RoundView
Overview
RoundView is a conversational marketing and support platform that helps businesses enhance customer engagement, automate support, and increase conversion rates through personalized interactions and intelligent chat triggers. The platform offers a range of features including chatbots, interactive videos, and integration with various business tools, making it a comprehensive solution for improving customer experience across marketing, sales, and support functions.
Industry: Conversational AI
Ideal Customer Profiles: RoundView's ideal customers are small to medium-sized e-commerce businesses looking to enhance their customer support and marketing efforts. These businesses typically seek to improve conversion rates, automate customer interactions, and provide a seamless customer experience across multiple channels.
Website: roundview.ai
LinkedIn: http://linkedin.com/company/roundview-io
Products
Conversational Marketing Platform
RoundView's platform uses intelligent chat triggers and personalized conversations to engage customers effectively, leading to increased conversion rates and improved customer experience.
Features
Intelligent Chat Triggers
Description: The platform uses intelligent chat triggers to engage customers at the right moment, such as when they show exit intent or are on product pages. This helps in reducing drop-offs and assisting purchases.
Benefit: Increases conversion rates by engaging customers effectively and reducing cart abandonment.
Interactive Videos
Description: RoundView offers interactive videos that provide a next-gen shopping experience, increasing user understanding of products or services and improving time spent on the website.
Benefit: Enhances customer engagement and understanding, leading to higher conversion rates.
Automated Customer Support
Description: The platform automates customer support for common queries like order status and returns management, allowing customers to self-serve without agent intervention.
Benefit: Reduces customer support costs and improves efficiency by automating routine inquiries.
Centralized Ticket Management
Description: RoundView provides an all-in-one inbox for managing customer tickets, allowing support teams to access and resolve issues efficiently from a single platform.
Benefit: Improves support team productivity and response times by centralizing ticket management.
Seamless Integrations
Description: The platform integrates with various e-commerce platforms, social media, email, and CRM systems, allowing businesses to manage customer interactions across multiple channels seamlessly.
Benefit: Enhances operational efficiency by providing a unified platform for managing customer interactions.
Customer Support Automation
RoundView automates up to 50% of customer support queries, allowing businesses to focus on more complex issues and improve overall support efficiency.
Features
Self-Service Automation
Description: Automates responses to common customer queries, enabling customers to find answers without needing to contact support agents.
Benefit: Reduces workload on support teams and improves customer satisfaction by providing quick resolutions.
Unified Ticketing System
Description: Provides a centralized system for managing all customer support tickets, ensuring that no query is overlooked and responses are timely.
Benefit: Improves response times and support team efficiency by consolidating ticket management.
Sales-Driven Support
Description: Encourages support teams to have meaningful conversations with customers, aiming to increase average order value and drive new sales.
Benefit: Transforms customer support into a revenue-generating function by focusing on upselling and cross-selling opportunities.
Free Plan Availability
Description: Offers a free plan that includes basic support automation features, allowing businesses to try the platform without financial commitment.
Benefit: Provides a risk-free entry point for businesses to explore the benefits of support automation.
Integration with Business Tools
Description: Seamlessly integrates with existing business tools and platforms, ensuring that customer support processes are streamlined and efficient.
Benefit: Enhances the effectiveness of customer support operations by leveraging existing tools and data.
Interactive Video Engagement
RoundView's interactive video features provide a modern shopping experience that increases customer engagement and understanding of products.
Features
Interactive Shopping Videos
Description: Offers interactive videos that allow customers to engage with product content in a dynamic way, enhancing their understanding and interest.
Benefit: Increases customer engagement and time spent on the website, leading to higher conversion rates.
Video Quizzes
Description: Incorporates quizzes into videos to create a gamified experience, making learning about products fun and engaging for customers.
Benefit: Boosts customer interaction and retention by making the shopping experience more enjoyable.
Video Story Sharing
Description: Allows businesses to share video stories and feeds on their website, providing rich content without the need for coding.
Benefit: Enhances content marketing efforts by providing engaging video content that can be easily shared and embedded.
Seamless Video Integration
Description: Integrates video content with existing business tools and platforms, ensuring a cohesive customer experience across channels.
Benefit: Streamlines content management and enhances the overall customer journey by integrating video content seamlessly.
Sales-Enhancing Videos
Description: Uses video content to drive sales by providing detailed product information and encouraging purchases.
Benefit: Increases average order value and conversion rates by effectively communicating product benefits through video.
