Zoovu
Overview
Zoovu is a leading AI-powered product discovery platform designed to enhance ecommerce experiences by guiding customers to the right products through personalized recommendations and intelligent search solutions. The platform helps businesses collect, clean, and enrich product data, enabling them to create engaging and scalable digital experiences that increase conversions, sales, and customer satisfaction.
Industry: Ecommerce Technology
Ideal Customer Profiles: Zoovu's ideal customers are ecommerce businesses and brands looking to enhance their digital shopping experiences. This includes large retailers, consumer electronics companies, home appliance manufacturers, and any business with a complex product catalog that requires personalized customer interactions and efficient product discovery solutions.
Website: zoovu.com
LinkedIn: http://linkedin.com/company/zoovu
Products
Guided Selling Assistant
Zoovu's Guided Selling Assistant uses AI to adapt to each customer, providing personalized product recommendations based on individual needs and preferences, unlike static quizzes or product finders.
Features
Easy-to-Build Product Finder
Description: This feature allows businesses to create guided selling assistants using pre-built templates and a visual drag-and-drop interface, without the need for coding. It enables customization to match brand aesthetics and real-time previewing.
Benefit: Businesses can quickly deploy personalized shopping assistants, reducing time-to-market and enhancing customer engagement.
Personalized Product Recommendations
Description: The assistant uses AI to search the entire product catalog and recommend the best products based on customer needs, preferences, and lifestyle. It highlights key attributes that make a product suitable for each customer.
Benefit: Increases conversion rates by ensuring customers find products that meet their specific requirements.
Zero-Party Data and Ecommerce Analytics
Description: Collects zero-party data on customer needs and behavior, providing insights through a single dashboard with pre-built reports. This data can be used to optimize marketing campaigns and product offerings.
Benefit: Enables data-driven decision-making to improve customer experiences and increase sales.
Omnichannel Ecommerce and Syndication
Description: Allows businesses to translate and deploy guided selling assistants across multiple regions and channels, maintaining brand consistency and collecting insights without technical bottlenecks.
Benefit: Expands market reach and ensures a consistent customer experience globally.
Visual Product Configurator
Zoovu's Visual Product Configurator allows customers to visually configure and bundle products in a seamless experience, enhancing cross-selling and upselling opportunities.
Features
Create Custom Product Configurators
Description: Enables businesses to design and launch 3D product configurators using pre-built themes, with minimal coding required. These configurators personalize product displays to prevent customer overwhelm.
Benefit: Simplifies the buying process and increases average order value by helping customers find compatible products.
Capture Better Product and Customer Data
Description: Uses AI to clean and enrich product data, creating accurate product relationships with minimal manual effort. This data is used to optimize configurators and improve customer insights.
Benefit: Improves product data quality, leading to more accurate product recommendations and enhanced customer satisfaction.
Enable Your Sales and Marketing Teams
Description: Integrates configurators with sales systems to streamline the sales process, allowing customers to configure products and request quotes before sales calls.
Benefit: Reduces sales cycles and enhances lead generation for targeted marketing campaigns.
Launch Multi-Region and Multi-Channel Experiences
Description: Facilitates the deployment of configurators across different regions and channels, with easy translation and embedding capabilities.
Benefit: Increases global reach and ensures consistent customer experiences across markets.
Generative AI Product Advisor (Zoe)
Zoe, the generative AI shopping assistant, provides personalized product explanations and answers customer questions in real-time, enhancing the final stages of the shopping experience.
Features
Personalized Product Explanations
Description: Zoe uses customer input to generate personalized explanations for why a product is suitable, enhancing customer confidence in purchasing decisions.
Benefit: Increases conversion rates by providing customers with compelling reasons to buy.
Real-Time Customer Support
Description: Provides instant answers to customer queries about products, replacing FAQs and chatbots with a more reliable and interactive solution.
Benefit: Reduces customer hesitation and improves the likelihood of completing a purchase.
Dynamic Product Specifications
Description: Generates product specifications tailored to the customer's profile, making technical details more accessible and relevant.
Benefit: Enhances customer understanding and satisfaction by presenting information in a relatable manner.
