Yellow.ai is a leading provider of AI-driven customer service automation solutions, specializing in creating dynamic AI agents that enhance customer interactions across multiple channels such as voice, text, and email. Their platform leverages advanced large language models (LLMs) to deliver personalized, efficient, and scalable customer support for enterprises worldwide.
Industry: AI Customer Service
Ideal Customer Profiles: Yellow.ai's ideal customers are large enterprises across various industries such as banking, healthcare, retail, and utilities, seeking to automate and enhance their customer service operations with AI-driven solutions. These customers value scalability, multilingual support, and seamless integration with existing systems.
Website: yellow.ai
LinkedIn: http://linkedin.com/company/yellowdotai
The platform is powered by a multi-LLM architecture, trained on billions of conversations, ensuring scalability, speed, and accuracy. It offers a comprehensive solution for automating customer service across multiple channels.
Description: The platform supports over 35 text and voice channels, allowing businesses to engage with customers on their preferred platforms. It ensures consistent and personalized interactions across all channels.
Benefit: Increases customer engagement and satisfaction by providing seamless support across multiple communication channels.
Description: Automates the workflow of customer service processes, including ticket assignment and categorization, to streamline operations and prioritize issues effectively.
Benefit: Reduces operational costs and improves response times by automating routine tasks and focusing human agents on complex issues.
Description: Integrates with various knowledge sources to provide agents with accurate information quickly, enhancing their ability to respond to customer queries effectively.
Benefit: Improves agent productivity and response accuracy, leading to higher customer satisfaction.
Description: Provides real-time insights and analytics through customizable dashboards, helping businesses track user journeys and make informed decisions based on data.
Benefit: Enables data-driven decision-making, improving customer service strategies and outcomes.
Description: Allows businesses to deploy AI bots quickly without the need for extensive training or coding, accelerating time to market.
Benefit: Reduces deployment time and costs, allowing businesses to quickly implement AI solutions and realize benefits faster.
Voice AI offers human-like interactions with advanced voice capabilities, supporting multilingual and context-aware conversations to enhance customer service experiences.
Description: Supports over 135 languages, allowing businesses to communicate with customers in their preferred language and dialect, enhancing personalization.
Benefit: Expands reach and improves customer satisfaction by providing support in multiple languages.
Description: Facilitates smooth transitions between AI and human agents, ensuring high-quality interactions for both routine and complex inquiries.
Benefit: Improves customer experience by ensuring that complex issues are handled by human agents when necessary.
Description: Provides agents with real-time suggestions to resolve tickets more efficiently, enhancing productivity and reducing handling time.
Benefit: Increases agent productivity and reduces operational costs by streamlining the ticket resolution process.
Description: Allows businesses to design and deploy voice bots quickly using an intuitive AI co-pilot, reducing the complexity of bot creation.
Benefit: Accelerates deployment and reduces the need for technical expertise, enabling faster time to market.
Description: Enables customization of tone and dialect based on geographic location, providing a tailored experience for each customer interaction.
Benefit: Enhances customer satisfaction by delivering personalized and culturally relevant interactions.
AI Analytics provides actionable insights from customer interactions, enabling businesses to optimize their customer service operations and make data-driven decisions.
Description: Offers over 20 real-time insights into customer interactions, helping businesses improve satisfaction and engagement through data-driven strategies.
Benefit: Enhances decision-making and customer service strategies by providing valuable insights into customer behavior and preferences.
Description: Visualizes user journeys to help businesses understand customer intentions and improve conversation flows, enhancing the overall user experience.
Benefit: Improves customer satisfaction by optimizing interaction flows and reducing friction in the customer journey.
Description: Allows businesses to set and track specific goals, such as order tracking or lead collection, to measure performance and boost engagement.
Benefit: Increases efficiency and effectiveness of customer service operations by aligning them with business objectives.
Description: Enables businesses to build custom analytics using a business intelligence tool, providing shareable dashboards and visualizations.
Benefit: Facilitates data-driven decision-making by providing customizable and shareable insights.
Description: Offers seamless integration with existing systems, allowing businesses to automate and enhance communication processes.
Benefit: Reduces operational complexity and improves efficiency by integrating with existing tech stacks.
Email Automation leverages generative AI to automate email inquiries, providing scalable and multilingual support for efficient customer service.
Description: Automates the handling of email inquiries using AI, providing 24/7 support in multiple languages to efficiently manage customer queries.
Benefit: Increases efficiency and reduces response times by automating routine email inquiries.
Description: Provides agents with AI-generated chat summaries and response suggestions, improving the speed and effectiveness of email query resolutions.
Benefit: Enhances agent productivity and reduces handling time by providing quick and effective response suggestions.
Description: Enables the creation of AI-generated email templates tailored to specific goals and user segments, streamlining campaign launches.
Benefit: Reduces development time and increases campaign effectiveness by providing tailored and contextually relevant templates.
Description: Allows businesses to optimize email content for brevity, tonality, and urgency using a generative AI-powered content engine.
Benefit: Improves communication effectiveness and engagement by delivering optimized and relevant content.
Description: Offers seamless integration with existing systems, allowing businesses to automate and enhance email communication processes.