E-commerce Platform Integrations
RoundView integrates with leading e-commerce platforms, enabling businesses to provide a seamless and automated customer support experience.
Features
One-Click Shopify Integration
Description: Allows businesses to integrate RoundView with their Shopify store with a single click, simplifying the setup process.
Benefit: Reduces the time and effort required to implement customer support solutions on Shopify.
Magento Ecosystem Integration
Description: Provides seamless integration with Magento, allowing businesses to leverage RoundView's features within their existing Magento setup.
Benefit: Enhances the functionality of Magento stores by integrating advanced customer support features.
BigCommerce Integration
Description: Facilitates easy integration with BigCommerce, enabling businesses to manage customer interactions effectively.
Benefit: Improves customer support capabilities for BigCommerce users by providing a unified platform for interaction management.
WooCommerce Customization
Description: Enables effortless installation and customization of RoundView on WooCommerce sites, ensuring a tailored customer support experience.
Benefit: Allows WooCommerce users to enhance their customer support operations with minimal setup effort.
Wix E-commerce Integration
Description: Connects RoundView with Wix e-commerce platforms, providing a comprehensive support solution for Wix users.
Benefit: Empowers Wix e-commerce businesses to deliver superior customer support through integrated solutions.
Omnichannel Customer Support
RoundView offers an omnichannel support solution that centralizes customer interactions across various platforms, improving efficiency and customer satisfaction.
Features
Social Media Management
Description: Allows businesses to manage customer interactions on social media platforms like Facebook, Instagram, and Snapchat from a single interface.
Benefit: Streamlines social media management and ensures consistent customer support across channels.
Email and SMS Management
Description: Enables businesses to handle email and SMS communications through RoundView, providing a unified messaging platform.
Benefit: Improves communication efficiency by consolidating email and SMS management into one platform.
Marketplace Order Management
Description: Facilitates the management of orders from marketplaces like Amazon and Walmart, integrating them into the RoundView system.
Benefit: Enhances order management efficiency by centralizing marketplace interactions.
CRM Integration
Description: Integrates with CRM systems like HubSpot and Zoho, allowing businesses to sync customer data and conversations seamlessly.
Benefit: Improves customer relationship management by providing a comprehensive view of customer interactions.
Workflow Automation
Description: Automates workflows and data integration, ensuring that customer service processes are efficient and effective.
Benefit: Increases operational efficiency by automating routine tasks and data management.
Quantitative Benefits
"400% Increase in time on site"
"2x Increase in conversion rates"
"68% Customer support savings"
"68% Faster Response & 15% More Conversions For uBoxes"
Source: Case Studies Archive | RoundView
"How RoundView order tracking tool saved 3x customer support costs for a leading packing and moving company"
Source: Case Studies Archive | RoundView
"How A Hats Manufacturing Company Converted 264% Of New Clients in the First Quarter"
Source: Case Studies Archive | RoundView
"How this SaaS-based access management company leveraged RoundView to see a 200% increase in account engagement"
Source: Case Studies Archive | RoundView
"This workforce management service provider closes 34% more deals with RoundView account-based marketing"
Source: Case Studies Archive | RoundView
"This ebook will help increase small business e-commerce conversion rates by 10-50% quickly."
Customer Stories
Boxes.com
Problem: Needed to improve customer support and increase conversions
Value Add: RoundView provided proactive chat triggers and automated support
Outcome: Boxes.com chose RoundView over Gorgias for their customer support needs
Source: Case Studies Archive | RoundView
uBoxes
Problem: Slow response times and low conversion rates
Value Add: RoundView improved response time and increased conversions
Outcome: 68% faster response time and 15% more conversions
Source: Case Studies Archive | RoundView
Cobe Snacks
Problem: Needed better chat trigger functionality
Value Add: RoundView offered superior chat triggers compared to Zendesk
Outcome: Cobe Snacks migrated from Zendesk to RoundView for chat triggers
Source: Case Studies Archive | RoundView
A leading packing and moving company
Problem: High customer support costs
Value Add: RoundView provided an order tracking tool
Outcome: Saved 3x customer support costs
Source: Case Studies Archive | RoundView
A hats manufacturing company
Problem: Needed to increase client conversion
Value Add: RoundView provided tools to improve client acquisition
Outcome: Converted 264% of new clients in the first quarter
Source: Case Studies Archive | RoundView
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