Forethought is a company that specializes in providing advanced AI solutions for customer support. Their platform is designed to automate and enhance customer service interactions, offering tools that streamline processes from initial inquiry to final resolution. By leveraging generative AI, Forethought aims to improve resolution rates, reduce response times, and lower operational costs for businesses across various industries.
Industry: Customer Support AI
Ideal Customer Profiles: Forethought's ideal customers are businesses across industries such as E-commerce, SaaS, FinTech, and more, that are looking to enhance their customer support operations through AI-driven solutions. These businesses typically seek to improve efficiency, reduce costs, and provide better customer experiences.
Website: forethought.ai
LinkedIn: http://linkedin.com/company/forethought-ai
Twitter: http://twitter.com/dojideon
Solve is a customizable AI agent that processes messages and delivers accurate responses by leveraging historical data and connecting to a knowledge base.
Description: Solve processes customer messages in email, chat, and through an API, delivering accurate responses by detecting intent and leveraging a knowledge base.
Benefit: This feature allows businesses to automate responses to repetitive inquiries, freeing up human agents to focus on more complex issues.
Description: Users can specify desired outcomes in natural language, and the AI generates the necessary workflows automatically.
Benefit: This reduces the need for manual workflow setup, saving time and reducing errors.
Description: Solve supports over 40 languages, allowing businesses to cater to a global customer base.
Benefit: This feature enables businesses to provide consistent support across different languages, enhancing customer satisfaction.
Description: The AI generates articles and policies based on ticket data, helping to streamline content creation and ensure consistency.
Benefit: This feature helps maintain a comprehensive and up-to-date knowledge base, improving the quality of automated responses.
Description: Solve provides detailed analytics on traffic, self-serve rate, dropoff rate, CSAT, and more, allowing businesses to track and optimize performance.
Benefit: Businesses can use these insights to continuously improve their customer support operations.
Triage uses advanced natural language processing to analyze and route support tickets efficiently, reducing manual work and improving response times.
Description: Triage uses a Large Language Model to understand customer intent and automatically tag and route tickets to the appropriate agent.
Benefit: This feature ensures that tickets are handled by the most suitable agent, improving resolution times and customer satisfaction.
Description: Triage analyzes tickets for sentiment, spam, language, and custom intents to prioritize and route them effectively.
Benefit: This reduces the workload on human agents by filtering out spam and prioritizing urgent tickets.
Description: Tickets are quickly routed to the right agent or team, ensuring prompt resolution of customer issues.
Benefit: This feature helps maintain high customer satisfaction by reducing wait times.
Description: Triage achieves over 90% accuracy in eliminating spam, ensuring that only relevant tickets are processed.
Benefit: This increases the efficiency of the support team by reducing the number of irrelevant tickets they need to handle.
Description: Triage predicts customer satisfaction scores and other support case characteristics using advanced natural language processing.
Benefit: This allows businesses to proactively address potential issues and improve customer satisfaction.
Assist is an AI copilot that integrates with helpdesks to provide agents with relevant knowledge articles and suggested responses, boosting productivity.
Description: Assist acts as an AI copilot, providing agents with relevant knowledge articles and suggested responses to help resolve inquiries quickly.
Benefit: This feature increases agent productivity by reducing the time spent searching for information.
Description: Assist generates summaries of tickets after they are handed off, providing agents with the context they need to resolve issues efficiently.
Benefit: This reduces the time agents spend understanding the issue, allowing them to focus on resolution.
Description: Assist surfaces relevant knowledge articles based on previous resolutions and similar topics, helping agents find the information they need quickly.
Benefit: This feature ensures that agents have access to the most relevant information, improving the quality of support.
Description: Assist integrates seamlessly with top helpdesks via a Chrome Extension, providing a streamlined experience for agents.
Benefit: This allows agents to work within their familiar environment, reducing the learning curve and increasing efficiency.
Description: Assist provides access to a knowledge hub where support agents can find the materials needed to resolve customer issues.
Benefit: This centralizes information, making it easier for agents to find what they need and resolve issues faster.
Discover provides AI-powered insights and recommendations to optimize customer support workflows and improve performance.
Description: Discover uses generative AI to recommend and optimize customer service workflows, helping businesses track performance and ROI.
Benefit: This feature helps businesses improve efficiency and reduce costs by optimizing their support processes.
Description: Discover allows businesses to measure the ROI of their customer support operations instantly, providing valuable insights into performance.
Benefit: This helps businesses make informed decisions about their support strategies and investments.
Description: Discover identifies gaps in customer support workflows and provides recommendations for resolving them.
Benefit: This feature helps businesses address inefficiencies and improve the quality of their support.
