Introhive
Overview
Introhive is a leading B2B customer intelligence platform that helps organizations capture and deliver customer intelligence to teams, enabling them to find, win, and grow more business. Founded in 2012, Introhive leverages AI to automate the capture and enrichment of client data, unlocking insights into a firm's entire network of relationships and activities. The platform is trusted by over 250,000 users in more than 100 countries, supporting professional services firms in achieving their 'One Firm' vision by breaking down silos and centralizing client relationship data.
Industry: Customer Intelligence
Ideal Customer Profiles: Introhive's ideal customers are relationship-driven professional services firms, including law firms, accounting firms, consulting firms, and other B2B enterprises that rely heavily on client relationships and data to drive growth and improve client experiences.
Website: introhive.com
LinkedIn: http://linkedin.com/company/introhive
Products
Client Intelligence Platform
Introhive's platform automates the capture and enrichment of client data, providing insights into a firm's entire network of relationships and activities, which helps in driving firm growth through increased transparency and collaboration.
Features
Automated Data Capture
Description: The platform automatically captures and enriches client data, reducing the need for manual data entry and ensuring that the CRM is always up-to-date with the latest information.
Benefit: Users save time and resources by eliminating manual data entry, leading to increased productivity and data accuracy.
Centralized Data Source
Description: Provides a centralized source of truth for client data, breaking down silos among different practice areas within a firm, and ensuring that all team members have access to the same information.
Benefit: Enhances collaboration and ensures that all team members are aligned with the latest client information, leading to better client service and increased firm growth.
Client Intelligence Digests
Description: Delivers automated client intelligence digests directly within existing workflows such as MS Teams, Email, and Calendar, keeping users informed and up-to-date with client activities and needs.
Benefit: Users can stay relevant and offer timely advice to clients, improving client relationships and satisfaction.
Cross-Practice Selling
Description: Facilitates cross-practice selling and internal referrals by leveraging the firm's internal network, helping to identify and act on new business opportunities.
Benefit: Increases revenue through enhanced cross-selling and internal referrals, leading to firm growth.
Data Enrichment
Description: Ensures that the CRM system is always populated with fresh and accurate data, eliminating the need for long data cleanup projects and reducing reliance on data stewardship.
Benefit: Improves the ROI of marketing and business development efforts by providing reliable data for campaigns and communications.
CRM Automation
Introhive's CRM automation capabilities enhance CRM adoption by automating data entry and maintenance, making the CRM a reliable source of truth for client data.
Features
CRM Adoption
Description: Enhances CRM adoption by automating data entry and maintenance, ensuring that the CRM is always up-to-date and reliable.
Benefit: Increases user trust in the CRM, leading to higher adoption rates and better data-driven decision-making.
Data Cleanup Automation
Description: Automates the cleanup of CRM data, reducing the need for manual data stewardship and ensuring that the CRM remains accurate and reliable.
Benefit: Saves time and resources by reducing the need for manual data cleanup, leading to more efficient operations.
Comprehensive Data Collection
Description: Automatically collects and maintains a complete database of contacts, companies, activities, and relationships in the CRM.
Benefit: Ensures that the CRM is always populated with comprehensive and accurate data, improving the effectiveness of marketing and business development efforts.
Relationship Insights
Description: Provides insights and updates into client relationships, helping users to identify new opportunities and improve client engagement.
Benefit: Reduces the time and effort required to obtain relationship insights, leading to more informed decision-making and better client service.
Relationship Discovery
Description: Helps discover previously unknown relationship information, providing a more complete view of the firm's network and potential opportunities.
Benefit: Uncovers new business opportunities and strengthens existing relationships, leading to increased revenue and client satisfaction.
Relationship Intelligence
Introhive's relationship intelligence capabilities help firms uncover and harness their relationship capital, driving growth and improving client experiences.
Features
Dynamic Scoring Algorithms
Description: Utilizes dynamic scoring algorithms to assess and prioritize relationships, helping firms to focus on the most valuable connections.
