Typewise
Overview
Typewise is a Swiss company that provides an AI Communication Assistant designed to enhance customer service and sales interactions. Their solutions focus on improving efficiency, consistency, and quality of written communication through AI-driven text prediction and automation tools.
Industry: AI Software
Ideal Customer Profiles: Typewise's ideal customers are medium to large enterprises with customer service and sales teams that handle high volumes of written communication. These include companies in logistics, e-commerce, travel, and hospitality sectors that seek to improve efficiency and customer satisfaction through AI-enhanced communication tools.
Website: typewise.app
LinkedIn: http://linkedin.com/company/typewise
Products
AI Communication Assistant
Typewise's AI Communication Assistant leverages company-specific AI models to generate personalized email and chat responses, improving tone of voice, spelling, and grammar by sourcing information from thousands of conversations.
Features
Magic Reply
Description: Magic Reply automatically generates email and chat responses by analyzing past messages, knowledge bases, and communication rules. This feature helps in crafting quick and accurate responses, reducing the time agents spend on each interaction.
Benefit: Users benefit from reduced response times and increased efficiency, allowing them to handle more inquiries with consistent quality.
Text Prediction
Description: Text Prediction provides real-time suggestions for completing sentences and paragraphs, helping agents to write faster and with fewer errors.
Benefit: This feature enhances typing speed and accuracy, reducing the cognitive load on agents and improving overall productivity.
Real-time Translation
Description: Real-time Translation allows agents to communicate with customers in over 26 languages by automatically translating messages and responses.
Benefit: This feature breaks down language barriers, enabling seamless communication with a global customer base.
Grammar & Spelling Check
Description: Grammar & Spelling Check automatically identifies and corrects grammatical and spelling errors in real-time, ensuring high-quality written communication.
Benefit: Users benefit from improved communication quality, reducing the need for manual proofreading and enhancing customer satisfaction.
Insights Hub
Description: Insights Hub provides real-time analytics on communication quality and performance at various organizational levels, helping managers to identify areas for improvement.
Benefit: This feature allows for data-driven decision-making, leading to continuous improvement in customer service operations.
Typewise Custom AI
Typewise Custom AI allows businesses to leverage their own data to deliver tailored, multilingual, and accurate communication, ensuring consistency with the company's tone and style.
Features
Tailored Communication
Description: This feature uses company-specific data to create personalized communication that aligns with the brand's tone and style, ensuring consistency across all customer interactions.
Benefit: Businesses benefit from enhanced brand consistency and improved customer satisfaction through personalized communication.
Knowledge Base Integration
Description: Knowledge Base Integration allows Typewise to connect with various data sources, ensuring that the AI-generated responses are accurate and up-to-date with the latest product information and business processes.
Benefit: This feature ensures that customer interactions are informed and relevant, reducing errors and improving the quality of service.
Sub-model Segmentation
Description: Sub-model Segmentation enables the creation of different AI models for various brands, teams, or communication channels, ensuring that the content and tone of voice are consistent with each segment's specific needs.
Benefit: This feature allows for tailored communication strategies, enhancing the effectiveness of customer interactions across different segments.
Learning from Top Agents
Description: This feature allows Typewise to learn from the best practices of top-performing agents, improving the overall quality of AI-generated responses.
Benefit: Businesses benefit from continuous improvement in communication quality, leading to higher customer satisfaction and agent performance.
Performance Monitoring
Description: Performance Monitoring provides insights into the quality and efficiency of communication at various organizational levels, helping to identify areas for improvement.
Benefit: This feature supports data-driven management decisions, leading to enhanced operational efficiency and customer service quality.
Magic Reply
Magic Reply uses AI to auto-generate responses for emails and chats, drawing from past interactions and company knowledge bases to ensure accuracy and relevance.
Features
Automated Response Generation
Description: This feature automatically generates responses for emails and chats by analyzing past interactions and company knowledge bases, ensuring that replies are accurate and relevant.
Benefit: Users benefit from reduced response times and increased efficiency, allowing them to handle more inquiries with consistent quality.
Message Optimizer
Description: Message Optimizer refines conversations to align with company communication standards and guidelines, ensuring that all interactions are professional and on-brand.
Benefit: This feature enhances the quality and consistency of customer interactions, improving brand perception and customer satisfaction.
Grammar & Spelling Check
Description: Grammar & Spelling Check automatically identifies and corrects grammatical and spelling errors in real-time, ensuring high-quality written communication.
Benefit: Users benefit from improved communication quality, reducing the need for manual proofreading and enhancing customer satisfaction.
Real-time Translation
Description: Real-time Translation allows agents to communicate with customers in over 26 languages by automatically translating messages and responses.
