Yosh.AI
Overview
Yosh.AI is a leading provider of AI-driven solutions, specializing in conversational AI technologies for enterprise contact centers and employee efficiency. As a top Google Partner in EMEA, Yosh.AI offers a range of products that leverage generative AI to automate and enhance communication processes, providing businesses with tools to improve customer interactions, streamline operations, and reduce costs.
Industry: AI Technology
Ideal Customer Profiles: Yosh.AI's ideal customers are enterprises in the finance, retail, tourism, and insurance sectors looking to automate and enhance their customer service and internal communication processes using advanced AI technologies.
Website: yosh.ai
LinkedIn: http://linkedin.com/company/yosh-ai
Products
GenAI Omni Insights Platform
The platform is co-developed with Google and leverages Google's GenAI technologies like Vertex AI to provide comprehensive analytics of speech and text conversations across all languages and channels.
Features
Comprehensive Analytics
Description: Provides full analytics of speech and text conversations across all communication channels, helping businesses understand their current communication state and customer needs.
Benefit: Enables businesses to identify areas for automation and improve communication strategies.
Strategic Recommendations
Description: Offers strategic recommendations for automation and product development based on conversation analysis.
Benefit: Helps businesses plan and implement effective AI-assisted communication strategies.
Quality Assurance Monitoring
Description: Continuously monitors the performance of human and AI agents to ensure high-quality interactions.
Benefit: Improves the quality and efficiency of customer service operations.
Bot GenAIrator Platform
A self-serve platform that allows teams to build their own GenAI bots without coding skills, using advanced large language models for high customization and efficiency.
Features
Self-Serve Bot Building
Description: Enables teams across the organization to create their own GenAI bots using a curated knowledge base and relevant documentation.
Benefit: Increases team efficiency by automating information provision and reducing time spent on repetitive queries.
No-Code Platform
Description: Allows users to build and customize bots without needing programming skills.
Benefit: Empowers non-technical staff to contribute to automation efforts, broadening the scope of AI deployment.
Voice AI Agent
Utilizes state-of-the-art NLU to automate voice-based customer interactions, reducing contact center costs and improving customer experience.
Features
Voice Communication Automation
Description: Automates voice interactions with customers, providing instant and accurate information without waiting times.
Benefit: Enhances customer satisfaction by offering 24/7 service and reducing operational costs.
Scalable Cloud Environment
Description: Operates in a fully cloud-based environment, allowing for easy scaling during peak times without additional commitments.
Benefit: Ensures consistent service quality and availability regardless of demand fluctuations.
Text AI Agent
Automates text-based customer interactions across all channels, providing consistent and accurate information instantly.
Features
Omnichannel Text Automation
Description: Facilitates automated text communication across various channels, ensuring consistency and accuracy.
Benefit: Improves customer experience by providing reliable and uniform responses across platforms.
Instant Information Provision
Description: Delivers accurate information to customers instantly, eliminating wait times and enhancing service availability.
Benefit: Increases customer satisfaction and reduces the workload on human agents.
Conversational AI for Retail
Integrates advanced AI technologies to automate and enhance customer interactions in the retail sector, including visual search and predictive recommendations.
Features
Retail Automation
Description: Automates various retail processes such as order status updates, complaint handling, and product availability checks.
Benefit: Streamlines operations and improves customer service efficiency.
Visual Search Technology
Description: Uses visual search to simplify product searches, enhancing the shopping experience.
Benefit: Improves customer engagement and satisfaction by making product discovery easier.
Quantitative Benefits
"Reduce your contact center cost by up to 50%."
Source: Home - GenAI - Yosh.AI
"Unlock the future of customer service with our AI-powered solution, designed to handle up to 70% of client issues instantly."
Source: Bot GenAIrator - Yosh.AI
"A voicebot offering order status check can scale down the volume of contact center calls by 30%."
Source: Retail - Yosh.AI
Customer Stories
CCC S.A.
Problem: Needed to automate Customer Support and set new industry standards
Value Add: Yosh.AI implemented cutting-edge conversational AI technology, including a text and voice Virtual Assistant that answers FAQs, checks order and complaint status, looks for products with Visual Search technology, checks product availability in stores, and more.
Outcome: The solution is available in 6 countries across multiple channels, setting new industry standards for the European footwear and omnichannel retailer.
Source: Home - GenAI - Yosh.AI
LPP S.A.
Problem: Needed an innovative solution for customer support on Google Business Messages
Value Add: Yosh.AI deployed a chat solution supporting Google Maps for LPP's Sinsay stores, allowing customers to receive answers to FAQs and inquire about contact details or working hours of individual boutiques via Google Search and Maps.
Outcome: Improved customer support for nearly 250 Sinsay stores in Poland, with potential for future product reservations or item availability checks.
Source: Home - GenAI - Yosh.AI
Markerstudy Group
Problem: Needed to streamline operations in their motor insurance business
Value Add: Yosh.AI implemented multiple Conversational AI projects, including a Claims & FAQs chatbot and an enhanced VRN recognition module.
Outcome: Significantly reduced Contact Center traffic and facilitated user authentication automation for the UK's fifth motor insurance provider.
Source: Home - GenAI - Yosh.AI
Neuca S.A.
Problem: Required support for invoice returns handling a vast number of pharmaceutical names
Value Add: Yosh.AI built a voicebot capable of handling over 20 thousand different names of pharmaceuticals, implemented as part of IVR and integrated with Neuca's CRM.
Outcome: Aimed to considerably cut down the number of calls received by Contact Center from pharmacies for the Polish market leader in medicinal wholesale.
Source: Home - GenAI - Yosh.AI
AVIVA
Problem: Aimed to boost customer satisfaction and NPS rates, particularly in claim routing
Value Add: Yosh.AI built an automated AI agent for IVR claim routing purposes, addressing the area most in need of improvement.
Outcome: In the last week of POC's development, the AI agent achieved an 88% level of accuracy, potentially improving customer satisfaction for the British multinational insurance company.
Source: Home - GenAI - Yosh.AI
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