Brand Voice Integration
Description: Adapts to the brand's voice and customer language preferences, ensuring consistent and engaging interactions across all touchpoints.
Benefit: Strengthens brand identity and customer connection, leading to increased loyalty.
Intelligent Search
Zoovu's Intelligent Search uses AI to understand search intent and deliver accurate, relevant results, improving the overall search experience on ecommerce sites.
Features
Accurate Results
Description: Employs AI to interpret search queries and deliver the most relevant product results, reducing zero-result rates and improving search accuracy.
Benefit: Enhances customer satisfaction by helping them find desired products quickly and efficiently.
Personalized Search
Description: Allows customization of search results, including product rankings and embedding of additional content, without coding skills.
Benefit: Increases product visibility and supports marketing campaigns by tailoring search experiences.
Buyer Intelligence
Description: Provides insights into search behavior and trends through a comprehensive dashboard, enabling data-driven optimizations.
Benefit: Improves search strategy and overall ecommerce performance by leveraging customer data.
Seamless Integration
Description: Facilitates easy integration of the search solution into existing websites, supporting multilingual capabilities and global deployment.
Benefit: Reduces implementation time and effort, allowing businesses to quickly enhance their search functionality.
Zoovu Data Platform
The Zoovu Data Platform automates the collection, cleaning, and enrichment of product data, ensuring a single source of truth for ecommerce businesses.
Features
Data Collection and Cleaning
Description: Uses AI to gather product data from various sources, clean it, and standardize it for consistency and accuracy.
Benefit: Ensures high-quality product data, reducing manual data management efforts and improving customer experiences.
Product Segmentation
Description: Automatically tags and segments products based on customer-relevant attributes, facilitating better product discovery and cross-selling opportunities.
Benefit: Enhances product discoverability and supports personalized marketing strategies.
Data Maintenance
Description: Allows for quick updates to the product database, ensuring that all product information is current and accurate.
Benefit: Maintains data integrity and reduces the risk of outdated information affecting customer decisions.
System Integration
Description: Enables seamless integration with existing business systems, such as PIMs, ERPs, and CRMs, for unified data management.
Benefit: Facilitates cross-departmental collaboration and ensures consistent data usage across the organization.
Quantitative Benefits
"Canon increased conversion rates by 53%"
"Einhell boosted sales by 60% in three months"
"B/S/H improved AOV by 6x across 11 brands"
"Microsoft syndicated Zoovu experiences to 100+ retailers"
"Trek used Conversation Studio to increase conversions by 200% with experiences in 35 countries"
"KitchenAid used Configuration Studio to increase average order value by 65%"
"Zoe helped Microsoft increase conversion rates by up to 18%"
"Zoovu customers have seen a 38% drop in bounce rate and a 47% increase in AOV with Search Studio"
"Microsoft increased engagement 90% and retail sales 270% by syndicating over 250 Zoovu experiences across 100+ retailers"
"Canon launched and translated Zoovu assistants across 52 countries in weeks, leading to 53% more conversions and 14% more revenue"
"3M used Zoovu's selling assistants to digitize and streamline the sales process for over 60,000 products, helping double conversions"
"Einhell increased sales by 60% in just three months with Zoovu's guided selling assistants."
"Trek boosted conversions by 200% with Zoovu's guided selling assistants"
"65% increase in AOV"
"6x increase in AOV"
"60% increase in sales in three months"
"Over 1.6 million people engage with Zoovu experiences on brand sites every month"
"+24% Engagement Rate"
Source: Advisor Studio | Zoovu
"+45% Completion Rate"
Source: Advisor Studio | Zoovu
"+18% Click-through Rate"
Source: Advisor Studio | Zoovu
"57% increase in search usage"
"35% reduction in abandon rates"
"47% increase in AOV"
"Canon automates customer guidance and increases conversion by 53%"
"14% increase in revenue"
"67% of users visit recommended product page"
"Einhell increased sales by 60% in 3 months with customer-centric discovery"
Source: Einhell x Zoovu | Success Story
"242% higher conversion rate than industry average"
Source: Einhell x Zoovu | Success Story
"4 weeks to go live"
Source: Einhell x Zoovu | Success Story
"6X Increase in Average Order Value"
"800+ Experiences"
"11 Brands powered by Zoovu"
Testimonials
"We needed a solution that presented the entire range of Canon products and accurately led customers to the right choice. Zoovu helps us do that."