Benefit: Enables firms to allocate resources more effectively, leading to better relationship management and increased revenue.
Warm Introductions
Description: Facilitates warm introductions and internal referrals by leveraging firm-wide relationships, helping to identify the fastest path to key buyers.
Benefit: Increases the likelihood of successful business development efforts, leading to higher win rates and revenue growth.
Client Engagement Risk Detection
Description: Detects potential client engagement risks, allowing firms to take proactive measures to retain clients and protect revenue.
Benefit: Reduces client churn and ensures a stable revenue stream by addressing engagement risks before they become issues.
Land and Expand Strategy
Description: Supports the land and expand strategy by fostering strong relationships with senior decision makers, helping to secure additional business.
Benefit: Increases revenue by expanding existing client relationships and securing new business opportunities.
Merger and Acquisition Strategy Support
Description: Provides a holistic view of relationships to support merger and acquisition strategies, ensuring that firms engage and target the right people and accounts.
Benefit: Enhances the success of mergers and acquisitions by ensuring that the right relationships are leveraged and targeted.
Data Enrichment Service
Introhive's Data Enrichment Service ensures that client data remains accurate and current, boosting the reliability of business insights and saving time and resources.
Features
Proprietary Data Enrichment
Description: Utilizes proprietary technology to keep client data accurate and current, reducing the need for manual data updates.
Benefit: Saves time and resources by automating data enrichment, leading to more reliable business insights and improved decision-making.
Accurate CRM Data
Description: Ensures that the CRM system is always populated with fresh and accurate data, eliminating the need for long data cleanup projects.
Benefit: Improves the effectiveness of marketing and business development efforts by providing reliable data for campaigns and communications.
Reduced Data Stewardship
Description: Reduces the reliance on data stewardship by automating data enrichment, ensuring that the CRM remains accurate and reliable.
Benefit: Saves time and resources by reducing the need for manual data cleanup, leading to more efficient operations.
Enhanced Marketing ROI
Description: Enhances the ROI of marketing and business development efforts by providing reliable data for campaigns and communications.
Benefit: Increases the effectiveness of marketing and business development efforts, leading to higher revenue and growth.
Efficient Relationship Insights
Description: Provides insights and updates into client relationships, helping users to identify new opportunities and improve client engagement.
Benefit: Reduces the time and effort required to obtain relationship insights, leading to more informed decision-making and better client service.
CRM Adoption Solutions
Introhive's CRM adoption solutions enhance CRM usage by automating data entry and providing reliable, real-time data, making the CRM a trusted source of truth.
Features
Real-Time Data
Description: Provides reliable, real-time data to enhance CRM adoption, ensuring that the CRM is always up-to-date and trusted by users.
Benefit: Increases user trust in the CRM, leading to higher adoption rates and better data-driven decision-making.
Single Source of Truth
Description: Enhances CRM adoption by making it the single source of truth for client data, ensuring that all team members have access to the same information.
Benefit: Improves collaboration and ensures that all team members are aligned with the latest client information, leading to better client service and increased firm growth.
Automated Data Cleanup
Description: Automates the cleanup of CRM data, reducing the need for manual data stewardship and ensuring that the CRM remains accurate and reliable.
Benefit: Saves time and resources by reducing the need for manual data cleanup, leading to more efficient operations.
Comprehensive Data Management
Description: Automatically collects and maintains a complete database of contacts, companies, activities, and relationships in the CRM.
Benefit: Ensures that the CRM is always populated with comprehensive and accurate data, improving the effectiveness of marketing and business development efforts.
Relationship Insights
Description: Provides insights and updates into client relationships, helping users to identify new opportunities and improve client engagement.
Benefit: Reduces the time and effort required to obtain relationship insights, leading to more informed decision-making and better client service.
