Kixie
Overview
Kixie is a leading provider of AI-driven communication solutions designed to enhance the efficiency and productivity of revenue teams. Their platform offers a comprehensive suite of tools that streamline sales processes, improve customer engagement, and boost connection rates through advanced calling and texting features. Trusted by over 5000 revenue teams worldwide, Kixie integrates seamlessly with major CRMs and provides powerful automation capabilities to help businesses connect with more leads and close deals faster.
Industry: Communication Technology
Ideal Customer Profiles: Kixie's ideal customers are revenue teams in businesses of all sizes, particularly those in sales, marketing, and business development sectors. These teams are looking for efficient communication solutions to enhance their outreach, improve lead conversion rates, and streamline their sales processes through advanced automation and CRM integration.
Website: kixie.com
LinkedIn: http://linkedin.com/company/kixie
Twitter: http://twitter.com/getkixie
Products
AI-Driven Communication Platform
Kixie's platform leverages AI to enhance communication efficiency, offering tools like power dialers and local presence dialing to increase connection rates and streamline sales processes.
Features
Multi-line Power Dialer
Description: The multi-line power dialer allows users to call up to 10 leads simultaneously, using AI to detect human voices and skip voicemails and IVRs. This feature significantly increases the number of live connections made in a shorter time frame.
Benefit: Users can reach more leads in less time, increasing the chances of successful sales conversions.
ConnectionBoost
Description: ConnectionBoost uses AI to provide local presence dialing, changing the caller ID to match the recipient's area code, and includes spam risk prevention to ensure calls are not marked as spam.
Benefit: Increases the likelihood of calls being answered by presenting a familiar local number, thus boosting connection rates.
Conversation Intelligence
Description: This feature uses AI to analyze conversations, tracking keywords and sentiment to provide insights into call performance and customer interactions.
Benefit: Helps teams understand customer needs and improve communication strategies based on data-driven insights.
Intelligent Call Routing
Description: Automatically routes incoming calls to the most appropriate agent based on CRM data, ensuring that customers are connected to someone who can best address their needs.
Benefit: Improves customer satisfaction by reducing wait times and ensuring efficient call handling.
DNC List Compliance
Description: Automatically checks numbers against Do Not Call lists to ensure compliance with regulations, preventing potential penalties.
Benefit: Saves time and reduces the risk of legal issues by automating compliance checks.
Marketing Automation Tools
Kixie's marketing tools automate outreach processes, enabling event-triggered campaigns and speed-to-lead features that keep prospects engaged and streamline sales handoffs.
Features
Speed-to-Lead
Description: Automatically engages new leads with personalized SMS or MMS and prompts sales calls as soon as they show interest, ensuring timely follow-ups.
Benefit: Increases the likelihood of converting leads by engaging them promptly and keeping them interested.
Event-Triggered Campaigns
Description: Automates communication with leads based on their interactions, such as opening an email or booking a meeting, ensuring timely and relevant engagement.
Benefit: Enhances lead nurturing by automating timely responses to prospect actions, keeping them engaged.
Scheduled Auto-Texts
Description: Allows users to set up automated SMS campaigns for various purposes, such as reminders or follow-ups, integrated with existing tech stacks.
Benefit: Saves time and ensures consistent communication with leads and customers through automation.
Smart Marketing Automation
Description: Provides no-code automation features that allow marketing teams to scale their lead generation efforts efficiently.
Benefit: Enables marketing teams to focus on strategy and creativity by automating repetitive tasks.
Automation Triggers
Description: Allows users to automate various actions such as sending emails or updating records based on specific triggers, enhancing workflow efficiency.
Benefit: Improves productivity by reducing manual tasks and ensuring timely actions.
Business Development Tools
Kixie's business development tools focus on maximizing outreach efficiency with features like parallel dialing and human voice detection to connect with more leads faster.
Features
Accelerate Outreach
Description: Enables users to call multiple contacts simultaneously, significantly increasing the number of calls made in a given time period.
Benefit: Boosts the number of potential leads contacted, increasing the chances of successful sales.
Live Call Coaching
Description: Provides tools for monitoring and coaching sales reps in real-time, helping to improve their performance and onboarding process.
Benefit: Enhances sales team effectiveness by providing immediate feedback and support.
