Regal
Overview
Regal is a leading provider of outbound cloud contact center software designed to enhance customer engagement and drive revenue. The company specializes in transforming untapped customer data into real-time outbound campaigns, enabling businesses to engage with the right contact at the right time through various communication channels such as phone, SMS, email, chat, and AI agents. Regal's solutions are tailored to improve answer rates, conversion rates, and overall sales productivity, making it a valuable tool for businesses looking to modernize their outbound sales processes and increase customer engagement.
Industry: Software
Ideal Customer Profiles: Regal's ideal customers are high-growth companies that rely on outbound sales and customer engagement strategies. These include businesses in industries such as insurance, education, finance, and healthcare, which require efficient communication with prospects and customers to drive sales and improve customer experience. Companies looking to modernize their sales processes and increase conversion rates through personalized and branded communication would benefit from Regal's solutions.
Website: regal.io
LinkedIn: http://linkedin.com/company/regal-io
Twitter: http://twitter.com/regal_io
Products
Outbound Cloud Contact Center Software
Regal's software transforms untapped customer data into real-time outbound campaigns, enabling businesses to engage with the right contact at the right time through multiple communication channels.
Features
Journey and Segment Builder
Description: This feature allows businesses to create customized cross-channel call and text message outreach campaigns based on real-time customer behaviors. It simplifies the process of reaching customers at the right time with the right message.
Benefit: Enhances customer engagement by ensuring timely and relevant communication, leading to higher conversion rates.
Branded Caller ID
Description: This feature ensures that outbound calls are labeled with the company's brand name instead of appearing as unknown numbers. It helps build trust and credibility with customers, increasing the likelihood of call engagement.
Benefit: Improves answer rates and customer trust, leading to more meaningful conversations and higher conversion rates.
Unified Communication Platform
Description: Regal's platform integrates various communication channels, including text, email, call, and AI, into a single interface. This allows sales agents to manage all interactions from one place, improving efficiency and effectiveness.
Benefit: Streamlines communication processes, reducing the time and effort required to engage with customers, and increasing agent productivity.
A/B Testing and Reporting
Description: This feature provides businesses with tools to conduct A/B testing and access in-app reporting to evaluate the effectiveness of their campaigns. It enables data-driven decision-making and optimization of outreach strategies.
Benefit: Allows businesses to continuously improve their communication strategies based on real-time data, leading to better outcomes and higher ROI.
AI Tools for Sales
Description: Regal offers AI-powered tools such as AI SMS Bot and AI Conversation Intelligence, designed to enhance sales processes by automating interactions and providing insights into customer conversations.
Benefit: Increases conversion rates by leveraging AI to optimize sales interactions and provide valuable insights into customer behavior.
Branded Caller ID and Spam Remediation
This service ensures that outbound calls are branded with the company's name, reducing the likelihood of calls being marked as spam and increasing answer rates.
Features
Spam Remediation
Description: This feature prevents outbound calls from being marked as spam by ensuring they are branded with the company's name. It helps establish trust with customers and increases the likelihood of call engagement.
Benefit: Improves answer rates and customer trust, leading to more successful sales interactions.
Increased Answer Rates
Description: By branding outbound calls, this feature significantly increases the likelihood of customers answering the phone, as they recognize the caller as a trusted entity.
Benefit: Leads to more customer interactions and higher conversion rates.
Trust Building
Description: This feature enhances the company's credibility by ensuring that customers recognize the brand when receiving calls, reducing skepticism and increasing engagement.
Benefit: Builds customer trust and improves the effectiveness of outbound sales efforts.
Brand Recognition
Description: Ensures that customers recognize the brand when receiving calls, which helps in building a positive brand image and increasing customer loyalty.
Benefit: Enhances brand recognition and customer loyalty, leading to long-term business success.
Customer Engagement
Description: By branding calls, this feature ensures that customers are more likely to engage in meaningful conversations, as they are aware of the caller's identity and purpose.
Benefit: Increases the likelihood of successful sales interactions and conversions.
Sales Dialer
Regal's Sales Dialer automates the calling process, increasing agent efficiency and productivity by streamlining outbound call tasks.
Features
Automated Dialing
Description: This feature automates the dialing process, allowing agents to move seamlessly from one call to the next without manual intervention. It increases the number of calls an agent can make in a given time period.
Benefit: Enhances agent productivity and efficiency, leading to more customer interactions and higher sales.
Call Sequencing
Description: Allows businesses to set up predefined call sequences for leads, ensuring consistent follow-up and engagement with prospects over time.
Benefit: Improves lead management and increases the likelihood of successful conversions.