Quantitative Benefits
"30% increase in internal referrals and cross-sell revenue"
"36% increase in win rate by identifying the fastest path to prospects"
"7.5% improvement in productivity by reducing time spent on admin tasks"
"Reduce outdated contacts by 125%"
"Discover over 300 Contacts per user on average"
"Increase internal referrals and cross-sell revenues by 30%"
"Reduce briefing prep cost by 70%"
"125% Reduction in outdated contacts"
"300 Average number of contacts discovered per user"
"30% Increase in internal referrals and cross-sell revenues"
"70% Reduction in briefing prep costs"
"35% Increase in win rates"
"With more than 100,000 professionals in over 100 countries, CBRE is the global leader in commercial real estate services and investment."
"Freshfields is a recognized leader in executing complex cross-border transactions, mitigating operational risks, and streamlining regulatory compliance. Their teams and services span multiple regions, industries, and areas of expertise, including transactional, corporate governance, regulatory, and litigation."
"Commercial Real Estate Firm Colliers International in Canada generates 300% more relationships in Microsoft Dynamics across the firms' 500+ brokers using relationship intelligence and CRM automation platform."
"Grant Thornton Australia is seeing top line revenue growth while removing impediments to fostering a sales mindset. With over 80+ hours in time saved each week and over 200 contacts added to Salesforce weekly, Grant Thornton Australia has increased marketing sourced and marketing influenced revenue YOY."
"Lupton Fawcett: 350% ROI via Relationship Intelligence"
"LBMC Realizes 567% ROI in Time Savings and Delivers Enhanced Customer Experience Management"
"Colliers International in Canada maps 140k CRM relationships"
"Introhive has quickly grown to 350+ employees with 7 global office locations, supporting 250,000+ customers in over 90 different countries around the world."
Testimonials
"It almost seemed too good to be true."
"Adds instant value to our end-user professionals in the form of time savings and contributes to the bigger objective of our firm"
"Introhive's customer intelligence platform is a game-changer"
"Introhive provides insights and updates into client relationships that would otherwise take countless research hours to obtain. They are easy to work with and easy to integrate with other platforms to better leverage the information.We use the platform to confirm client information, identify updated jobs for existing clients, and provide our attorneys with a tool to better identify and collaborate on cross-marketing opportunities."
Christy W, Chief Operating Officer
"I love the fact that Introhive allows me to find contacts and relationships within my firm for any company I need to research. It is so difficult to keep contacts up to date in Salesforce and this allows us to mine the data directly from Outlook and put critical connections together effortlessly. Our use of Salesforce is to track business contacts and sales opportunities. Given that our sales team is really also our service delivery team, it's very difficult to compel our team to continuously add and update contact information."
Pete K, Business Consulting Leader
"Introhive is a great solution for the whole team. IT helps us to discover relationships across our team as well as automating almost the whole process. We have found new business from existing intercompany relationships and it has helped us maintain and nurture those relationships. The time that I have to allocate daily to admin has gone down significantly since we implemented Introhive."
Eilidh M, Head of Partner Alliances
"The team I'm supporting are all extremely happy with the tool. It eases the day-to-day strain of adding contacts and activities into Salesforce, and makes sure that they actually capture them. Also, Introhive has a great team behind them, our account manager is great and super proactive and the support teams are always extremely helpful!"
Harrison K, Commercial Operations Analyst
"In both sales and professional services organizations it was always a fight to get people to enter data into CRM; with Introhive the fight stops because low value work goes away. Instead of doing low level data entry tasks, the team can refocus their efforts and find ways to actually utilize the data for new sales opportunities. Before Introhive I faced an uphill battle for adoption."
Jeff Antaya, Marketing Advisor & Author
"CliftonLarsonAllen LLP (CLA) is seeing greater CRM adoption and productivity across their business development, sales, and marketing operations as a result of incorporating Introhive's client intelligence into their daily workflows."
"Grant Thornton Australia is seeing top line revenue growth while removing impediments to fostering a sales mindset. With over 80+ hours in time saved each week and over 200 contacts added to Salesforce weekly, Grant Thornton Australia has increased marketing sourced and marketing influenced revenue YOY."
