Vonage
Overview
Vonage is a global leader in cloud communications, providing businesses with a comprehensive suite of communication solutions including APIs, unified communications, contact centers, and conversational commerce. As a subsidiary of Ericsson, Vonage leverages advanced technologies to help businesses accelerate their digital transformation and enhance customer engagement through innovative and reliable communication tools.
Industry: Cloud Communications
Ideal Customer Profiles: Vonage's ideal customers are businesses of all sizes looking to enhance their communication capabilities. This includes enterprises seeking to integrate advanced communication APIs, companies needing robust contact center solutions, businesses aiming to unify their communication channels, and those looking to leverage conversational commerce to boost sales and customer satisfaction.
Website: vonage.com
LinkedIn: http://linkedin.com/company/vonage
Twitter: http://x.com/vonagedev?lang=en
Products
Communications APIs
Vonage's Communications APIs offer a fully programmable platform that integrates video, voice, chat, messaging, AI, and verification into existing products and workflows, providing businesses with the flexibility to create customized communication solutions.
Features
Omnichannel Communication
Description: Allows businesses to reach and engage customers through various channels such as messaging, voice, and video, providing a seamless communication experience.
Benefit: Enhances customer engagement by allowing businesses to communicate through the customer's preferred channel.
Voice API
Description: Enables businesses to deliver high-quality voice experiences with low latency and rich features, leveraging Vonage's carrier-grade network.
Benefit: Improves customer satisfaction with reliable and high-quality voice communication.
Video API
Description: Facilitates global communication through customizable live video sessions, allowing businesses to connect with customers and teams worldwide.
Benefit: Enhances collaboration and customer interaction through video communication.
SMS API
Description: Allows businesses to send and receive text messages programmatically across the globe, ensuring wide reach and effective communication.
Benefit: Increases communication efficiency and reach with global SMS capabilities.
Verify API
Description: Provides a scalable solution for customer validation, ensuring secure and reliable verification processes.
Benefit: Enhances security and trust by ensuring accurate customer verification.
Unified Communications
Vonage's Unified Communications solutions unify global business communication channels, allowing businesses to work more efficiently and effectively by integrating voice, messaging, video, and more into a single platform.
Features
Desktop App
Description: Offers a comprehensive communication solution on the desktop, including phone calls, video conferencing, and team messaging, with integration capabilities.
Benefit: Streamlines communication and collaboration by providing all necessary tools in one place.
Mobile App
Description: Enables employees to use their work number on mobile devices for calls, messaging, and video conferencing, ensuring connectivity on the go.
Benefit: Increases flexibility and productivity by allowing communication from anywhere.
Video Conference
Description: Provides an intuitive video collaboration tool integrated into desktop, web, and mobile apps, supporting video, chat, screenshare, and more.
Benefit: Facilitates effective remote collaboration and communication.
Virtual Receptionist
Description: Offers customizable call routing technology to manage calls during holidays, lunchtimes, emergencies, and after-hours.
Benefit: Ensures efficient call management and improves customer service.
Never Miss a Call
Description: Provides mobility options to route calls to various devices, ensuring that calls are never missed.
Benefit: Enhances customer service by ensuring calls are answered promptly.
Contact Centers
Vonage's Contact Center solutions provide cloud-based software that integrates customer interactions with data to deliver exceptional customer experiences, enhancing productivity and satisfaction while controlling costs.
Features
Integrated CRM
Description: Blends customer interactions with data to provide a seamless and personalized customer experience through CRM integration.
Benefit: Improves customer satisfaction by providing personalized and efficient service.
Omnichannel Features
Description: Offers easy-to-manage features that support communication across multiple channels, ensuring a consistent customer experience.
Benefit: Enhances customer engagement by providing multiple communication options.
Cloud-Native Solution
Description: Provides a flexible, private, and reliable cloud-native contact center solution with on-demand scalability.
Benefit: Ensures reliable and scalable contact center operations.
Salesforce Integration
Description: Integrates seamlessly with Salesforce, including Service Cloud Voice, to enhance CRM capabilities.
Benefit: Boosts productivity and efficiency by integrating with existing CRM systems.
Future-Proof Features
Description: Continuously enhances features to adapt to market preferences, regulations, and laws, ensuring the contact center remains up-to-date.
Benefit: Ensures compliance and adaptability to changing market needs.
Conversational Commerce
Vonage's Conversational Commerce platform, powered by Jumper.ai, enables businesses to engage customers throughout their buying journey on preferred channels, turning conversations into sales and enhancing customer satisfaction.
Features
Omnichannel Engagement
Description: Engages customers across their preferred channels throughout their buying journey, building trust and enhancing the shopping experience.
Benefit: Increases sales and customer satisfaction by providing a seamless buying experience.
AI Chatbots
Description: Utilizes AI chatbots to capture leads, provide customer support, and offer consultations, enhancing customer interaction and support.
Benefit: Improves efficiency and customer service by automating interactions.
Assisted Shopping
Description: Offers automation and live chat consultation to assist customers in completing transactions within their favorite channels.