Benefit: This feature breaks down language barriers, enabling seamless communication with a global customer base.
Insights Hub
Description: Insights Hub provides real-time analytics on communication quality and performance at various organizational levels, helping managers to identify areas for improvement.
Benefit: This feature allows for data-driven decision-making, leading to continuous improvement in customer service operations.
Text Prediction
Text Prediction offers real-time suggestions for completing sentences and paragraphs, enhancing typing speed and accuracy for customer service and sales teams.
Features
Real-time Text Suggestions
Description: This feature provides real-time suggestions for completing sentences and paragraphs, helping agents to write faster and with fewer errors.
Benefit: Users benefit from increased typing speed and accuracy, reducing the cognitive load on agents and improving overall productivity.
Grammar & Spelling Check
Description: Grammar & Spelling Check automatically identifies and corrects grammatical and spelling errors in real-time, ensuring high-quality written communication.
Benefit: Users benefit from improved communication quality, reducing the need for manual proofreading and enhancing customer satisfaction.
Message Optimizer
Description: Message Optimizer refines conversations to align with company communication standards and guidelines, ensuring that all interactions are professional and on-brand.
Benefit: This feature enhances the quality and consistency of customer interactions, improving brand perception and customer satisfaction.
Real-time Translation
Description: Real-time Translation allows agents to communicate with customers in over 26 languages by automatically translating messages and responses.
Benefit: This feature breaks down language barriers, enabling seamless communication with a global customer base.
Insights Hub
Description: Insights Hub provides real-time analytics on communication quality and performance at various organizational levels, helping managers to identify areas for improvement.
Benefit: This feature allows for data-driven decision-making, leading to continuous improvement in customer service operations.
Insights Hub
Insights Hub offers real-time analytics on communication quality and performance, enabling data-driven decision-making to enhance customer service operations.
Features
Real-time Performance Monitoring
Description: This feature provides insights into the quality and efficiency of communication at various organizational levels, helping to identify areas for improvement.
Benefit: This feature supports data-driven management decisions, leading to enhanced operational efficiency and customer service quality.
Tailored Communication Analytics
Description: This feature uses company-specific data to create personalized communication that aligns with the brand's tone and style, ensuring consistency across all customer interactions.
Benefit: Businesses benefit from enhanced brand consistency and improved customer satisfaction through personalized communication.
Knowledge Base Integration
Description: Knowledge Base Integration allows Typewise to connect with various data sources, ensuring that the AI-generated responses are accurate and up-to-date with the latest product information and business processes.
Benefit: This feature ensures that customer interactions are informed and relevant, reducing errors and improving the quality of service.
Sub-model Segmentation
Description: Sub-model Segmentation enables the creation of different AI models for various brands, teams, or communication channels, ensuring that the content and tone of voice are consistent with each segment's specific needs.
Benefit: This feature allows for tailored communication strategies, enhancing the effectiveness of customer interactions across different segments.
Learning from Top Agents
Description: This feature allows Typewise to learn from the best practices of top-performing agents, improving the overall quality of AI-generated responses.
Benefit: Businesses benefit from continuous improvement in communication quality, leading to higher customer satisfaction and agent performance.
Quantitative Benefits
"Achieve 3-5X ROI"
"We were able to write a success story in a very short time. Efficiency has been increased by over 25%."
"significantly improved operational efficiency"
"saving work hours per month"
"This is a conservative estimate, assuming your tickets/conversations can be answered in 20% less time."
Source: ROI Calculator
"Efficiency was increased by over 25%."
Source: Typewise
"The implementation resulted in a 20-30% time savings per email response"
Source: Typewise
"The AI's contribution extends beyond mere efficiency; it brings a level of consistency and linguistic precision to customer communications, estimated to improve efficiency by about 10%."
Source: Typewise
"The efficiency of their customer service has increased by an impressive 17%."
Source: Typewise
"This boost in productivity has resulted in over 45,000 automated quality enhancements"
Source: Typewise
"saving approximately 210 working hours per month"
Source: Typewise
Testimonials
"We were able to write a success story in a very short time. Efficiency has been increased by over 25%."
Roman Rothenfluh, Senior Project Manager at DPD (Schweiz) AG
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
"Great product, great collaboration!"
Verified User at Retail
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
"Wonderful time saver built by collaborative Team. It supports our clerk on their daily writing activities. The time saving is measurable and the impact our time to market significant."
Philipp M.
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
"Quality improvement and efficiency through Typewise. Very easy to integrate. Short instructions for users. SPOC for Customer Success Good grammar and spell checking."
Jürg H.