"Legal firm Wilson Sonsini is changing the game by innovating its tech stack with the use of Introhive data to compile. Relationship intel for the creation of internal reports and analytics."
"Wilson Allen offers professional services firms unprecedented software, strategic consulting, and technical expertise to strengthen business performance. By helping customers align software and draw data from a wide array of systems."
"A long-time proponent of innovation, Kaufman Rossin initially turned to Introhive for help boosting their lagging CRM adoption. Then they discovered the raw power of easy access to their own, high-quality relationship data to drive revenue."
"Lupton Fawcett: 350% ROI via Relationship Intelligence"
"LBMC Realizes 567% ROI in Time Savings and Delivers Enhanced Customer Experience Management"
"Technology like Introhive enables our firm to focus on the future and collaborate with clients to explore creative ways to break new ground, advance our service offerings, and deliver more value to our clients."
Colleen Moorehead, Chief Client Officer at Osler, Hoskin & Harcourt LLP
"Introhive adds instant value to our end-user professionals in the form of time savings and contributes to the bigger objective of our firm; gathering a holistic view of client intelligence in a centralized repository."
Suzanne Reed, Head of Marketing at LBMC
"Initially we brought in 12 months of historical data on our contacts. The implementation was painless, quick, and training was minimal. Little effort, high reward. If someone is moving CRM systems, the pain of data migration is intense. Introhive streamlined the process and made it immediately usable."
Stuart Cassie, Sales, Marketing & Alliance Director at Hitachi Solutions
"Introhive makes the process of keeping information in CRM up-to-date a lot easier, because mundane tasks and manual data entry become automated for users and professionals. The net result for our global deployment is that Introhive has added huge value to all of our market-facing PwC professionals."
Philip Grosch, Partner, Digital Services Leader at PwC
Customer Stories
CBRE
Problem: CBRE didn't know which companies they had relationships with and what services they could offer to those companies.
Value Add: Introhive helps CBRE identify the companies they didn't know they had a relationship with, the services they could offer and deploy to those companies, and understand where relationship gaps are with current and prospective customers.
Outcome: Introhive helps CBRE find, win and grow business by providing visibility into their collective network and identifying opportunities.
LBMC
Problem: As a fast-growing firm, LBMC was facing significant business challenges related to data collection and growth strategy.
Value Add: Introhive's Customer Intelligence platform was added to their CRM, providing a solution to their challenges.
Outcome: LBMC has seen several positive outcomes in the areas of technology adoption, data accuracy, and relationship intelligence.
Rehmann
Problem: Rehmann needed a solution to enhance their financial services and business advisory capabilities.
Value Add: Introhive's customer intelligence platform was implemented as a game-changing solution.
Outcome: Rehmann is excited about the future possibilities with Introhive's platform, which aligns with their goal of providing forward-thinking solutions to clients.
Laing O'Rourke
Problem: Needed to realize the full potential of Salesforce and Customer Intelligence.
Value Add: Introhive collaborated with BrightGen to help Laing O'Rourke implement Salesforce and Customer Intelligence solutions.
Outcome: Laing O'Rourke achieved digital transformation in their customer-facing functions, improving their ability to deliver large-scale infrastructure and buildings projects.
Freshfields Bruckhaus Deringer
Problem: Needed to streamline complex cross-border transactions, mitigate operational risks, and improve regulatory compliance across multiple regions and industries.
Value Add: Introhive provided relationship intelligence and data automation capabilities to support Freshfields' global operations.
Outcome: Freshfields enhanced its ability to serve clients in 150+ countries, strengthening its position as a global elite law firm and top-tier firm in the US.
Osler, Hoskin & Harcourt LLP
Problem: Needed to improve relationship intelligence, CRM adoption, and meeting preparation processes.
Value Add: Introhive provided a platform to harness the power of relationship intelligence and data automation.
Outcome: Osler achieved increased firm productivity and better client experiences. Introhive helped harvest previously unknown relationship information, improved CRM adoption, and provided automatic email-delivered pre- and post-meeting digests for better meeting preparation and action item capture.
