Pega
Overview
Pega is a leading software company specializing in enterprise AI decisioning and workflow automation. Their platform is designed to streamline operations, automate customer service, and personalize engagement for businesses across various industries. Pega's solutions are built to enhance efficiency and intelligence in business processes, offering tools for case management, data integration, and real-time customer insights.
Industry: Software
Ideal Customer Profiles: Pega's ideal customers are large enterprises and organizations looking to automate and optimize their business processes. This includes industries such as telecommunications, financial services, healthcare, and government agencies that require robust, scalable solutions for customer engagement, operations, and decision-making.
Website: pega.com
LinkedIn: http://linkedin.com/company/pegasystems
Products
Pega Platform
The Pega Platform is a low-code application development platform that allows businesses to automate workflows and manage cases with intelligent automation. It stands out for its ability to customize and adapt workflows across various channels, providing a seamless experience for different personas.
Features
Low-Code Development
Description: The Pega Platform offers a low-code environment that enables users to develop applications quickly and efficiently. This feature allows for rapid customization and adaptation of workflows to meet specific business needs.
Benefit: Users can significantly reduce development time and costs, allowing for faster deployment of solutions.
Case Management
Description: This feature provides tools for managing complex cases by automating processes and integrating data from multiple sources. It helps in tracking and resolving cases efficiently.
Benefit: Improves operational efficiency by reducing manual intervention and ensuring consistency in case handling.
Persona-Based Workflow Optimization
Description: The platform allows businesses to tailor workflows based on the needs and preferences of different user personas, ensuring a personalized experience across all channels.
Benefit: Enhances user satisfaction and engagement by providing relevant and personalized interactions.
Data Integration
Description: This feature enables the integration of various data sources into workflows, allowing for real-time data access and decision-making.
Benefit: Facilitates informed decision-making by providing comprehensive data insights.
Interactive Guided Tour
Description: Pega offers an interactive tour of its platform, allowing potential users to explore its features and capabilities in a self-guided manner.
Benefit: Helps users understand the platform's potential and applicability to their specific business needs.
Pega Infinity 24.1
Pega Infinity 24.1 leverages enterprise-grade AI to deliver faster results and more efficient operations across marketing, customer service, and sales. It integrates Pega GenAI to revolutionize workflow automation and decision-making processes.
Features
AI-Powered Automation
Description: Pega Infinity 24.1 uses AI to automate complex workflows, reducing the need for manual intervention and speeding up processes significantly.
Benefit: Increases operational efficiency and reduces time-to-market for new solutions.
Real-Time Customer Insights
Description: The platform provides real-time insights into customer behavior and preferences, enabling businesses to personalize interactions and improve customer engagement.
Benefit: Enhances customer satisfaction and loyalty by delivering personalized experiences.
Contextual Self-Service
Description: This feature allows customers to resolve issues on their own through a self-service portal, supported by AI-driven insights and guidance.
Benefit: Reduces the burden on customer service agents and improves customer satisfaction by providing quick resolutions.
Voice AI and Multilingual Support
Description: Pega Infinity 24.1 includes voice AI capabilities that provide real-time translation and support for multiple languages, enhancing communication in contact centers.
Benefit: Improves customer service efficiency and accessibility for a global audience.
GenAI Analyze
Description: This feature allows users to interact with their data using natural language queries, providing actionable insights and workflow analyses.
Benefit: Empowers users to make data-driven decisions quickly and effectively.
Pega Customer Decision Hub
The Pega Customer Decision Hub is designed to provide real-time decisioning and personalization for customer interactions, leveraging AI to deliver insights and optimize customer journeys.
Features
Real-Time Decisioning
Description: This feature enables businesses to make real-time decisions based on customer data, ensuring that interactions are personalized and relevant.
Benefit: Increases customer engagement and conversion rates by delivering timely and personalized offers.
Data Ingestion and Integration
Description: The hub allows for rapid data ingestion from various sources, providing a comprehensive view of customer behavior and preferences.
Benefit: Facilitates quick and informed decision-making by providing up-to-date customer insights.
Customer Profile Aggregation
Description: This feature aggregates data from multiple sources to create a unified customer profile, enabling more accurate and personalized interactions.
Benefit: Improves targeting and personalization efforts by providing a holistic view of the customer.
Generative AI Assistant
Description: The AI assistant helps curate best practices and manage knowledge, enhancing decision-making processes and operational efficiency.
Benefit: Streamlines decision-making and improves the quality of customer interactions.
Journey Contextualization
Description: This feature allows businesses to contextualize customer journeys by integrating real-time data streams, ensuring that interactions are relevant and timely.
Benefit: Enhances customer experience by providing contextually relevant interactions.
Pega Sales Automation
Pega Sales Automation accelerates sales cycles by providing real-time guidance and insights, leveraging AI to enhance productivity and streamline communication.
Features
AI-Driven Sales Guidance
Description: This feature provides sales teams with real-time guidance and insights, helping them to close deals faster and more effectively.
