Klutch App
Overview
Klutch is a knowledge management and collaboration platform designed to help teams organize and share company information efficiently. It offers tools for creating and managing canned responses and company wikis, aiming to improve productivity and streamline communication within teams. The platform is particularly beneficial for customer support and sales teams, helping them save time on repetitive tasks and enhance onboarding processes.
Industry: Software
Ideal Customer Profiles: The ideal customers for Klutch are customer support and sales teams in companies that require efficient knowledge management and streamlined communication. These teams benefit from having quick access to company information and standardized responses, making Klutch suitable for businesses looking to improve productivity and reduce repetitive tasks.
Website: klutch.app
Products
Canned Responses
Klutch's Canned Responses feature allows users to create and share pre-defined text snippets, saving time on repetitive communication tasks. It integrates seamlessly with various platforms, providing quick access to standardized responses.
Features
Time-Saving
Description: This feature allows users to save time by quickly accessing and inserting pre-defined text snippets into messages or documents, eliminating the need to type repetitive messages manually.
Benefit: Users can significantly reduce the time spent on repetitive communication tasks, increasing overall productivity.
Cross-Platform Accessibility
Description: Canned responses can be accessed from any device, including desktop and mobile, ensuring that users can utilize them wherever they are working.
Benefit: This feature provides flexibility and convenience, allowing users to maintain productivity across different devices.
Keyboard Shortcuts
Description: Users can assign personalized keyboard shortcuts to each canned response, enabling quick insertion of text snippets into any document or input field.
Benefit: This feature enhances efficiency by allowing users to quickly insert responses without interrupting their workflow.
AI Email Generator
Description: Klutch's AI feature generates personalized email responses and can compose new emails from scratch, ensuring grammatically correct and contextually appropriate communication.
Benefit: Users can streamline their email communication, reducing the time and effort required to craft responses manually.
One-Click Form Filling
Description: This feature allows users to fill out forms and emails with a single click using pre-defined responses, simplifying the process of completing repetitive tasks.
Benefit: Users can save time and reduce errors when filling out forms and emails, improving efficiency.
Company Wiki
Klutch's Company Wiki feature serves as a centralized knowledge base, allowing teams to document and share important company information, such as SOPs and guides, in an organized manner.
Features
Comprehensive Documentation
Description: This feature enables teams to document all standard operating procedures (SOPs) and important company information in one place, ensuring that knowledge is easily accessible and up-to-date.
Benefit: Teams can reduce mistakes and improve workflows by having quick access to accurate and comprehensive company information.
Real-Time Collaboration
Description: Users can collaborate on documents in real-time, allowing multiple team members to work together simultaneously or leave comments for others to review later.
Benefit: This feature fosters teamwork and ensures that all team members are on the same page, enhancing collaboration and communication.
Template Library
Description: Klutch offers a library of ready-made templates that users can utilize to quickly create new pages or documents, or they can create their own templates for repeated use.
Benefit: Users can save time and maintain consistency in documentation by using templates, streamlining the process of creating new content.
Flexible Permissions
Description: Users can set permissions to share drafts or published pages with individuals, user groups, or the entire company, ensuring that information is shared appropriately.
Benefit: This feature provides control over who can access and edit information, enhancing security and collaboration.
Organized Management
Description: Users can organize drafts and pages in customizable folders, making it easy to manage and locate documents within the knowledge base.
Benefit: This feature helps prevent information from getting lost and ensures that users can quickly find the documents they need.
Quantitative Benefits
"Elevating the performance of **3,000+** customer support and sales teams, including:"
Testimonials
"It's a great app! Easy to use and ideal when drafting a large number of canned responses (the categories feature is terrific for this purpose). Had some trouble upgrading my account on my Mac, but co-founder Tomer A. helped me sort it out with ease. Looking forward to the Teams version when it becomes available!"
Ben Erickson
Source: Company Wiki & Canned Responses | Internal Knowledge Base - Klutch
"If you want anything get done faster - you need to get this extension! It's absolutely amazing. It will literally save me HOURS each year."
Yossef Trabelsi, Founder at YosK
Source: Company Wiki & Canned Responses | Internal Knowledge Base - Klutch
"This extension is just what I was looking for! I could not be happier!"
Brandi Weyant-Ceron, Client Support Specialist
Source: Company Wiki & Canned Responses | Internal Knowledge Base - Klutch
"In my job I usually need to answer many repetitive questions. I wondered if there was an extension for Chrome that would allow me to handle canned responses, I tried several tools, but Tray Canned Responses was the most comprehensive I found:"
Yordan Soares, Full Stack Developer
Source: Company Wiki & Canned Responses | Internal Knowledge Base - Klutch
"Klutch is a game-changer for email productivity. Its keyboard shortcuts for canned responses save tons of time, and the AI email generator is impressively accurate and efficient. Highly recommend for anyone looking to streamline their email communication"
Liav Yemini
Source: Canned Responses & Company Wiki - Klutch - Chrome Web Store
"Klutch's Chrome extension is a must-have for any team! The combination of a robust company wiki and efficient canned replies has transformed our communication game. The company wiki feature simplifies information access, allowing quick reference to essential details. It's user-friendly, helping us organize documentation effortlessly, and has significantly reduced search time. On the canned replies front, Klutch excels in creating polished responses with ease. The browser integration is seam..."
Dani Banai
Source: Canned Responses & Company Wiki - Klutch - Chrome Web Store
"Most recommended and very helpful"
Arexia
Source: Canned Responses & Company Wiki - Klutch - Chrome Web Store
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