Dashworks
Overview
Dashworks is an AI-powered assistant designed to streamline workplace operations by automating responses to team questions across various departments such as sales, support, and engineering. It integrates with a wide range of company apps to provide a unified search experience, helping teams access accurate and real-time information efficiently. Dashworks is trusted by companies ranging from startups to Fortune 500 enterprises for its ability to reduce onboarding times, improve response times, and enhance productivity by breaking down information silos.
Industry: Software
Ideal Customer Profiles: Dashworks is ideal for medium to large enterprises, including hypergrowth startups and Fortune 500 companies, that need to manage and access vast amounts of information across various departments such as sales, support, engineering, and product management. It is particularly beneficial for organizations looking to improve internal communication, reduce response times, and enhance productivity by leveraging AI-powered search and automation.
Website: dashworks.ai
LinkedIn: http://linkedin.com/company/dashworksai
Twitter: http://twitter.com/dashworksai
Products
AI Assistant for Workplace Questions
Dashworks uses advanced AI to interpret complex questions and user intent, providing precise information by connecting with internal company knowledge bases. It excels in natural language understanding and offers personalized responses based on user roles and departments.
Features
Unified Search Experience
Description: Dashworks connects all company apps, websites, and documents to provide a unified search experience. This feature allows users to access information from various sources in one place, eliminating the need to search through multiple platforms.
Benefit: Users save time and effort by accessing all necessary information through a single search interface, improving efficiency and productivity.
Generative AI for Internal Search
Description: Dashworks employs generative AI to customize search results for internal workplace queries. It provides accurate answers with references, ensuring that users receive reliable and contextually relevant information.
Benefit: Users receive precise and trustworthy answers quickly, reducing the time spent on searching for information and increasing confidence in the results.
Customizable Bots
Description: Users can create custom bots tailored to specific use cases such as onboarding new hires or answering product-related questions. This feature allows for automation of repetitive tasks and streamlining of information dissemination.
Benefit: Organizations can automate routine inquiries, freeing up time for employees to focus on more strategic tasks, thereby enhancing overall productivity.
Slack and Browser Integration
Description: Dashworks integrates seamlessly with Slack and can be set as the team’s browser homepage, allowing users to access its features directly within their existing workflows.
Benefit: This integration ensures that users can easily access Dashworks without disrupting their current workflow, leading to smoother and more efficient operations.
Secure and Private
Description: Dashworks is built with security and privacy in mind, complying with SOC-2 Type 2, GDPR, and HIPAA Type 2 standards. It uses a no-indexing approach to protect company data.
Benefit: Organizations can trust that their data is secure and private, reducing the risk of data breaches and ensuring compliance with industry regulations.
Integrations
Dashworks offers turnkey point-and-click connections to a wide array of apps, websites, and documents, centralizing company knowledge and enhancing search capabilities across platforms.
Features
Comprehensive App Integration
Description: Dashworks integrates with a wide range of applications including CRM, IAM, messaging, project management, support, and more, allowing users to search across all these platforms seamlessly.
Benefit: Users can access information from all integrated apps in one place, reducing the time spent switching between different tools and improving workflow efficiency.
Secure Directory Sync
Description: Dashworks securely syncs with company directories like Azure AD and Google Workspace, ensuring that access permissions are up-to-date and that only authorized users can access certain information.
Benefit: Organizations can maintain strict access control, ensuring data security and compliance with internal policies.
Web Search Integration
Description: Dashworks integrates with Bing to provide real-time answers from the web, complementing internal search capabilities with external information.
Benefit: Users can access a broader range of information, combining internal and external sources to get comprehensive answers to their queries.
Codebase and Documentation Search
Description: Dashworks allows users to search across codebases, issues, and documentation platforms like GitHub, GitLab, and Confluence, providing developers with quick access to technical information.
Benefit: Developers can resolve issues faster and improve code quality by easily accessing relevant technical documentation and code history.
Customer Service Enhancement
Description: Dashworks enhances customer service by allowing support teams to search across tickets and knowledge articles, providing quick and accurate responses to customer inquiries.
Benefit: Support teams can improve response times and customer satisfaction by accessing the right information quickly, leading to better service outcomes.
