Tool Details

Fluid AI icon

Fluid AI

Overview

Fluid AI is a leading AI company specializing in making Generative AI technology enterprise-ready. They offer a range of AI-powered solutions, including chatbots, voice calling bots, and APIs, designed to enhance customer experiences, streamline internal workflows, and boost employee productivity across various industries. Founded by Abhinav and Raghav Aggarwal, Fluid AI aims to transform organizational operations through innovative AI technologies.

Industry: Artificial Intelligence

Ideal Customer Profiles: Fluid AI's ideal customers are enterprises looking to enhance their operational efficiency, customer support, and employee productivity through advanced AI solutions. These include businesses in sectors like finance, customer service, sales, and HR that require scalable, secure, and customizable AI integrations.

Website: fluid.ai

LinkedIn: http://linkedin.com/company/fluid-ai

Products

Generative AI Platform

Fluid AI's Generative AI Platform leverages Retrieval Augmented Generation (RAG) to enhance AI language models, providing highly accurate and contextually relevant responses for enterprise-specific tasks.

Features

Retrieval Augmented Generation (RAG)

Description: This feature enhances the capability of AI language models to produce highly accurate and contextually relevant responses for tasks like question answering, document summarization, research, and reports.
Benefit: Users receive precise and contextually relevant information, improving decision-making and operational efficiency.

Task Automation

Description: Automates repetitive and mundane tasks, freeing up employees to focus on higher-value activities.
Benefit: Increases employee productivity and allows focus on strategic initiatives.

Seamless Integration

Description: Effortlessly integrates with existing legacy systems, ensuring smooth and efficient AI adoption with enterprise-level security.
Benefit: Facilitates easy adoption of AI technologies without disrupting existing workflows.

Accurate & Reliable Content

Description: Ensures quality content by using various fact-checking methods to verify the accuracy of the information provided.
Benefit: Provides users with reliable and accurate information, enhancing trust and decision-making.

Instant Deployment

Description: Allows for quick and easy deployment of AI solutions without the need for extensive complex model training.
Benefit: Enables businesses to rapidly implement AI solutions and start benefiting from them in a short time frame.

AI Voice Agents

Fluid AI's AI Voice Agents autonomously handle customer support calls, providing human-like interactions and 24/7 service without extensive training.

Features

Autonomous Call Handling

Description: AI voice agents handle customer support calls autonomously, providing human-like interactions and 24/7 service.
Benefit: Reduces the need for human agents, lowering operational costs and providing consistent service.

Immediate Query Handling

Description: Handles queries immediately without the need for extensive additional training, providing uninterrupted support.
Benefit: Ensures continuous customer support and satisfaction.

Swift Query Resolution

Description: Ensures swift resolution of customer queries without prolonged wait times or excessive human intervention.
Benefit: Improves customer satisfaction and reduces wait times.

Reduced Reliance on Human Agents

Description: Reduces reliance on human agents for routine queries, allowing organizations to allocate human resources to more complex tasks.
Benefit: Optimizes operational costs and improves resource allocation.

Minimal Training Required

Description: Requires minimal training to understand organizational procedures, regulations, and customer interaction nuances.
Benefit: Speeds up deployment and reduces training costs.

Customer Support GPT Copilot

The GPT Copilot automates repetitive customer support tasks, providing quick, consistent, and personalized responses to enhance customer satisfaction.

Features

Automation of Repetitive Tasks

Description: Automates repetitive customer support tasks such as answering FAQs, processing routine requests, and managing basic inquiries.
Benefit: Reduces workload on support teams and improves response times.

Personalized Customer Experience

Description: Provides quicker responses and increased consistency in support, offering a more personalized customer experience.
Benefit: Enhances customer satisfaction and loyalty.

Natural Language Processing

Description: Uses natural language processing and sentiment analysis to understand and respond to customer queries instantly.
Benefit: Improves the accuracy and relevance of responses.

Omnichannel Integration

Description: Seamlessly integrates with various channels to enhance the omnichannel customer experience.
Benefit: Ensures consistent and accessible support across multiple platforms.

Foster Customer Relationships

Description: Elevates customer support to cultivate strong, lasting customer relationships.
Benefit: Builds customer loyalty and long-term engagement.

Sales Assistance

Fluid AI's Sales Assistance uses generative AI to enhance sales team performance, providing personalized interactions and data-driven insights to drive higher revenue.

Features

Real-Time Data Access

Description: Provides sales teams with instant, real-time data access, eliminating the need for manual work.
Benefit: Increases the probability of closing deals faster.

Intelligent Support

Description: Empowers sales professionals with intelligent support, personalized outreaches, and data-driven insights.
Benefit: Ensures excellence in every customer interaction.

Enhanced Communication Strategy

Description: Aids in generating persuasive proposals, answering customer objections, and creating tailored communications.
Benefit: Enhances communication strategy and increases successful engagements.

Data-Driven Decision Making

Description: Provides valuable on-demand information for data-driven decision making, allowing strategic adaptation to market trends.
Benefit: Improves strategic planning and market responsiveness.

Post Sales Assistance

Description: Introduces upselling or cross-selling opportunities during interactions and provides post-sales assistance.
Benefit: Increases customer retention and brand loyalty.

Employee Productivity Solutions

Fluid AI's Employee Productivity Solutions enhance employee experience by automating support tasks and providing instant access to organizational knowledge.

Features

Enhanced Employee Experience

Description: Enhances productivity and experience for employees at all levels, allowing them to perform at their best.
Benefit: Improves overall organizational performance and employee satisfaction.

Comprehensive Knowledge Base

Description: Creates extensive knowledge bases with SOPs, policies, training materials, and FAQs for quick query resolution.
Benefit: Empowers employees with instant access to information, reducing downtime.

Automated Query Resolution

Description: Automates query resolution with timely data access, eliminating unnecessary delays.
Benefit: Enhances employee efficiency and productivity.

Seamless Tool Integration

Description: Integrates with employees' preferred tools like Slack, Teams, and WhatsApp for an enhanced omnichannel experience.
Benefit: Facilitates seamless workflows and improves communication.

RAG-Based Accuracy

Description: Provides accurate and reliable solutions to queries using RAG combined with Gen AI technology.
Benefit: Reduces the risk of misinformation and enhances decision-making.

Quantitative Benefits

"Get 2X more queries resolved & enhances first-contact resolution rates."

"10X Faster in Response, 24/7 Availability"

"40% Increased employee engagement (EX)"

"60% Decrease in operational costs & watch your efficiency soar."

"1000+ Integrationsavailable to increase automation game."

"24/7 The Chatbot is always on, ensuring support assistance."

"40% Improvement in customer query resolution rate"

"10+ Higher NPS leading more upsell & less churn"

"80% Reduced response time, eliminating manual searches"

"2X More queries resolved, enhanced productivity"

"40+ Hours saved, embracing automation"

"Drive revenue growth, exceed targets of sales conversions"

"Reduction in delayed responses, contribute higher conversion rates"

"Decrease in operational costs & watch your efficiency soar."

"Integrationsavailable to increase automation game."

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