Scheduled Call Tasks
Description: This feature automates the scheduling of call tasks for agents, ensuring timely follow-up with prospects and reducing the risk of missed opportunities.
Benefit: Increases the efficiency of sales processes and improves the chances of converting leads into customers.
One-Click Calling
Description: Enables agents to initiate calls with a single click, streamlining the calling process and reducing the time spent on administrative tasks.
Benefit: Saves time and increases the number of calls agents can make, leading to more customer interactions.
Improved Answer Rates
Description: By automating and optimizing the calling process, this feature significantly increases the likelihood of customers answering calls, leading to more successful interactions.
Benefit: Enhances customer engagement and increases the chances of successful sales outcomes.
Journey Builder
Regal's Journey Builder allows businesses to create customized communication journeys based on real-time customer behaviors, enhancing engagement and conversion rates.
Features
Cross-Channel Orchestration
Description: This feature enables businesses to design and implement cross-channel communication strategies, ensuring consistent and personalized interactions with customers across various platforms.
Benefit: Improves customer engagement and increases the likelihood of successful conversions by delivering the right message at the right time.
Personalization
Description: Allows businesses to tailor communication strategies to individual customer preferences and behaviors, enhancing the relevance and effectiveness of outreach efforts.
Benefit: Increases customer satisfaction and loyalty by providing personalized experiences.
Process Streamlining
Description: Simplifies the management of outbound sales processes by automating and optimizing communication workflows, reducing the time and effort required to engage with customers.
Benefit: Enhances operational efficiency and allows sales teams to focus on high-value activities.
Intelligent Routing
Description: This feature ensures that customer interactions are directed to the most appropriate team or individual, based on predefined criteria and customer needs.
Benefit: Improves the quality of customer interactions and increases the likelihood of successful outcomes.
Prioritization
Description: Enables businesses to prioritize communication tasks based on customer needs and business goals, ensuring that the most important interactions are addressed first.
Benefit: Increases the effectiveness of communication efforts and improves overall business performance.
AI Conversation Intelligence
Regal's AI Conversation Intelligence provides insights into customer interactions, helping businesses optimize their communication strategies and improve conversion rates.
Features
AI-Powered Insights
Description: This feature leverages artificial intelligence to analyze customer interactions and provide actionable insights into communication strategies, helping businesses optimize their outreach efforts.
Benefit: Enhances the effectiveness of sales and marketing strategies by providing data-driven insights into customer behavior.
Unified AI Tools
Description: Integrates various AI-powered tools into a single platform, allowing businesses to manage and optimize their communication strategies from one place.
Benefit: Simplifies the management of AI tools and increases the efficiency of communication efforts.
Conversion Optimization
Description: Uses AI to identify opportunities for improving conversion rates, helping businesses achieve better outcomes from their communication efforts.
Benefit: Increases the likelihood of successful sales and marketing interactions, leading to higher revenue.
AI SMS Bot
Description: Automates SMS interactions with customers, providing timely and relevant responses to customer inquiries and enhancing the overall communication experience.
Benefit: Improves customer satisfaction and engagement by providing quick and accurate responses to customer needs.
Conversation Analysis
Description: Analyzes customer conversations to identify patterns and trends, providing businesses with insights into customer preferences and behaviors.
Benefit: Helps businesses tailor their communication strategies to better meet customer needs, leading to improved conversion rates.
Quantitative Benefits
"Regal has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%."
"Regal.io instantly doubled our answer rates and improved productivity of our sales team."
"Average 25% revenue increase."
"3x higher answer rates, than average calls, and higher engagement than your other marketing channels."
"After launching Branded Caller ID on cell phones for our lead outreach calls, we reached more customers and improved the experience for everyone we called. Most importantly, we saw a 20% lift in conversion at a 20x ROI within a week."
Source: REGAL | Customers
"Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion."
Source: REGAL | Customers
"Regal.io instantly made our enrollment team 4x more productive."
Source: REGAL | Customers
"Regal.io not only stopped our calls from being marked spam, they helped establish trust with borrowers more quickly. With branded calling, our answer rates increased by 60%."
Source: REGAL | Customers
"Regal.io has helped improve our quote rate by 20% with their spam remediation and branding services."
Source: REGAL | Customers
"Regal.io has helped us improve our overall lead contact rates by 23% with their spam remediation and call branding services."
Source: REGAL | Customers
"Regal.io has helped us improve our patient engagement rates by 100% and improve our patient engagement strategy through personalized calling."
Source: REGAL | Customers
"Regal.io has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%."
"Prior to Regal, HealthBird had an average of 3.5 sales per agent per day. This more than doubled to 9 sales per agent per day after using Regal."