Slackbot
Dashworks Slackbot automates responses to questions asked in Slack channels, leveraging information from wikis, past conversations, and other apps to provide accurate answers.
Features
Automated Question Responses
Description: The Slackbot can be added to specific channels to automatically respond to frequently asked questions, reducing the need for manual intervention.
Benefit: Teams can save time and resources by automating responses to common questions, allowing them to focus on more complex tasks.
Smart Auto-Responses
Description: Users can tag Dashworks in Slack questions or enable auto-responding, allowing the Slackbot to detect and respond to questions automatically.
Benefit: This feature ensures that users receive timely and accurate responses, improving communication efficiency within teams.
Answer References
Description: The Slackbot provides references for its answers, allowing users to verify the information or explore related topics further.
Benefit: Users can trust the accuracy of the responses and have the option to delve deeper into the subject matter if needed.
Workflow Integration
Description: Dashworks can be integrated with Slack Workflows to create automations that connect with other work applications, enhancing productivity.
Benefit: Teams can streamline their workflows by automating routine tasks, leading to increased efficiency and reduced manual effort.
Custom Response Tuning
Description: Users can customize the Slackbot's responses to align with the specific needs of their team or project, ensuring relevant and contextually appropriate answers.
Benefit: Organizations can ensure that the Slackbot provides responses that are tailored to their unique requirements, improving the relevance and usefulness of the information provided.
Security and Compliance
Dashworks offers a no-indexing approach to data security, ensuring that sensitive information is not stored unnecessarily and aligning with stringent data protection regulations.
Features
No-Indexing Approach
Description: Dashworks employs a no-indexing approach to data security, meaning that it does not store sensitive information unnecessarily, reducing the risk of data breaches.
Benefit: Organizations can trust that their data is secure and that compliance with data protection regulations is simplified.
Secure Encryption
Description: Dashworks uses AES-256 encryption for data at rest and TLS 1.2 for data in transit, ensuring robust protection against unauthorized access.
Benefit: Users can be confident that their data is protected from unauthorized access, maintaining privacy and security.
Rigorous Access Control
Description: Dashworks implements fine-grained identity and access management policies, ensuring that users can only access data they are authorized to view.
Benefit: Organizations can maintain strict control over data access, reducing the risk of unauthorized data exposure.
Single Sign-On Support
Description: Dashworks supports Single Sign-On (SSO) through trusted providers like Okta and Azure AD, enhancing security with multi-factor authentication (MFA).
Benefit: Users can enjoy a seamless and secure login experience, reducing the risk of unauthorized access and improving user convenience.
Data Redundancy and Resiliency
Description: Dashworks maintains a fault-tolerant infrastructure with data backup policies and disaster recovery plans, ensuring high availability and resilience.
Benefit: Organizations can rely on Dashworks for continuous availability and data protection, minimizing downtime and data loss risks.
Sales Solutions
Dashworks empowers sales teams by providing instant access to sales collateral and real-time answers to product questions, reducing response times and shortening sales cycles.
Features
Instant Access to Sales Collateral
Description: Dashworks allows sales reps to quickly find sales collateral like case studies, pitch decks, and product sheets, ensuring they are always prepared for engagements.
Benefit: Sales teams can engage prospects more effectively by having the most relevant and impactful content readily available.
Real-Time Product Answers
Description: Sales reps can address product questions in real-time without needing to wait for engineering support, maintaining momentum during calls and demos.
Benefit: Sales cycles are shortened as reps can provide immediate answers, improving customer engagement and satisfaction.
Speed Up RFPs and Security Questionnaires
Description: Dashworks provides access to up-to-date answers from security documentation and RFPs, ensuring accurate and timely responses to inquiries.
Benefit: Sales teams can respond to RFPs and security questionnaires more efficiently, improving the chances of winning deals.
Reduce Sales Ramp-Up Time
Description: New sales hires can access sales collateral, product information, and best practices easily, accelerating their onboarding process.
Benefit: Organizations can reduce the time it takes for new sales reps to become productive, improving overall sales performance.