Benefit: Reduces operational complexity and improves efficiency by integrating with existing tech stacks.
AI Assistants provide omnichannel support to enhance agent performance and customer service operations, leveraging advanced AI tools and insights.
Description: Provides agents with AI-powered tools such as sentiment detection and coaching insights to enhance their efficiency and effectiveness.
Benefit: Improves agent productivity and customer satisfaction by providing tools that enhance interaction quality.
Description: Automates the identification of events and intents from messages to trigger workflows for ticket creation and escalations, streamlining operations.
Benefit: Reduces operational costs and improves response times by automating routine tasks and focusing human agents on complex issues.
Description: Offers a suite of tools including reply suggestions and a 360° customer view to streamline support operations and enhance agent performance.
Benefit: Increases agent productivity and reduces handling time by providing comprehensive tools for efficient support operations.
Description: Integrates with various knowledge sources to provide instant access to information, enhancing the ability of agents to respond to customer queries effectively.
Benefit: Improves response accuracy and reduces handling time by providing quick access to relevant information.
Description: Allows businesses to create and customize AI agents using a user-friendly interface, enhancing flexibility and adaptability.
Benefit: Reduces deployment time and increases flexibility by allowing easy customization of AI agents.
Source: Voice Channel - Yellow.ai
Source: Voice Channel - Yellow.ai
Source: Voice Channel - Yellow.ai
Source: Voice Channel - Yellow.ai
Source: Voice Channel - Yellow.ai
Source: Voice Channel - Yellow.ai
Source: Voice Channel - Yellow.ai
Source: Voice Channel - Yellow.ai
"Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Gen AI-powered dynamic chatbots enabled by Yellow.ai."
Mr. Budi Santoso, Chief Experience Officer at Lion Parcel
Source: AI-first Customer Service Automation for Enterprises - Yellow.ai
"Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate…"
Source: AI-first Customer Service Automation for Enterprises - Yellow.ai
"Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases. Our After-Hours voicebot deployment with Yellow.ai has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction."
Doug Mooneyham, Director, Operations Applications at Waste Connections
Source: Unified Customer service Automation Platform - Yellow.ai
"With our constantly expanding customer base and vast network of dealers, Sony India recognizes the need to provide 24×7 assistance with a dedicated helpline for quick sales and service support. With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony's exceptional customer service support a notch higher. Within two months of going live, 'Isha' has successfully handled over 21,000 customer and dealer calls with seamless integration. As always, we value our customers who are an integral part of our growth and we endeavour to deliver the best-in-class customer experience"
Vishal Mathur, National Head of Customer Service at Sony India
Source: Unified Customer service Automation Platform - Yellow.ai
"Our after-hours voicebot deployment with Yellow.ai has been very successful. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction."
Doug Mooneyham, Director, Operations Applications at Waste Connections
Source: Voice Channel - Yellow.ai
"With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony's exceptional customer service support a notch higher."
Vishal Mathur, National Head of Customer Service at Sony
Source: Voice Channel - Yellow.ai
"AirAsia's integration of a Generative AI-powered dynamic chatbot enabled by Yellow.ai, has revolutionized how our ground staff operates worldwide. This cutting-edge technology ensures our employees receive rapid responses to queries regarding policies, rules, and regulations, resulting in a seamless experience. With YellowG, accessing vital information swiftly on their devices is effortless, even in low bandwidth areas, eliminating the need to manually sift through extensive documents. This innovative solution allows our team to dedicate more focus to delivering exceptional customer service to our guests, further establishing AirAsia as a leader in enhancing employee productivity and satisfaction."
Mohit Khatri, Head of Ground Ops Projects at AirAsia
Source: Redefine Your Customer Support to the Best Experience - Yellow.ai
Problem: Challenges arising due to limited agent capacity and handling high volume queries
Value Add: Yellow.ai provided a Generative AI-powered travel assistance solution
Outcome: 104K+ messages exchanged monthly with the Gen AI bot, 50% product enquiries automated
Source: AI-first Customer Service Automation for Enterprises - Yellow.ai
Problem: Need for streamlining processes and setting high standards for responsiveness
Value Add: Yellow.ai implemented a gamified Conversational AI experience
Outcome: 85% of customer queries instantly resolved without human intervention, 2.6M+ messages exchanged every quarter, 178K+ active users handled every quarter in 6 markets
Source: AI-first Customer Service Automation for Enterprises - Yellow.ai
Problem: Need to revolutionize customer support in the logistics industry
Value Add: Yellow.ai provided Gen AI-powered dynamic chatbots
Outcome: 85% queries automated by the Gen AI Bot, active users handled quarterly
Source: AI-first Customer Service Automation for Enterprises - Yellow.ai
Problem: Need to enhance respiratory health education and patient advocacy
Value Add: Yellow.ai facilitated conversational AI and automation for the Breathefree initiative
Outcome: Assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate, support in nine languages
Source: AI-first Customer Service Automation for Enterprises - Yellow.ai
Problem: Need for AI automation in important use cases, particularly after-hours customer support.