Description: Discover tracks the performance of customer support operations in real time, providing up-to-date insights into efficiency and effectiveness.
Benefit: This allows businesses to respond quickly to changes and maintain high levels of customer satisfaction.
Description: Discover provides AI recommendations that highlight ticket topics ready for automation, helping businesses streamline their support processes.
Benefit: This feature reduces the workload on human agents by automating repetitive tasks, improving efficiency.
Forethought provides AI-first customer service solutions tailored to various industries, enhancing support efficiency and customer satisfaction.
Description: Forethought's solutions are applicable across various industries, including E-commerce, SaaS, FinTech, and more, providing tailored support solutions.
Benefit: This feature allows businesses in different industries to benefit from AI-driven customer support, improving efficiency and satisfaction.
Description: Forethought's solutions empower customers to self-serve by providing instant answers to common questions and guiding them through complex workflows.
Benefit: This reduces the need for human intervention, lowering support costs and improving customer satisfaction.
Description: Forethought's AI solutions automatically resolve simple customer cases, such as shipping and order status inquiries, without human intervention.
Benefit: This feature frees up human agents to focus on more complex issues, improving overall support efficiency.
Description: Forethought's Triage solution detects sentiment and intent in complex customer tickets, routing them to the appropriate support team.
Benefit: This ensures that complex issues are handled by the most qualified agents, improving resolution times and customer satisfaction.
Description: Forethought's solutions provide agents with relevant details, such as account information and order history, to help them resolve customer concerns quickly.
Benefit: This feature improves the quality of support by ensuring that agents have all the information they need to assist customers effectively.
Source: Platform Overview | Forethought
Source: Platform Overview | Forethought
Source: Platform Overview | Forethought
Source: Platform Overview | Forethought
Source: Platform Overview | Forethought
Source: Platform Overview | Forethought
"The product [Forethought] is straightforward and easy to use, and when I do have suggestions or need additional features, the team is always there to help."
Source: Platform Overview | Forethought
"I am so impressed with the results, so I want to put Forethought in front of every support channel that we have."
Source: Generative AI Chatbot for Customer Service | Forethought
"Forethought was quite a bit more accurate than the homegrown triage bot we'd built, across the board, and we were pleasantly surprised that we'd get return data back in seconds rather than minutes."
Source: Automated Triage for Customer Support Tickets | Forethought
"Forethought Assist saves us time and increases our efficiency while improving our ability to provide fast and accurate answers to our clients."
Problem: <UNKNOWN>
Value Add: <UNKNOWN>
Outcome: <UNKNOWN>
Source: Customer Support AI | CX Automation Platform | Forethought
Problem: <UNKNOWN>
Value Add: <UNKNOWN>
Outcome: <UNKNOWN>
Source: Customer Support AI | CX Automation Platform | Forethought
Problem: <UNKNOWN>
Value Add: <UNKNOWN>
Outcome: <UNKNOWN>
Source: Customer Support AI | CX Automation Platform | Forethought
Problem: <UNKNOWN>
Value Add: <UNKNOWN>
Outcome: <UNKNOWN>
Source: Customer Support AI | CX Automation Platform | Forethought
Problem: <UNKNOWN>
Value Add: <UNKNOWN>
Outcome: <UNKNOWN>
Source: Customer Support AI | CX Automation Platform | Forethought
Problem: <UNKNOWN>
Value Add: <UNKNOWN>
Outcome: <UNKNOWN>
Source: Customer Support AI | CX Automation Platform | Forethought
Problem: Increase in support volume due to rising member base
Value Add: Forethought AI improved support effectiveness and increased deflection rate
Outcome: Increased deflection rate in the first month of using Forethought
Source: Customer Support AI | CX Automation Platform | Forethought
Intercom is a leading provider of AI-first customer service solutions, offering a comprehensive platform that integrates AI technology to enhance customer support experiences. Their platform is designed to provide instant support through AI agents, assist support agents with AI copilots, and offer AI-driven insights for support leaders, making it a complete solution for businesses looking to improve their customer service operations.
Ultimate is a customer support automation company that leverages generative AI to automate up to 80% of support requests across digital channels. As a part of Zendesk, Ultimate offers AI-powered bots that enhance customer experience (CX), empower support agents, and improve operational efficiency. Their solutions integrate seamlessly with existing CRM systems, providing personalized and scalable support solutions for businesses worldwide.
Fluid AI is a leading AI company specializing in making Generative AI technology enterprise-ready. They offer a range of AI-powered solutions, including chatbots, voice calling bots, and APIs, designed to enhance customer experiences, streamline internal workflows, and boost employee productivity across various industries. Founded by Abhinav and Raghav Aggarwal, Fluid AI aims to transform organizational operations through innovative AI technologies.