Emplay
Overview
Emplay is a company that specializes in providing autonomous solutions for businesses through its GenAI platform, Zinger. This platform is designed to enhance productivity and efficiency by automating information, decision, and transaction processes. Emplay focuses on transforming customer and employee experiences by leveraging conversational AI technology to respond, recommend, resolve, and render solutions autonomously.
Industry: Technology
Ideal Customer Profiles: Emplay's ideal customers are businesses looking to enhance their digital transformation efforts, particularly those in need of improving sales, support, and employee experiences through automation and AI-driven solutions. This includes sales teams, HR departments, and SAP users seeking to streamline operations and improve productivity.
Website: emplay.net
LinkedIn: http://linkedin.com/company/emplay-inc-
Products
Zinger GenAI Platform
Zinger is a self-learning GenAI platform that automates responses, recommendations, and actions without requiring extensive knowledge base building or language training. It integrates with multiple systems to provide a seamless, autonomous experience.
Features
Self-Learning Capabilities
Description: Zinger autonomously learns from interactions and data, allowing it to respond to queries, recommend actions, and automate processes without manual input.
Benefit: Users benefit from reduced manual effort in managing and updating AI systems, leading to increased efficiency and accuracy.
Information Automation
Description: This feature allows Zinger to handle informational queries autonomously, reducing the need for human intervention in support calls.
Benefit: Businesses can significantly reduce support costs and improve customer satisfaction by providing instant, accurate responses.
Decision Automation
Description: Zinger provides intelligent recommendations to sales and support teams, helping them make informed decisions quickly.
Benefit: Teams can achieve higher performance and faster onboarding, leading to increased sales and customer satisfaction.
Transaction Automation
Description: This feature automates complex transactions through conversational prompts, drastically reducing the time required to complete tasks.
Benefit: Users experience faster transaction times, leading to improved operational efficiency and customer experience.
Guided Execution Support
Description: Zinger provides step-by-step guidance and automates tasks, ensuring users can complete processes efficiently and accurately.
Benefit: Users benefit from reduced errors and increased productivity as tasks are completed with minimal friction.
Seller Experience Transformation
Emplay enhances the seller experience by addressing common challenges such as findability issues, intelligence needs, and tool fatigue through AI-driven solutions.
Features
Findability Solutions
Description: Emplay provides tools to improve the accessibility of information, reducing the time sellers spend searching for resources.
Benefit: Sellers can focus more on selling rather than searching, leading to increased productivity and sales.
Intelligent Recommendations
Description: The platform offers AI-driven insights and recommendations to help sellers make informed decisions and close deals faster.
Benefit: Sellers can accelerate deal closures and improve sales performance with timely, data-driven insights.
Tool Integration and Simplification
Description: Emplay integrates various tools into a single platform, simplifying workflows and reducing the learning curve for sellers.
Benefit: Sellers experience less frustration and disruption, allowing them to focus on core selling activities.
Conversational Interface
Description: This feature provides a single interface for sellers to interact with, using natural language to receive personalized responses.
Benefit: Sellers can quickly access the information they need, improving efficiency and satisfaction.
Diagnostic and Prescriptive Solutions
Description: Emplay's platform offers diagnostic and prescriptive analytics to guide sellers in their strategies and actions.
Benefit: Sellers can optimize their strategies and actions based on data-driven insights, leading to better outcomes.
Employee Experience Transformation
Emplay transforms the employee experience by automating HR processes and providing personalized support through conversational AI.
Features
HR Process Simplification
Description: Emplay simplifies complex HR processes by automating routine tasks and providing easy access to information.
Benefit: Employees can focus on their core responsibilities without being bogged down by administrative tasks.
Personalized HR Support
Description: The platform offers personalized advice and support to employees, helping them with career growth and skill development.
Benefit: Employees receive the guidance they need to grow and succeed in their roles, leading to higher job satisfaction.
Tool Consolidation
Description: Emplay consolidates various HR tools into a single platform, reducing the complexity and overhead for employees.
Benefit: Employees can manage all HR-related tasks from one place, improving efficiency and reducing frustration.
Conversational HR Interface
Description: This feature provides a conversational interface for employees to interact with HR systems, using natural language for queries.