Prepare for Calls Like a Pro
Description: Dashworks helps sales reps gather key insights and create a snapshot of a prospect's history before meetings, ensuring they are well-prepared.
Benefit: Sales reps can conduct more effective meetings by being well-informed about their prospects, leading to better engagement and outcomes.
Quantitative Benefits
"Automate 87% of your team's product, support, and sales questions with AI-powered search and answers from all your company apps."
"Automatically answer 87% of all internal questions."
Source: Dashworks for Slack
Testimonials
"Dashworks has shortened the onboarding time and response time for sales and support reps, and allowed product managers to focus on higher impact tasks like shipping features."
Thomas Mancuso, Director of Product Partnerships at Podium
"The accuracy with which Dashworks answers questions, quickly digests all of our information, and brings it back in a way that makes sense for users, is huge. We spend way less time answering the same questions over and over."
Katrina Drane, Director of Client Solutions at ButterflyMX
"Dashworks has taken the burden off our engineering team and has given our sales team confidence in answering customer questions."
Ryan Gross, Head of Sales at HeyGen
"In my opinion, Dashworks is the best omni-search AI tool in the market that enables us to answer all kinds of questions using natural language and build workflows and bots. It's an excellent solution for us because we have a lot of fragmented information across various tools. Dashworks is helping us to build a collective memory at Endeavor."
Enrico Robles Del Rio, Director of Data Analytics and Platform at Endeavor
"Dashworks is a game changer. It finds answers to questions we have about our business. Those answers are hard to gather from the billions of documents, Jira tickets, emails, and Slack messages we've sent. Dashworks pinpoints the exact thing and surfaces it to us."
Johnny Quach, Chief Product Officer at TrueCar
"It's one thing to have enterprise search, and another to have it integrated right into your Slack and browser. That's where Dashworks definitely scored for us."
Ramasubramanian K., Assistant Vice President, HR at Swiggy
"Dashworks has been one of the most impactful software tools that I have used. Almost our entire team uses it frequently each day. Personally, the number of queries (on knowledge) that come through to me each day have dropped from around 20 per day to an average of 5 per day. I've never been able to recommend any software more confidently."
Jeff Kayton, Operations at Cognician
Source: Dashworks | Product
"Dashworks solves the problem of being able to have access to LLMs in a safe place while giving it the most context as possible with our own data."
Sam Middleton, Head of IT at Bloom & Wild
"We have so much content and Dashworks makes it easy for employees to get quick and concise answers to many different types of questions across our departments. Dashworks is easy to use, extremely accurate, and provides immediate time-saving impact."
Lauren Hamilton, Sales Enablement Manager at ButterflyMX
Source: Dashworks for Sales
Customer Stories
Podium
Problem: Long onboarding time and slow response time for sales and support reps
Value Add: Dashworks shortened the onboarding time and response time for sales and support reps
Outcome: Product managers were able to focus on higher impact tasks like shipping features
ButterflyMX
Problem: Spending too much time answering the same questions repeatedly
Value Add: Dashworks quickly digests all information and brings it back in a way that makes sense for users with high accuracy
Outcome: They spend way less time answering the same questions over and over
HeyGen
Problem: Engineering team burdened with answering customer questions
Value Add: Dashworks took the burden off the engineering team
Outcome: Sales team gained confidence in answering customer questions
Endeavor
Problem: Fragmented information across various tools
Value Add: Dashworks enables answering all kinds of questions using natural language and building workflows and bots
Outcome: Helping to build a collective memory at Endeavor
TrueCar
Problem: Difficulty gathering answers from billions of documents, Jira tickets, emails, and Slack messages
Value Add: Dashworks finds answers to questions about their business
Outcome: Dashworks pinpoints the exact information and surfaces it to them
Swiggy
Problem: Lack of integrated enterprise search in Slack and browser
Value Add: Dashworks provided enterprise search integrated into Slack and browser
Outcome: Improved search experience for the team
Bloom & Wild
Problem: Needed access to LLMs in a safe environment with maximum context from their own data.
Value Add: Dashworks provided a secure platform for accessing LLMs while incorporating the company's own data for context.
Outcome: Solved the problem of safely accessing LLMs with full context from their own data.
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