Value Add: Yellow.ai deployed a successful After-Hours voicebot that offers reliable customer support and answers customers succinctly.
Outcome: Automation of routine queries helped save millions of dollars over the past year with high customer satisfaction.
Source: Unified Customer service Automation Platform - Yellow.ai
Problem: Need for 24x7 assistance with a dedicated helpline for quick sales and service support due to expanding customer base and vast network of dealers.
Value Add: Yellow.ai provided a voice AI agent named 'Isha' with deep back-end integration with Sony CRM, collecting, recording, and analyzing user information to deliver personalized experiences.
Outcome: Within two months of going live, 'Isha' successfully handled over 21,000 customer and dealer calls with seamless integration, taking Sony's exceptional customer service support to a higher level.
Source: Unified Customer service Automation Platform - Yellow.ai
Problem: Personalized customer service support
Value Add: Yellow.ai provided a voice AI agent with deep back-end integration to Sony's CRM, collecting, recording, and analyzing user information
Outcome: Delivered personalized experiences and elevated Sony's customer service support
Source: Voice Channel - Yellow.ai
Problem: Customer service for multiple airlines
Value Add: Yellow.ai implemented automation for customer service across 6 airlines
Outcome: Achieved 90% automation in customer service
Source: Voice Channel - Yellow.ai
Problem: Ground staff worldwide needed quick access to information on policies, rules, and regulations.
Value Add: Yellow.ai provided a Generative AI-powered dynamic chatbot that allows employees to quickly access vital information on their devices, even in low bandwidth areas, without manually searching through extensive documents.
Outcome: Employees can now focus more on delivering exceptional customer service to guests, enhancing productivity and satisfaction. The solution has revolutionized how ground staff operates worldwide, providing rapid responses to queries and creating a seamless experience.
Source: Redefine Your Customer Support to the Best Experience - Yellow.ai
Problem: Needed to improve lead conversions
Value Add: Implemented dynamic AI agents
Outcome: Drove 33% more lead conversions
Source: Case Studies Archive - Yellow.ai
Problem: High workload on customer support agents
Value Add: Implemented Salem chatbot
Outcome: Within 4 weeks of going live, it successfully handled queries from over 3M unique users
Source: Case Studies Archive - Yellow.ai
Problem: Needed to enhance customer satisfaction and support
Value Add: Leveraged Yellow.ai's Dynamic Automation Platform
Outcome: Provided 24/7 customer support, ran personalized marketing campaigns, enabled lead-gen and boosted agent productivity
Source: Case Studies Archive - Yellow.ai
Problem: Employees needed faster access to W2 forms
Value Add: Implemented AI-powered support for W2 retrieval
Outcome: Enabled employees to receive their W2 in seconds where it was taking much longer before
Source: Case Studies Archive - Yellow.ai
Problem: Needed to scale customer self-serve options efficiently
Value Add: Implemented Yellow.ai's conversation AI solutions
Outcome: Increased chatbot adoption rates from 28k users per month to 120k users per month, and reduced costs for operating and catering to clients using the chatbot by 51%
Source: Case Studies Archive - Yellow.ai
Problem: Needed to handle a large volume of customer queries efficiently
Value Add: Implemented Yellow.ai's automation
Outcome: CX team now handles 74,000+ quarterly queries on digital channels, ensuring a seamless and scalable customer experience
Source: Case Studies Archive - Yellow.ai
Problem: Needed to improve case deflection and automate customer interactions
Value Add: Implemented Yellow.ai's smart conversational platform
Outcome: Delivered a range of initiatives from simple dynamic FAQ to sophisticated features requiring deep APIs integration
Source: Case Studies Archive - Yellow.ai
Problem: Needed to improve accessibility of healthcare services
Value Add: Deployed a conversational AI powered solution enabled by Yellow.ai
Outcome: Now seamlessly engages with 700+ patients 24/7 on their preferred channels like WhatsApp
Source: Case Studies Archive - Yellow.ai
Problem: Needed to improve customer experience and engagement
Value Add: Implemented Yellow.ai's Conversational AI platform and NLP models
Outcome: Customer engagement over WhatsApp resulted in the highest adoption rate and retention compared to other channels year on year
Source: Case Studies Archive - Yellow.ai
Problem: Needed to make insurance easy, friendly and transparent
Value Add: Implemented AI Voice Bot
Outcome: Offered easy, seamless, and superior experience to customers, and enabled and empowered distribution agents and partners to be more efficient and effective
Source: Case Studies Archive - Yellow.ai
Problem: Needed to provide commuters with a hassle-free experience
Value Add: Implemented WhatsApp-based QR ticketing service with multilingual chatbot enabled by Yellow.ai
Outcome: Helping over 100,000 commuters with various essential services such as recharging metro smart cards, journey planning, locating the nearest metro stations, and getting fare information
Source: Case Studies Archive - Yellow.ai
Problem: Needed efficient communication for a large corporate event
Value Add: Implemented Yellow.ai's Adminee Bot
Outcome: Successfully managed communication for a 3-day event attended by 600 employees, providing a smooth and intuitive experience for all event-related queries
Source: Case Studies Archive - Yellow.ai
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