Tool Details

RocketPhone icon

RocketPhone

Overview

RocketPhone is a leading provider of an all-in-one voice platform that integrates seamlessly with Salesforce CRM, offering smart automation to enhance business communications. Their solutions are designed to improve team performance, streamline workflows, and provide actionable insights through real-time AI automation, making it easier for businesses to manage customer interactions and optimize their CRM investments.

Industry: Telecommunications

Ideal Customer Profiles: RocketPhone's ideal customers are businesses that use Salesforce CRM and are looking to enhance their communication systems with smart telephony solutions. This includes sales teams, customer service teams, and managers in industries such as financial services, retail, technology, utilities, and professional services.

Website: rocketphone.ai

LinkedIn: http://linkedin.com/company/rocketphone

Twitter: http://twitter.com/rocketphone

Products

RocketPhone Voice Platform

RocketPhone's voice platform integrates with Salesforce CRM, providing real-time AI automation and smart telephony solutions that streamline business communications and enhance team performance.

Features

Unified Communication

Description: RocketPhone allows integration with various communication platforms like Zoom, Meets, Teams, and WhatsApp, enabling seamless communication across different channels.
Benefit: Users can manage all their communications from a single platform, improving efficiency and collaboration.

Real-Time AI Monitoring

Description: The platform uses AI to monitor conversations in real-time, detecting key moments that can be used to guide agents and improve coaching.
Benefit: Enhances agent performance and ensures compliance by providing actionable insights during calls.

CRM Integration

Description: RocketPhone integrates with Salesforce CRM to automate tasks such as updating records and creating tickets, reducing manual workload.
Benefit: Increases productivity by automating administrative tasks, allowing teams to focus on customer interactions.

AI Bookmarking

Description: This feature automatically bookmarks important moments in calls, triggering workflow automations to streamline processes.
Benefit: Improves operational efficiency by automating repetitive tasks and providing real-time assistance.

Call Assist

Description: Provides real-time prompts and suggestions during calls to help agents handle difficult topics effectively.
Benefit: Improves call success rates and customer satisfaction by providing agents with the information they need during calls.

RocketCell

RocketCell is the world's first business mobile network that integrates with Salesforce, offering automatic call logging, transcription, and AI analysis for mobile calls.

Features

Automatic Salesforce Updates

Description: RocketCell automatically logs all mobile calls to Salesforce, eliminating the need for manual data entry.
Benefit: Saves time and ensures accurate record-keeping by automating call logging.

Call Recording and Transcription

Description: The service records and transcribes mobile calls, storing them in Salesforce for easy access and review.
Benefit: Facilitates coaching and deal handover by providing detailed call records and transcripts.

Voice AI Analysis

Description: RocketCell uses AI to analyze calls, providing automatic bookmarks, summaries, and coaching tips.
Benefit: Enhances call quality and agent performance by offering insights and guidance based on call analysis.

Comprehensive Voice Platform

Description: Combines RocketCell with other RocketPhone solutions to monitor all calls across the organization, including mobile, softphone, and video calls.
Benefit: Provides a unified view of all communication activities, improving oversight and coordination.

Field Sales Support

Description: Enables field sales teams to capture important conversation moments, regardless of location.
Benefit: Ensures that valuable insights are not lost, enhancing sales effectiveness and customer engagement.

Salesforce Integration

RocketPhone offers deep integration with Salesforce, supporting more features than any other phone system, including Sales Cloud and Service Cloud.

Features

Automated CRM Tasks

Description: Automates CRM tasks such as logging calls, scheduling follow-ups, and creating records, reducing manual effort.
Benefit: Increases efficiency by automating routine tasks, allowing teams to focus on strategic activities.

Flexible Access

Description: Offers both integrated and standalone access to RocketPhone features, catering to CRM and non-CRM users alike.
Benefit: Provides flexibility in how teams access and use the phone system, accommodating different user needs.

Slack Integration

Description: Integrates with Slack to facilitate quick connections and information sharing during calls.
Benefit: Enhances team collaboration and speeds up issue resolution by connecting the right people and information.

Experience Cloud Integration

Description: Enables voice interactions with customers and partners through Salesforce Experience Cloud.
Benefit: Improves customer engagement and service by integrating voice capabilities into the Experience Cloud.