Benefit: Enhances the shopping experience and increases conversion rates.
Integrated Services
Description: Integrates messaging channels, payments, inventory, fulfillment, and marketing services to provide a comprehensive commerce solution.
Benefit: Streamlines operations and improves customer experience by integrating essential services.
Customer Insights
Description: Gathers insights about customer shopping behaviors to inform marketing strategies and improve sales and conversion flows.
Benefit: Enhances marketing effectiveness and sales strategies through data-driven insights.
Unified Communications as a Service (UCaaS)
Vonage's UCaaS solutions combine unified communications and contact center capabilities to provide a comprehensive communication platform that enhances collaboration and customer service.
Features
Vonage Fusion
Description: Combines UCaaS and CCaaS solutions to provide powerful features and integrations with popular CRMs and productivity tools.
Benefit: Enhances collaboration and productivity by integrating communication and CRM tools.
Remote Collaboration
Description: Supports communication and collaboration from virtually anywhere, anytime, enhancing flexibility and productivity.
Benefit: Increases productivity and flexibility by enabling remote work.
Scalable Features
Description: Offers flexible and scalable features that are easy to set up and adopt, supporting business growth and adaptability.
Benefit: Supports business growth and adaptability with scalable communication solutions.
CRM Integration
Description: Integrates VBC desktop and mobile apps with leading CRMs and business productivity apps, enhancing communication and collaboration.
Benefit: Boosts productivity and efficiency by integrating with existing business tools.
High Reliability
Description: Ensures high reliability with 99.999% uptime, keeping business communications running smoothly.
Benefit: Enhances business continuity and reliability with high uptime.
Quantitative Benefits
"99.999% uptime reliability*"
"25 billion minutes & messages terminated yearly"
"99.999% uptime reliability to keep your business running."
Testimonials
"Vonage Business Communications was the one solution that met all our needs. We have a convenient, single application integration with Microsoft Teams, as well as the ability to support our international locations."
Calvin Hung, Network & Tech Support Supervisor at Clearfreight
"The new buyer's journey is about making the most of every moment and every touchpoint. Customers need to feel seen, heard, and engaged on every channel and from any location."
Savinay Berry, EVP, Product & Engineering at Vonage
Customer Stories
Doxy.me
Problem: Needed to support a large number of doctor-to-patient video sessions during the COVID-19 pandemic.
Value Add: Vonage provided the communication infrastructure to support a massive increase in telehealth video sessions.
Outcome: Doxy.me was able to support over 600,000 doctor-to-patient video sessions with over 11 million video minutes in a single day.
Source: Business Phone, VoIP, Communication APIs, Contact Center | Vonage
HotelBeds
Problem: Faced challenges with call answer rates and high costs in their contact center operations.
Value Add: Vonage provided a cloud-based virtual contact center solution.
Outcome: HotelBeds experienced improved call answer rates and lower costs after transitioning to Vonage's cloud-based virtual contact center.
Source: Business Phone, VoIP, Communication APIs, Contact Center | Vonage
Ronlight
Problem: Needed to scale their customer experience for distributing Garmin products in Israel.
Value Add: Vonage provided AI-powered solutions to enhance customer interactions.
Outcome: Ronlight successfully scaled their customer experience using Vonage AI for distributing Garmin products in Israel.
Source: Business Phone, VoIP, Communication APIs, Contact Center | Vonage
Telstra
Problem: Telstra needed to accelerate digital transformation and enhance customer experiences.
Value Add: Vonage is partnering with Telstra to introduce Telstra's network APIs to the Vonage platform, allowing enterprises and developers to leverage network capabilities for creating innovative applications and enhancing customer experiences.
Outcome: The partnership aims to accelerate digital transformation with the power of network APIs, opening up new opportunities for Vonage in the Asia Pacific region and complementing Telstra's T25 ambition to grow and extend its API leadership position.
Source: Vonage and Telstra Partner to help Accelerate Digital Transformation with Network APIs
Clearfreight
Problem: Needed a solution that met all their communication needs
Value Add: Vonage Business Communications provided a convenient, single application integration with Microsoft Teams and the ability to support international locations
Outcome: Successfully implemented a comprehensive communication solution that integrated with their existing tools and supported their global operations
L'Oréal
Problem: Needed to offer a frictionless shopping experience at an all-day virtual beauty festival
Value Add: Vonage Conversational Commerce, powered by Jumper.ai, provided a platform for L'Oréal to engage with customers and facilitate purchases during a virtual event
Outcome: L'Oréal was able to offer a seamless shopping experience during their virtual beauty festival, likely increasing engagement and sales
Ben & Jerry's
Problem: Wanted to drive engagement for their new flavor release
Value Add: Vonage Conversational Commerce enabled Ben & Jerry's to run a Messenger marketing campaign
Outcome: The campaign successfully drove engagement for Ben & Jerry's new flavor release
Disney
Problem: Needed to drive box office sales
Value Add: Jumper.ai (part of Vonage Conversational Commerce) built a conversational purchase bot for Disney
Outcome: The conversational purchase bot helped drive box office sales for Disney
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