"3 Day Assignment Rate (the percentage of leads who ended up speaking with a sales agent within 3 days of lead creation) increased from 47% to 52% (11% lift)"
"Engaged Call Rate (calls with 60 seconds or longer of talk time) increased from 5% to 6.8% (36% lift)"
"7 Day Bind Rate (the percentage of leads who bound, i.e. were sold an insurance policy, within 7 days of lead creation) increased from8.4% to 9.1% (8% lift)"
"Regal has played a pivotal role in helping Club Z! serve their customers and partners better."
"Club Z instantly saw a 2x lift in outbound answer rates from 20% to 40% and a 33% lift in conversion rates after using Regal.io as an outbound calling and texting platform."
Testimonials
"Regal has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%. As a result, we have been able to engage with more qualified prospects, verify their info for successful conversions, and drive additional revenue."
Robby Romance, Director, Strategic Partnerships at HealthBird
"Regal allows us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."
Michael-Rose Sandow, Director of Sales Operations at Kin Insurance
"Regal.io instantly doubled our answer rates and improved productivity of our sales team. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."
William Lucas, Senior Manager at Club Z!
"We've seen answer rates go up and success with Regal Voice that delivers strong returns we can truly measure."
Kevin Hueng, VP Performance Marketing at SoFi
Source: REGAL | Customers
"Regal has helped our teams massively increase revenue from customers via [branded, personalized call](https://www.regal.io/branded-caller-id-and-spam-remediation) and text message outreach - all features that our existing customer service contact center didn't have."
Oisin Hanrahan, CEO at Angi
Source: REGAL | Customers
"After launching Branded Caller ID on cell phones for our lead outreach calls, we reached more customers and improved the experience for everyone we called. Most importantly, we saw a 20% lift in conversion at a 20x ROI within a week. We've been looking for a solution like Regal for years"
Sarah Haselkorn, VP Sales & Support at MakeSpace
Source: REGAL | Customers
"Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion."
Manuj Goyal, Product Manager at The Farmer's Dog
Source: REGAL | Customers
"Regal.io instantly made our enrollment team 4x more productive. Now that we have improved our speed to lead, we use Regal.io's journey builder and reporting to personalize, measure and optimize the experience for each customer."
Scott Chesrown, Co-Founder & COO at Perry Health
Source: REGAL | Customers
"With Regal.io's journey builder and intelligent routing capabilities, we are able to streamline our outbound sales process. We are able to assign a prospective student to our coaching team to create a more consistent and impactful experience for our community."
Jacques Rojahn, Head of Sales at Career Karma
Source: REGAL | Customers
"Regal.io not only stopped our calls from being marked spam, they helped establish trust with borrowers more quickly. With branded calling, our answer rates increased by 60%."
Luke Hardiman, Technical Sales at Embrace Home Loans
Source: REGAL | Customers
"Regal.io instantly stopped our calls from being dropped and losing out on millions of dollars in revenue. The journeys have allowed my team to prioritize the next best call for them to engage with patients."
Jon Bolz, VP of Patient Engagement at Assure Health
Source: REGAL | Customers
"Regal.io has helped improve our quote rate by 20% with their spam remediation and branding services. While 20% may not seem like a huge number at first, when you're making 5,000+ outbound calls a day, its massive! If you're doing outbound calling in 2023, working with Regal is one of the easiest decisions you can make. The incremental revenue, the ROI, and the guidance of the Regal team more than justify the cost."
Andrew Filar, Managing Partner/CEO at Marilyn Todd Insurance
Source: REGAL | Customers
"Regal's call branding solution allowed us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."
Michael Rose-Sandow, Director of Sales Operations at Kin Insurance
Source: REGAL | Customers
"Regal.io has helped us improve our overall lead contact rates by 23% with their spam remediation and call branding services. This has enabled our agents to reach more customers, have more meaningful conversation and drive significant incremental revenue. I would recommend Regal.io to anyone that runs an outbound sales team."
Jonathan Gaudio, Agency Owner at Gaudio Insurance Group
Source: REGAL | Customers
"Regal.io has helped us improve our patient engagement rates by 100% and improve our patient engagement strategy through personalized calling."
Takeeyah Sessoms, Client Service Manager at Spark Health
Source: REGAL | Customers
"Regal.io has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%. As a result, we have been able to engage with more qualified prospects, verify their info for successful conversions, and drive additional revenue."
Robby Romance, Director, Strategic Partnerships at Healthbird
Source: Healthbird saw a 250% lift in sales per agent per day
"We've seen answer rates go up and success with Regal that delivers strong returns we can truly measure."