Performance Tracking

Description: Uses AI bookmarking and speech analytics to track and analyze rep performance during calls.
Benefit: Provides insights into team performance, helping managers identify areas for improvement and coaching.

AI Automation

RocketPhone's AI automation features streamline workflows and enhance communication by providing real-time assistance and insights.

Features

Action Automation

Description: Automates workflows based on AI-detected call moments, reducing manual tasks and increasing efficiency.
Benefit: Frees up time for teams to focus on customer interactions, improving productivity and CRM ROI.

AI Bookmarking

Description: Automatically detects and bookmarks important call moments, triggering relevant workflow automations.
Benefit: Enhances call handling and follow-up processes by automating key actions based on call content.

Real-Time Call Assistance

Description: Provides real-time prompts and suggestions during calls to help agents navigate difficult topics.
Benefit: Improves call outcomes and customer satisfaction by equipping agents with timely information.

Real-Time Agent Assistance

Description: Monitors calls in real-time to identify compliance risks, opportunities, and issues, providing immediate feedback to agents.
Benefit: Enhances compliance and opportunity management by providing real-time insights during calls.

AI-Generated Summaries and Coaching

Description: Generates call summaries and coaching tips using AI, helping reps improve their performance over time.
Benefit: Supports continuous improvement in rep performance by providing actionable feedback and insights.

Compliance and Monitoring

RocketPhone ensures compliance with industry regulations and provides comprehensive monitoring of all communication channels.

Features

Regulatory Compliance

Description: Ensures that all communications comply with regulations such as GDPR, MIFIDII, PCI, and FCA.
Benefit: Reduces the risk of non-compliance and associated penalties by ensuring adherence to regulatory standards.

Call Queue Management

Description: Provides a centralized view and management of all inbound calls and agent activities.
Benefit: Improves call handling efficiency and agent productivity by streamlining call management.

Conversation Monitoring

Description: Automatically detects and bookmarks key moments in conversations for enhanced reporting and coaching.
Benefit: Enhances reporting accuracy and coaching effectiveness by capturing critical conversation data.

Comprehensive Call Logging

Description: Logs every call with detailed information including recordings, transcriptions, and sentiment analysis.
Benefit: Provides a complete record of all communications, supporting compliance and performance analysis.

International Calling

Description: Offers international calling capabilities with local numbers available worldwide.
Benefit: Expands communication reach and supports global business operations with local presence.

Quantitative Benefits

"Stop wasting your rep's time. Add 100% to their performance."

"Over $4m already raised!"

"Double your First Contact Resolution Rate"

"less than 30% of an agents day is spent actually selling!"

"RocketPhone pays for itself 10x Over"

Testimonials

"You're not replacing like for like on telephony. What you're buying is the opportunity to extend your business processes. You're buying yourself access to data that you don't currently have"

Sam Wilson, CTO

Source: RocketPhone - #1 Phone System For Salesforce

"What you're buying is the opportunity to extend your business processes. You're buying yourself access to data that you don't currently have"

Sam Wilson, Digital Solutions & Technology Director at Bruntwood

Source: How RocketPhone Compares

"In the past we were having to go through...lengthy call recordings to ensure that a sale was compliant"

Stephen Henry, COO at SwitchMyBusiness

Source: How RocketPhone Compares

"With our sales teams located around the world and scaling at a rapid rate, we needed a solution that would allow us to track the performance of every agent and integrate seamlessly with Salesforce. I knew from the very first demo of RocketPhone that this was the perfect solution"

Richard Barlow, CEO at Wejo

Source: RocketPhone - Salesforce Phone Integration

"You're not just replacing like for like on telephony. What you're buying is the opportunity to extend your business processes"

Sam Wilson, Digital Solutions & Technology Director at Bruntwood

Source: Best Salesforce Phone System for Sales | RocketPhone for Sales Teams

Customer Stories

Bruntwood

Problem: Lack of access to valuable business data

Value Add: RocketPhone provided the opportunity to extend business processes and access previously unavailable data.

Outcome: Improved business insights and decision-making capabilities through access to new data.

Source: How RocketPhone Compares

SwitchMyBusiness

Problem: Time-consuming process of reviewing lengthy call recordings for compliance

Value Add: RocketPhone's AI-powered features likely reduced the need for manual review of call recordings.

Outcome: Streamlined compliance checking process, saving time and improving efficiency.

Source: How RocketPhone Compares

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