Benefit: Increases sales productivity and success rates by providing timely and relevant information.
On-Demand Briefings
Description: The platform generates on-demand briefings for sales meetings, providing key talking points and insights to enhance sales pitches.
Benefit: Improves sales effectiveness by ensuring that sales representatives are well-prepared for meetings.
Streamlined Communication
Description: This feature streamlines communication by providing real-time response suggestions and email crafting tools, enhancing interaction with clients.
Benefit: Enhances communication efficiency and effectiveness, leading to better client relationships.
End-to-End Deal Acceleration
Description: The platform accelerates the entire sales cycle, from lead generation to closing, by automating key processes and providing insights.
Benefit: Reduces the time and effort required to close deals, increasing overall sales efficiency.
Seller Performance Enhancement
Description: Pega Sales Automation provides tools and insights to help every sales representative perform at their best, leveraging AI to identify opportunities and optimize strategies.
Benefit: Improves overall sales team performance and increases revenue potential.
Pega Customer Service
Pega Customer Service enhances customer interactions by providing seamless, connected experiences and empowering agents with AI-driven insights and tools.
Features
Seamless Customer Experience
Description: This feature ensures that customers receive consistent and connected experiences across all touchpoints, enhancing satisfaction and loyalty.
Benefit: Improves customer retention and satisfaction by providing a seamless service experience.
AI-Powered Agent Assistance
Description: The platform provides agents with real-time insights and guidance, helping them to resolve customer issues more efficiently.
Benefit: Increases agent productivity and reduces resolution times, leading to better customer service outcomes.
Automated Interaction Summaries
Description: This feature automates the creation of interaction summaries and next steps, reducing the time agents spend on administrative tasks.
Benefit: Frees up agent time for more complex tasks, improving overall service efficiency.
Multilingual Support
Description: The platform offers real-time translation services, enabling support for multiple languages in contact centers.
Benefit: Expands service capabilities to a global audience, improving accessibility and customer satisfaction.
Contextual Self-Service
Description: This feature allows customers to resolve issues independently through a self-service portal, supported by AI-driven insights.
Benefit: Reduces the load on customer service agents and improves customer satisfaction by providing quick resolutions.
Quantitative Benefits
"Deutsche Telekom has transformed 250 HR processes and counting"
"Come hear Daniel Wenzel, SVP of Design Authorities, explain how Blueprint is allowing Deutsche Telekom to speed up their modernization of over 800 HR processes – all by 2025."
"Hear how NAB has applied this winning formula to deliver 40% increase in customer engagement in just over a year."
Source: PegaWorld replays | Pega
Testimonials
"With Pega Blueprint, business has the chance to describe processes in their own words, with their terms, with what is meaningful to them. And the beauty of Pega Blueprint is that it adds on top things business tends to forget."
Source: Enterprise AI decisioning and workflow automation platform | Pega
Customer Stories
Deutsche Telekom
Problem: Needed to reimagine HR processes
Value Add: Pega Blueprint™ allowed Deutsche Telekom to transform HR processes, enabling the business to describe processes in their own words and terms.
Outcome: Transformed 250 HR processes and counting, keeping their pledge to deliver exceptional experiences for both customers and employees.
Source: Enterprise AI decisioning and workflow automation platform | Pega
National Australia Bank
Problem: Needed to improve customer engagement
Value Add: Applied Pega's solution to deliver personalized customer experiences
Outcome: Achieved a 40% increase in customer engagement in just over a year
Source: PegaWorld replays | Pega
T-Mobile
Problem: Needed to improve customer centricity
Value Add: Used Pega's solutions for innovation and customer-centric approach
Outcome: Improved customer experience and innovation in their services
Source: PegaWorld replays | Pega
Department of Veterans Affairs
Problem: Needed to modernize the VA Family Member Program
Value Add: Implemented Pega's solutions to improve veteran and family member services
Outcome: Enhanced care and services for veterans and their families
Source: PegaWorld replays | Pega
Similar Tools
Fluid AI
Fluid AI is a leading AI company specializing in making Generative AI technology enterprise-ready. They offer a range of AI-powered solutions, including chatbots, voice calling bots, and APIs, designed to enhance customer experiences, streamline internal workflows, and boost employee productivity across various industries. Founded by Abhinav and Raghav Aggarwal, Fluid AI aims to transform organizational operations through innovative AI technologies.
Emplay
Emplay is a company that specializes in providing autonomous solutions for businesses through its GenAI platform, Zinger. This platform is designed to enhance productivity and efficiency by automating information, decision, and transaction processes. Emplay focuses on transforming customer and employee experiences by leveraging conversational AI technology to respond, recommend, resolve, and render solutions autonomously.
BotNeo
BotNeo, through its CloseGPT platform, offers AI-powered sales agents designed to enhance business operations by automating customer interactions, qualifying leads, and managing sales pipelines. These AI employees are customizable and can be set up in minutes to handle tasks such as making and receiving calls, booking appointments, and following up on leads, thereby increasing efficiency and revenue for businesses.