Tool Details

Smoc.AI icon

Smoc.AI

Overview

SMOC.AI is a company that specializes in providing AI-driven solutions to enhance sales and customer engagement across various industries, including power and utilities, airline and travel, and telemarketing. Their platform leverages AI to create personalized, automated interactions that help businesses capture leads, increase conversions, and improve customer loyalty.

Industry: AI Solutions

Ideal Customer Profiles: The ideal customers for SMOC.AI's products and services are medium to large enterprises in industries such as power and utilities, airlines and travel, and telemarketing, looking to enhance their sales processes and customer engagement through AI-driven solutions.

Website: smoc.ai

LinkedIn: http://linkedin.com/company/smocai

Twitter: http://twitter.com/smoc_ai

Products

AI Sales Agent

The AI Sales Agent operates 24/7, providing proactive engagement with potential customers through personalized interactions, which helps in capturing leads and increasing sales conversions.

Features

24/7 Availability

Description: The AI Sales Agent is available around the clock, ensuring that potential customers can be engaged at any time, increasing the chances of capturing leads and converting them into sales.
Benefit: Ensures continuous engagement with potential customers, leading to higher sales conversions.

AI-Generated Dialogues

Description: Utilizes AI to create flow dialogues and decision trees that are personalized for each customer interaction, enhancing the engagement experience.
Benefit: Increases customer satisfaction and engagement by providing personalized interactions.

Outcome-Based Pricing

Description: The service is priced based on the outcomes achieved, such as business impact or specific activities, making it a cost-effective solution for businesses.
Benefit: Aligns costs with business success, ensuring value for money.

Interactive Chat Format

Description: Engages potential customers through an interactive chat format that presents value propositions and guides them through the sales process.
Benefit: Improves lead conversion rates by providing an engaging and informative experience.

Gamification and Rewards

Description: Incorporates gamification elements and rewards to increase customer engagement and motivation.
Benefit: Enhances customer loyalty and interaction rates through engaging experiences.

Conversational Flows

SMOC.AI's Conversational Flows are designed to automate and personalize customer interactions, leading to higher engagement and conversion rates.

Features

Predefined Chat Flows

Description: Offers a set of predefined chat flows that are automatically personalized for each customer, streamlining the engagement process.
Benefit: Saves time and resources by automating customer interactions while maintaining personalization.

AI-Powered Chatbot

Description: An AI-driven chatbot that enhances customer experience by providing personalized interactions and collecting valuable data.
Benefit: Improves customer satisfaction and provides insights for better decision-making.

Multi-Channel Distribution

Description: Allows businesses to distribute conversational flows across various digital channels, including SMS, ads, newsletters, websites, and apps.
Benefit: Increases reach and engagement by meeting customers where they are.

Real-Time Reporting

Description: Provides real-time reporting on the performance of conversational flows, allowing for continuous optimization.
Benefit: Enables data-driven decisions to improve engagement strategies.

Engagement Elements

Description: Incorporates elements like emojis and GIFs to make interactions more engaging and enjoyable for customers.
Benefit: Enhances the customer experience by making interactions more fun and relatable.

AI Personalization

SMOC.AI's AI Personalization feature allows businesses to tailor customer interactions in real-time, enhancing engagement and conversion rates.

Features

Real-Time Personalization

Description: Enables businesses to personalize customer interactions in real-time based on customer data and preferences.
Benefit: Increases customer satisfaction and conversion rates by providing relevant and timely interactions.

Customer Preference Prediction

Description: Predicts customer preferences and motivations, allowing businesses to tailor their offerings accordingly.
Benefit: Improves targeting and engagement by aligning with customer expectations.

Data Integration

Description: Integrates data collected from customer interactions with existing CRM and data systems, providing a comprehensive view of customer behavior.
Benefit: Enhances decision-making and strategy development by providing a holistic view of customer data.

Dynamic AI Settings

Description: Offers multiple AI settings that can be adjusted to personalize interactions, with continuous updates and new features.
Benefit: Ensures that personalization remains relevant and effective as customer needs evolve.

Actionable Data Utilization

Description: Utilizes actionable data to enhance customer interactions and improve business outcomes.
Benefit: Drives better business results by leveraging data-driven insights.

Data Collection and Analysis

SMOC.AI provides tools for collecting and analyzing high-quality first-party data, enabling businesses to make informed decisions and improve customer engagement.

Features

First-Party Data Collection

Description: Collects high-quality first-party data from customer interactions, which can be used for segmentation, targeting, and content messaging.
Benefit: Provides valuable insights for personalized marketing and engagement strategies.

Data Segmentation

Description: Enables businesses to segment customer data for more targeted marketing and engagement efforts.
Benefit: Improves marketing effectiveness by allowing for more precise targeting.

Real-Time Data Integration

Description: Integrates collected data and predictions into existing CRM or data systems in real-time, providing up-to-date insights.
Benefit: Enhances decision-making by providing timely and relevant data.

Flow Performance Analysis

Description: Analyzes the performance of conversational flows to identify top performers and areas for improvement.
Benefit: Optimizes engagement strategies by focusing on the most effective flows.

Real-Time Reporting

Description: Provides real-time reporting on data collection and analysis, allowing for continuous optimization of strategies.
Benefit: Enables agile decision-making and strategy adjustments based on current data.