Wilson Sonsini
Problem: Needed to innovate its tech stack and compile relationship intelligence for internal reports and analytics.
Value Add: Introhive provided data to compile relationship intelligence for the creation of internal reports and analytics.
Outcome: Wilson Sonsini can now use data to strategically map relationships and serve up valuable intel to attorneys and clients for business development and marketing initiatives.
Grant Thornton Australia
Problem: Needed to foster a sales mindset and improve revenue growth.
Value Add: Introhive provided tools to remove impediments to fostering a sales mindset and improve data management.
Outcome: Grant Thornton Australia achieved top-line revenue growth, saved over 80+ hours in time each week, added over 200 contacts to Salesforce weekly, and increased marketing sourced and marketing influenced revenue year-over-year.
Colliers International in Canada
Problem: Needed to improve relationship management across a large number of brokers.
Value Add: Introhive provided a relationship intelligence and CRM automation platform.
Outcome: Colliers International in Canada generated 300% more relationships in Microsoft Dynamics across the firms' 500+ brokers.
CliftonLarsonAllen LLP (CLA)
Problem: Needed to improve CRM adoption and productivity across business development, sales, and marketing operations.
Value Add: Introhive incorporated client intelligence into CLA's daily workflows.
Outcome: CLA is seeing greater CRM adoption and productivity across their business development, sales, and marketing operations.
CliftonLarsonAllen LLP
Problem: CLA needed to improve CRM adoption and productivity across their business development, sales, and marketing operations.
Value Add: Introhive incorporated client intelligence into CLA's daily workflows.
Outcome: CLA is seeing greater CRM adoption and productivity across their business development, sales, and marketing operations.
Wilson Allen
Problem: Wilson Allen needed to align software and draw data from a wide array of systems for professional services firms.
Value Add: Introhive provided relationship mapping capabilities.
Outcome: Wilson Allen achieved rapid merger & ROI with relationship mapping, offering professional services firms unprecedented software, strategic consulting, and technical expertise to strengthen business performance.
Gould & Ratner LLP
Problem: Gould & Ratner LLP needed to put their legacy contact database to work.
Value Add: Introhive provided a Relationship Intelligence Platform to utilize Gould & Ratner's legacy contact database.
Outcome: Gould & Ratner LLP put their legacy contact database to work with Introhive's Relationship Intelligence Platform.
Howard Kennedy LLP
Problem: Howard Kennedy LLP needed to increase user adoption of CRM and grow the firm's marketable database.
Value Add: Introhive helped increase user adoption of CRM and grow the firm's marketable database.
Outcome: Howard Kennedy increased user adoption of CRM and grew the firm's marketable database by 400%.
Kaufman Rossin
Problem: Kaufman Rossin needed to boost their lagging CRM adoption and drive revenue.
Value Add: Introhive provided easy access to high-quality relationship data.
Outcome: Kaufman Rossin boosted CRM value, automated revenue activities, and discovered the raw power of easy access to their own, high-quality relationship data to drive revenue.
Lupton Fawcett
Problem: Lupton Fawcett needed to improve their return on investment via relationship intelligence.
Value Add: Introhive provided relationship intelligence capabilities.
Outcome: Lupton Fawcett achieved a 350% ROI via Relationship Intelligence.
Frazier & Deeter
Problem: Frazier & Deeter needed to enhance their marketing processes and impact while eliminating manual entry.
Value Add: Introhive helped Frazier & Deeter automate growth and eliminate manual entry.
Outcome: Frazier & Deeter enhanced their marketing processes and impact with Introhive while automating growth and eliminating manual entry.
Hitachi Solutions
Problem: Hitachi Solutions faced challenges with data migration and CRM system changes.
Value Add: Introhive streamlined the process of data migration and made it immediately usable.
Outcome: Introhive's implementation was painless, quick, and required minimal training. It streamlined the process of data migration and made it immediately usable for Hitachi Solutions.
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