Human Voice Detection
Description: Uses AI to detect human voices, ensuring that calls connect to live individuals rather than voicemails or automated systems.
Benefit: Increases the efficiency of sales calls by reducing time spent on non-productive connections.
Multi-Line Auto-Dialer
Description: Automates the dialing process for multiple lines, allowing sales teams to reach more leads quickly and efficiently.
Benefit: Maximizes the number of live connections made, enhancing sales opportunities.
AI-Powered Local Presence
Description: Automatically changes the caller ID to match the recipient's area code, increasing the likelihood of the call being answered.
Benefit: Improves connection rates by presenting a familiar local number to prospects.
Inside Sales Tools
Kixie's inside sales tools streamline sales processes with features like intelligent call routing and automated lead calling, ensuring no lead is missed and sales teams can focus on closing deals.
Features
Seamless CRM Integration
Description: Automatically logs all calls and texts into the CRM, reducing manual data entry and ensuring accurate record-keeping.
Benefit: Saves time and reduces errors, allowing sales teams to focus on selling rather than administrative tasks.
Automated Lead Caller
Description: Automatically prompts agents to call new leads as soon as they make contact, ensuring timely follow-up and engagement.
Benefit: Increases the chances of converting leads by ensuring prompt and efficient follow-up.
Live Call Monitoring and Whispering
Description: Allows managers to monitor calls in real-time and provide discreet coaching to reps during calls, improving performance and training.
Benefit: Enhances the quality of sales calls and accelerates the training process for new reps.
Call Queues
Description: Manages incoming call traffic by placing calls in a queue, ensuring that customers are attended to in an orderly manner.
Benefit: Improves customer experience by reducing wait times and ensuring efficient call handling.
CRM-Synced Call Recordings
Description: Records calls and syncs them with the CRM, allowing for easy review and analysis of sales interactions.
Benefit: Provides valuable insights into sales performance and customer interactions, aiding in training and strategy development.
Revenue Operations Tools
Kixie's revenue operations tools provide deep insights into customer conversations, enabling data-driven decision-making and enhanced sales strategies through comprehensive analytics and sentiment analysis.
Features
Reporting Dashboards
Description: Offers detailed analytics and reporting on various metrics such as call outcomes and SMS performance, providing a comprehensive view of sales activities.
Benefit: Enables data-driven decision-making by providing insights into sales performance and areas for improvement.
Sentiment Analysis
Description: Analyzes conversations to identify successful sales strategies and key phrases, providing insights into what drives successful deals.
Benefit: Helps refine sales strategies by understanding what works in customer interactions.
Custom Reporting Solutions
Description: Provides support for creating custom reports tailored to specific business needs, ensuring that all necessary data is captured and analyzed.
Benefit: Allows businesses to tailor analytics to their specific needs, providing more relevant insights.
AI-Driven Conversation Intelligence
Description: Uses AI to analyze sales conversations, identifying successful reps and strategies, and providing insights into performance.
Benefit: Improves sales team performance by identifying best practices and areas for improvement.
Ready-Made Reports
Description: Offers pre-built reports on various metrics, providing quick insights into sales activities and performance.
Benefit: Saves time and provides immediate access to valuable data, aiding in quick decision-making.
Quantitative Benefits
"Within three months of using Kixie, we dropped our time to first call from around 35 minutes down to 9 minutes."
Source: Kixie – Better Sales Made Simple
"Kixie Powercall and SMS has increased team efficiency by over 130%!"
Source: Kixie – Better Sales Made Simple
"AI-powered local presence automatically switches numbers every call and boosts answer rates 12% or more."
Source: Business Development
"Reach 4X more leads with parallel dialing."
Source: Business Development
"We have been saving hundreds of minutes a day with Kixie."
Source: Business Development
"Triple your sales team's productivity & connection rates."
"Connect your agents with more leads; perfect for outbound calling teams that want to get their foot in the door with cold leads. Pair ConnectionBoost and PowerDialer to reach 4x more leads."
"Kixie's local presence dialing increases your chances of connecting with a new lead by over 300% when compared to calling with an out-of-state or toll-free number."
"Thanks to this methodology, Kixie's phone numbers are 5x more likely to be trusted by cell carriers in the US, boosting the connection rate on outbound phone calls."