Rewards and Gamification

SMOC.AI's Rewards and Gamification platform enhances customer engagement by incorporating interactive elements and incentives into customer interactions.

Features

Gamification

Description: Incorporates gamification elements into customer interactions to make them more engaging and enjoyable.
Benefit: Increases customer engagement and loyalty by making interactions fun and rewarding.

Rewards System

Description: Offers a rewards system that incentivizes customer interactions and engagement.
Benefit: Motivates customers to engage more frequently and deeply with the brand.

Interactive Quizzes

Description: Uses quizzes with rewards to engage customers and educate them about the brand's offerings.
Benefit: Enhances brand awareness and customer knowledge through interactive learning.

Referral Programs

Description: Encourages customers to refer friends and family through structured referral programs, enhancing brand reach.
Benefit: Expands customer base through word-of-mouth marketing and referrals.

Customizable Engagement

Description: Allows businesses to customize engagement strategies and automate interactions for efficiency.
Benefit: Provides flexibility and efficiency in managing customer engagement efforts.

Quantitative Benefits

"3-4xhigher engagement"

"80%wants personalization"

"Homely got 2-3 X increase in session-to-lead!"

"Norwegian's VISA Conversion Up 65%!"

"64.1% completed onboarding email campaign!"

"2x warm new leads"

"80% wants a personalized experience"

"Norwegian's VISA Card Conversion increased with 65%"

"65% increase in conversions"

Source: Customers

"2-3x increase in sales"

Source: Customers

"91%+ completions rate"

Source: Customers

"Norwegian reached 92% interaction rate"

Source: Customers

"Bohus rewards competition get a 96% interaction rate"

Source: Customers

"Agria experienced that 63% completed the conversation"

Source: Customers

"60%+Avarage interaction rate"

"80%+Completion rate"

"90%+Conversions rate"

"increased conversions up to 3-10x compared to traditional chatbots"

"1,000,000 Of our customers customer has interacted with our technology."

Source: About

"$2,000,000 Raised so far from national and international investors."

Source: About

"2x sales in engagement"

"Get up to 50% call conversion."

"Homely got 2-3 X increase in leads!"

Testimonials

"SMOC has given us a modern tool for entering into dialogue with our customers! Live in less than 1 week!"

Petter Kildal Forseth, CEO at Homely

Source: SMOC.AI - 247 Sales Agent

"SMOC has showed a new and better way to run online campaigns. We saw that there were many opportunities and and a huge potential, in combination with our strategy"

Henrik Haug, Chief of Digital Development

Source: SMOC.AI - 247 Sales Agent

"Norwegian uses SMOC to increase awareness and engagement for our loyalty program, Norwegian Reward."

May Haukedahl, VP Loyalty & Partnerships at Norwegian

Source: SMOC.AI - 247 Sales Agent

"SMOC.AI has showed a new and better way to run online campaigns. We saw that there were many opportunities and and a huge potensial, in combination with our strategy"

Henrik Haug, Chief of Digital Development at Norwegian

Source: Customers

"SMOC has showed a new and better way to run online campaigns."

Henrik Haug, Chief of Digital Development at Unknown

Source: Flows Product Overview

Customer Stories

Homely

Problem: Needed to increase session-to-lead conversion rate

Value Add: SMOC.AI provided a tool to enter into dialogue with customers

Outcome: Achieved a 2-3X increase in session-to-lead conversion

Source: SMOC.AI - 247 Sales Agent

Norwegian

Problem: Wanted to increase awareness and engagement for their loyalty program

Value Add: SMOC.AI provided a new way to run online campaigns for Norwegian Reward

Outcome: Increased VISA conversion by 65%

Source: SMOC.AI - 247 Sales Agent

Family Sports Club

Problem: Needed to improve onboarding email campaign completion rate

Value Add: SMOC.AI provided interactive and personalized conversations

Outcome: Achieved a 64.1% completion rate for onboarding email campaign

Source: SMOC.AI - 247 Sales Agent

True Energy

Problem: Needed to qualify users for their smart charging app.

Value Add: SMOC.AI was used to qualify users for True Energy's smart charging app.

Outcome: True Energy gained a modern tool for entering into dialogue with their customers, which was live in less than 1 week.

Source: SMOC for the Power Industry

Bohus

Problem: Bohus wanted to run a rewards competition with high interaction rates.

Value Add: SMOC.AI provided a platform for running the rewards competition.

Outcome: Bohus' rewards competition achieved a 96% interaction rate using SMOC.AI.

Source: Customers

NAF

Problem: NAF needed to educate their members about their service now including electric cars.

Value Add: SMOC.AI provided a platform for NAF to communicate this information to their members.

Outcome: NAF successfully educated their members about their service expansion to include electric cars.

Source: Customers

Agria

Problem: Agria needed to increase completion rates in their customer interactions.

Value Add: SMOC.AI provided a platform for customer interactions.

Outcome: Agria experienced a 63% completion rate in their conversations using SMOC.AI.

Source: Customers

Bertel O. Steen

Problem: Bertel O. Steen wanted to educate customers about their company while running a Christmas competition.

Value Add: SMOC.AI provided a platform to combine customer education with a promotional competition.

Outcome: Bertel O. Steen successfully educated their customers about their company while running a Christmas competition.

Source: Customers

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