"With Zoovu, we have an innovative partner at our side, with whom we were able to take our digital strategy to a whole new level. The numbers speak for themselves."
"Zoovu's reputation as industry leader and trusted partner to leading retailers and other home appliance brands stood out to as we looked for the right solution to scale discovery experiences."
"Supporting our retail partners is of the utmost importance. To do this effectively, we deliver omnichannel product discovery experiences directly to them that seamlessly move customers to purchases with Zoovu."
"We use Zoovu to effectively support our retail partners by delivering omnichannel product discovery experiences directly to them and seamlessly moving customers to purchases."
Ram Iyer, Senior Director of Digital Strategy and Ecommerce at Microsoft
"Using Zoovu, we've exceeded buyer expectations for what B2B buying can be and continue to see extraordinary ROI."
Ryan Satre, Senior Manager of Ecommerce Strategy at 3M
"With Zoovu, we were able to take our digital strategy to a whole new level. The numbers speak for themselves."
Andreas Hoffman, Head of Domain Applications & Content Factory at Einhell Germany
"We needed a solution that presented the full range of Canon products in a category and accurately lead a customer to the right choice. Zoovu helps us do that."
Vishal Patel, Digital Interactions Specialist at Canon EMEA
"We needed a solution which presented the entire range Canon produced within a category but could accurately lead a customer to the right choice. Zoovu helps us do that."
"As consumer needs changed, we adapted the assistant and re-launched it within 2-weeks. Usage skyrocketed. That is testament to Zoovu's flexibility and fast adaptability."
"The basis for creating customer loyalty is providing our customers with the best possible online advice and helping them find what the right product configuration."
Source: Einhell x Zoovu | Success Story
"With Zoovu, we have an innovative partner at our side, with whom we were able to take our digital strategy to a whole new level. Within a very short time, we had all the necessary tools at our disposal. The numbers speak for themselves."
Source: Einhell x Zoovu | Success Story
Customer Stories
Canon
Problem: Needed a solution to present the entire range of Canon products and accurately guide customers to the right choice.
Value Add: Zoovu helped present the entire range of Canon products and accurately led customers to the right choice.
Outcome: Increased conversion rates by 53%.
Einhell
Problem: Needed to take their digital strategy to a new level.
Value Add: Zoovu provided an innovative partnership to enhance Einhell's digital strategy.
Outcome: Boosted sales by 60% in three months.
B/S/H
Problem: Needed to scale discovery experiences across multiple brands.
Value Add: Zoovu provided a trusted solution to scale discovery experiences across 11 brands.
Outcome: Improved average order value (AOV) by 6x across 11 brands.
Microsoft
Problem: Needed to support retail partners effectively with omnichannel product discovery experiences.
Value Add: Zoovu enabled Microsoft to deliver omnichannel product discovery experiences directly to retail partners.
Outcome: Successfully syndicated Zoovu experiences to 100+ retailers.
Trek
Problem: Needed to increase conversions across multiple countries.
Value Add: Zoovu's Conversation Studio helped create personalized experiences.
Outcome: Increased conversions by 200% with experiences in 35 countries.
KitchenAid
Problem: Needed to increase average order value.
Value Add: Zoovu's Configuration Studio allowed customers to visually configure products and bundles.
Outcome: Increased average order value by 65%.
3M
Problem: Needed to digitize and streamline the sales process for a large product catalog
Value Add: Zoovu provided selling assistants to digitize and streamline the sales process for over 60,000 products
Outcome: 3M doubled conversions by using Zoovu's selling assistants to digitize and streamline the sales process for over 60,000 products
Bosch
Problem: Wanted to create engaging customer experiences that also boosted sales on a global scale, but lacked the capacity to do it.
Value Add: Developed 3D product configurators with Zoovu and rolled them out to hundreds of channels to improve CX and speed to market.
Outcome: 6x increase in AOV
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