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
"Im really impressed, with Typewise!"
Robin M.
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
"Makes work so much easier"
Urs K.
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
"Easy browser plug in - ready to be used!!"
Verified User at Retail
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
"In a very short time, a success story was written. Efficiency was increased by over 25%."
Roman Rotenfluh, Senior Project Manager at DPD Switzerland
Source: Typewise
"Predictions and corrections are brilliant. Work is made much easier in everyday life."
Stefan Ljubisavljevic, Subject Matter Manager Written at DPD Switzerland
Source: Typewise
"The AI program has fundamentally changed the way we handle customer queries, making our responses faster and more consistent."
Joanna O'Hanlon, Customer Service Representative at Brack.ch
Source: Typewise
"The AI has significantly improved our operational efficiency, allowing us to handle more customer inquiries with enhanced quality."
Andrej Golob at Brack.ch
Source: Typewise
"While the AI greatly assists in drafting responses, the personal touch in each communication—that's something only we can add."
Joanna O'Hanlon, Customer Service Representative at Brack.ch
Source: Typewise
"We save time, while providing personalized customer service."
Shantal Heiniger, Deputy Head of Customer Service and Innovation Project Leader at Planzer
Source: Typewise
"This tool significantly improves the quality and understandability of communication."
Guido Messere, Director Service Center at vtours
Source: Typewise
"Very easy to integrate. Short instructions for users. SPOC for Customer Success Good grammar and spell checking. Helpful prediction and text modules (snippet) even personalised."
Jürg H.
Source: Typewise Reviews 2024: Details, Pricing, & Features | G2
"Translation function Corrections to texts Magic Reply"
Florian G.
Source: Typewise Reviews 2024: Details, Pricing, & Features | G2
"This keyboard is absolutely amazing. It works smoothly. Setting it up was a breeze. At first I had a trouble getting used to the layout. Once I got the hang of it typing became so much easier. I also love that theres potential for updates and new features. Typewise has definitely exceeded my expectations. I cant wait to see what they have in store for us next. Course theres always room for improvement especially when it comes to automating processes and integrating technologies."
Robin M., Senior Manager
Source: Typewise Reviews 2024: Details, Pricing, & Features | G2
Customer Stories
DPD (Schweiz) AG
Problem: Needed to improve efficiency in customer service operations.
Value Add: Typewise provided AI-assisted communication tools that increased efficiency and productivity.
Outcome: Efficiency was increased by over 25% in a very short time.
Source: Typewise - AI Communication Assistant for Customer Service and Sales teams
DPD Switzerland
Problem: DPD Switzerland needed to improve the quality and efficiency of written communication in customer service.
Value Add: Typewise provided an AI text prediction software that offers functionalities such as suggestions for complete sentences or sentence fragments, spelling and grammar corrections, and ready-made text templates as snippets. The solution integrates easily as a browser extension into existing CRM/Contact Center systems.
Outcome: DPD achieved a significant improvement in customer service quality and efficiency. They experienced a 20-30% time savings per email response, resulting in over 25% increase in efficiency. The solution was successfully rolled out to the entire customer service organization and continues to be developed and enhanced.
Source: Typewise
Brack.ch
Problem: Needed to revolutionize customer service and improve efficiency in handling customer queries.
Value Add: Typewise provided an AI-driven program that aids customer service representatives in crafting quick and accurate responses, utilizing a vast database of past customer interactions to learn and adapt to Brack.ch's unique communication style.
Outcome: The AI program fundamentally changed the way customer queries are handled, making responses faster and more consistent. It improved operational efficiency, allowing the company to handle more customer inquiries with enhanced quality. The AI is estimated to improve efficiency by about 10%.
Source: Typewise
Planzer
Problem: Managing a deluge of customer emails in their customer service department.
Value Add: Typewise implemented their AI Communication Assistant, which provided customized text snippets, AI-augmented customer inquiries with suggested sentences, and continual learning to provide increasingly accurate recommendations.
Outcome: Planzer's customer service efficiency increased by 17%, resulting in over 45,000 automated quality enhancements and saving approximately 210 working hours per month. Response times were accelerated, errors were minimized, and a consistent and professional communication approach was ensured across multiple languages.
Source: Typewise
vtours
Problem: The need for rapid, clear, and accurate customer communication in the travel industry.
Value Add: Typewise provided an AI communication assistant that suggests text completions, such as personalized greetings, improving the quality and understandability of communication.
Outcome: Vtours achieved streamlined communication processes, allowing staff to respond to customer inquiries with greater speed and precision. This boosted efficiency and ensured that each customer interaction is personalized and engaging.
Source: Typewise
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