Benefit: Employees can easily access HR information and support, leading to a better overall experience.
AI-Driven HR Insights
Description: Emplay provides AI-driven insights and recommendations to help employees make informed decisions about their careers and development.
Benefit: Employees can make better career decisions with access to personalized, data-driven insights.
SAP User Experience Transformation
Emplay enhances the SAP user experience by providing conversational learning, support, and transaction automation solutions.
Features
Conversational Onboarding
Description: Emplay offers a conversational onboarding experience for SAP users, guiding them through tasks step-by-step.
Benefit: Users can quickly become proficient with SAP systems, reducing training time and improving adoption rates.
Automated Support
Description: The platform provides round-the-clock automated support for SAP users, resolving common issues without human intervention.
Benefit: Users experience reduced downtime and faster issue resolution, leading to improved productivity.
Transaction Automation
Description: Emplay automates SAP transactions through conversational prompts, streamlining complex processes.
Benefit: Users can complete transactions more quickly and accurately, enhancing operational efficiency.
Natural Language Processing
Description: The platform uses natural language processing to understand and execute user queries related to SAP tasks.
Benefit: Users can interact with SAP systems more intuitively, reducing the learning curve and improving user satisfaction.
Self-Training Models
Description: Emplay's platform automatically trains language models to improve accuracy and understanding over time.
Benefit: Users benefit from continuously improving AI capabilities, leading to more accurate and helpful interactions.
Digital Employee Assistant
Emplay's Digital Employee Assistant enhances employee productivity by automating workflows and providing personalized support through conversational AI.
Features
Workflow Automation
Description: The assistant automates routine employee workflows, reducing the need for manual intervention and speeding up processes.
Benefit: Employees can focus on higher-value tasks, leading to increased productivity and job satisfaction.
Case Management
Description: Emplay provides a streamlined case management system, allowing employees to manage their queries and issues efficiently.
Benefit: Employees experience faster resolution of their issues, leading to improved satisfaction and reduced frustration.
Direct Query Responses
Description: The assistant provides direct answers to employee queries, eliminating the need to sift through documents for information.
Benefit: Employees save time and effort, allowing them to focus on their core responsibilities.
Guided Process Execution
Description: Emplay offers guided instructions for executing complex processes, ensuring accuracy and efficiency.
Benefit: Employees can complete tasks with confidence, reducing errors and improving outcomes.
Action Item Extraction
Description: The assistant can extract and manage action items from meetings and team communications, streamlining follow-up tasks.
Benefit: Employees can easily track and manage their responsibilities, leading to better organization and productivity.
Quantitative Benefits
"Deflect 50%+ support calls with highly accurate query responses without any knowledge base building or language training effort."
Source: Home
"Improve performance and ramp acceleration of your sales and support teams 2X with intelligent recommendations."
Source: Home
"Reduce complex system transaction time from 4 mins to 4 secs by automating actions via conversational prompts."
Source: Home
"Sellers spend ~20% of their time looking for the right information, content, and people."
Source: Sellerex
"Sellers spend more than 20% of their time researching data, organizing content, and planning the next steps."
Source: Sellerex
"Sellers spend ~20% of their time learning to use multiple tools and navigating complex workflows."
Source: Sellerex
"Did you know that Sellers spend 37% of their time selling?"
Source: Sellerex
"Did you know that NPS of HR Services in 2022 is 37%?"
Source: employee-ex
"Help your customers and support team deflect 50% of L1 calls."
Source: Conversation Solution for SAP
"SAP Learning Assistant can help you improve adoption rate by 40% giving you a winning edge while keeping you engaged with the user community after the implementation is done."
Source: Conversation Solution for SAP
"SAP Support Assistant can help you reduce support cost by 55% by deflecting 70% of L1 support calls."
Source: Conversation Solution for SAP
"SAP Transaction Assistant can help reduce SAP transaction time from 4 mins to 4 secs."
Source: Conversation Solution for SAP
Testimonials
"Hosting has been so rewarding and life-changing. It's allowed us to pursue our passion for interior design and helped us realise our niche – that we really love renovating spaces for others to enjoy."
Catherine
Source: Home
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