Testimonials
"Within three months of using Kixie, we dropped our time to first call from around 35 minutes down to 9 minutes. In turn, this increased our conversion rate tremendously! Since we started using Kixie, our SDRs have been able to contact more leads in the most efficient way possible. They are calling from a single list view that allows them to quickly call the hottest leads and Kixie's sales tools give them the best chance to connect and engage with our prospects."
Brad P at CanopyTax.com
Source: Kixie – Better Sales Made Simple
"Since day 1, it has been a total game-changer for us. I looked for weeks for a phone service [...] and it wasn't until I found Kixie that anything would do it all. [...] I was looking for a dialer that would allow us to call our leads with a local presence. Most companies charge an astronomical number for this or ask that you purchase numbers in specific area codes but Kixie does it automatically with the flip of a switch."
Thomas C, Marketing Coordinator
Source: Kixie – Better Sales Made Simple
"Kixie is the best VOIP platform I have ever used. It integrates incredibly well with Salesforce (and many others), logging calls and other activities. [...] The ConnectionBoost feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!"
Gus at B12
Source: Kixie – Better Sales Made Simple
"Kixie Powercall and SMS has increased team efficiency by over 130%! The Kixie team is an extension of our team and are committed to our success. From the first sales interaction, to support, and customer success, the Kixie team continues to go above and beyond. Great value, reliable product, and a CS team that any company would love to claim as their own.... they are truly there to help us succeed."
Brad B, Information Technology Services
Source: Kixie – Better Sales Made Simple
"My experience with Kixie PowerDialer has been great. What I like about Kixie is that I can use it on my marketing and insurance campaigns easily, by way of sending text messages and making calls because of its easy and user-friendly software. It's a convenient way to connect with leads and automate text messages. It also integrates with my CRM to track productivity and interaction with leads."
Cris C., Candidate Manager at Professional Recruitment Services
Source: Marketing
"The power dialer is awesome. Setting up agents and campaigns is as easy as it gets. Implementation was fast, although a bit technical. We have not used the customer support team, but we have been contacted several times with help being offered. Being able to power call our databases is a key feature and we have been saving hundreds of minutes a day with Kixie."
Juan A., Small Business Owner
Source: Business Development
"I love the simplicity of the product. [N]o BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM [...] The morale of my team went way up... [H]ighly recommend."
Rowdie Mitch at Hill Productions & Media Group, Inc.
Source: Inside Sales
"Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing [...] I, along with everybody here, would agree and recommend Kixie to anybody who is not already using it."
Mike B., Operations Manager at Tobacco
Source: Revenue Operations Software for All Business Sizes | Kixie's Sales Tools
"Seriously. Not only call volume but process improvement as well. Stop dialing now – download Kixie power dialer and get their excellent support for setup. Record best voicemail drop messages relative to your specific topics and get ready for a whole new experience with outbound. You will be more relaxed – more focused – and more productive. Kixie kicks!"
Michael L., Sales Development Manager at Unknown
Source: Power Dialer: 10x your outbound call volume with Kixie's Software
"I believe Kixie has thought of everything when it comes to using a phone system for business. From their integration with 3rd party applications to the VM and SMS templates that are such a time saver when making outbound calls."
Felicia H., Senior Trainer
Source: Respond quicker to incoming texts with a shared SMS inbox
"Kixie has made my calling tasks tremendously easier to accomplish. The texting feature is unmatched! I save a bunch of time! Also people actually answer the phone because of the Connection Boost feature!"
Jay N. at Mid-market (51-1000 emp.) company
Source: Boost cold call connection rates 500% | AI Local Presence
Customer Stories
CanopyTax.com
Problem: Long time to first call and low conversion rate
Value Add: Kixie reduced time to first call and provided efficient tools for SDRs to contact more leads
Outcome: Within three months, time to first call dropped from around 35 minutes to 9 minutes, which increased conversion rate tremendously. SDRs were able to contact more leads in the most efficient way possible, calling from a single list view that allows them to quickly call the hottest leads.
Source: Kixie – Better Sales Made Simple
GoSite
Problem: Needed to boost revenue, productivity, and reporting
Value Add: Kixie provided AI-powered local presence that automatically switches numbers every call
Outcome: Boosted answer rates by 12% or more
Source: Business Development
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