Kevin Heung, VP Performance Marketing at SoFi
Source: Healthbird saw a 250% lift in sales per agent per day
"Regal allowed us to invest in a personalized conversational experience for our members, and to A/B test how to best support homeowners at key moments."
Leila Kutler, Senior Director, Strategy & Growth at Angi
Source: Healthbird saw a 250% lift in sales per agent per day
"After launching Regal with Branded Caller ID on cell phones for our lead outreach calls, we saw a 20% lift in conversion at a 20x ROI within a week. We've been looking for a solution like this for years!"
Sarah Haselkorn, VP Sales & Support at MakeSpace
Source: Healthbird saw a 250% lift in sales per agent per day
Customer Stories
HealthBird
Problem: Needed to improve sales performance and engagement with prospects.
Value Add: Regal helped improve sales per agent per day, answer rates, and conversion rates.
Outcome: HealthBird improved sales per agent per day by 250%, improved answer rates by 100%, and increased conversion rates by 40%. They were able to engage with more qualified prospects, verify their info for successful conversions, and drive additional revenue.
Kin Insurance
Problem: Needed to improve lead conversion and customer engagement.
Value Add: Regal allowed them to connect with more leads and have more meaningful conversations.
Outcome: Kin Insurance was able to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers.
Club Z!
Problem: Needed to improve answer rates and sales team productivity.
Value Add: Regal instantly doubled answer rates and improved sales team productivity.
Outcome: Club Z! doubled their answer rates, improved productivity of their sales team, and consolidated what they used to do in three separate systems all into one place while personalizing their outreach to prospects.
SoFi
Problem: Needed to connect with more prospects over the phone
Value Add: Regal helped increase answer rates and deliver measurable returns
Outcome: Saw answer rates go up and achieved success with Regal Voice that delivers strong returns they can truly measure
Source: REGAL | Customers
Angi
Problem: Needed to update their telephony platform to keep up with growth
Value Add: Regal provided branded, personalized call and text message outreach features that their existing customer service contact center didn't have
Outcome: Massively increased revenue from customers via branded, personalized call and text message outreach
Source: REGAL | Customers
MakeSpace
Problem: Needed to increase their answer rate for lead outreach calls
Value Add: Regal provided Branded Caller ID on cell phones for lead outreach calls
Outcome: Reached more customers, improved the experience for everyone they called, saw a 20% lift in conversion at a 20x ROI within a week
Source: REGAL | Customers
The Farmer's Dog
Problem: Needed a cost-efficient remarketing channel
Value Add: Regal made starting a phone sales program to call unconverted leads and existing customers straightforward
Outcome: Saw a 58% lift in conversion
Source: REGAL | Customers
Perry Health
Problem: Needed to streamline new patient onboarding
Value Add: Regal.io provided journey builder and reporting to personalize, measure and optimize the experience for each customer
Outcome: Instantly made their enrollment team 4x more productive and improved their speed to lead
Source: REGAL | Customers
Career Karma
Problem: Needed to deliver a better customer experience
Value Add: Regal.io's journey builder and intelligent routing capabilities helped streamline their outbound sales process
Outcome: Able to assign prospective students to their coaching team to create a more consistent and impactful experience for their community
Source: REGAL | Customers
Embrace Home Loans
Problem: Needed to increase answer rates, call duration, and call-backs
Value Add: Regal.io stopped their calls from being marked as spam and helped establish trust with borrowers more quickly through branded calling
Outcome: Answer rates increased by 60%
Source: REGAL | Customers
Assure Health
Problem: Needed to improve patient engagement and quality of care
Value Add: Regal.io stopped their calls from being dropped and provided journeys to prioritize the next best call for patient engagement
Outcome: Prevented loss of millions of dollars in revenue and improved team's ability to engage with patients
Source: REGAL | Customers
Marilyn Todd Insurance
Problem: Needed to increase quote rates, answer rates, call duration and call-backs
Value Add: Regal.io provided spam remediation and branding services
Outcome: Improved quote rate by 20%, leading to massive incremental revenue when making 5,000+ outbound calls a day
Source: REGAL | Customers
Gaudio Insurance Group
Problem: Needed to increase answer rates, contact rates, and average talk time
Value Add: Regal.io provided spam remediation and call branding services
Outcome: Improved overall lead contact rates by 23%, enabling agents to reach more customers, have more meaningful conversations and drive significant incremental revenue
Source: REGAL | Customers
Spark Health
Problem: Needed to increase patient engagement rates
Value Add: Regal.io helped improve their patient engagement strategy through personalized calling
Outcome: Improved patient engagement rates by 100%
Source: REGAL | Customers
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