefit: Enhances the functionality and reach of call recording solutions by integrating with widely used platforms.

Cloud-Based Solution

Description: The call recording solution is cloud-based, eliminating the need for physical hardware and enabling easy scalability.
Benefit: Reduces infrastructure costs and simplifies the deployment process.

Data Security and Compliance

Description: Ensures that all recorded data is stored securely and complies with industry regulations, protecting sensitive information.
Benefit: Provides peace of mind by safeguarding data and ensuring compliance with regulatory standards.

Unified Data Management

Dubber's Unified Data Management enables customers to manage content from multiple channels as a logical data set, meeting critical needs for resilience, sovereignty, and compliance.

Features

Multi-Channel Content Management

Description: Allows businesses to manage and control content from various communication channels as a single, logical data set.
Benefit: Simplifies data management and ensures compliance with industry standards.

Multi-Cloud Support

Description: Supports multi-cloud environments, delivering content to customers' cloud infrastructure without the need for additional software.
Benefit: Provides flexibility and reduces the complexity of managing data across different cloud platforms.

Enterprise-Grade Security

Description: Ensures that all data is stored securely and complies with industry, government, or regulatory requirements.
Benefit: Protects sensitive information and ensures compliance with relevant regulations.

24/7 Global Support

Description: Offers round-the-clock support services that can be tailored to meet specific customer needs and business hours.
Benefit: Ensures that customers receive timely assistance and support whenever needed.

Integrated Monitoring

Description: Integrates with existing monitoring tools to provide a unified view of data and system performance.
Benefit: Enhances visibility and control over data management processes.

Advanced Media Recording Control

Dubber's Advanced Media Recording Control for Microsoft Teams allows users to record video and screen shares separately, enhancing compliance and storage efficiency.

Features

Separate Video and Screen Recording

Description: Enables users to record video and screen shares separately during Microsoft Teams meetings, providing more control over what is captured.
Benefit: Enhances compliance and reduces storage costs by capturing only necessary data.

Compliance Tailoring

Description: Allows users to tailor recordings to meet local regulations, ensuring compliance without capturing excess data.
Benefit: Ensures that businesses remain compliant with local regulations while minimizing data storage.

Optimized Storage Costs

Description: Helps reduce storage expenses by allowing users to avoid recording unnecessary video content.
Benefit: Lowers operational costs by optimizing data storage requirements.

User Empowerment

Description: Gives users the flexibility to choose between recording the full meeting or just the screen shares, enhancing the user experience.
Benefit: Provides users with more control over their recordings, improving the relevance and usefulness of captured data.

Customer-Driven Innovation

Description: Developed based on customer feedback and market demands, ensuring that the feature meets the evolving needs of users.
Benefit: Ensures that the solution remains relevant and effective in addressing customer needs.

Testimonials

"Businesses need solutions that solve core challenges, including customer engagement, performance management, dispute resolution and compliance. As such, they seek a new generation of technologies to accomplish these goals."

Source: Solutions - Dubber

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